A user was trying to figure out the discrepancy in the AppX load packages duration time and asked for clarification. Another user mentioned that the gap in the total duration was 2 seconds, caused by the operating system. They suggested disabling appx packages or checking storage speeds and profile sizes to improve login duration. Another user added that ControlUp shows what it knows to look for, but there may be other things happening that are not logged or classified yet. The original user thanked both for their helpful responses.
Read the entire article here...
ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Refresh Time for API Connection in ControlUp RealtimeDX
A discussion was held about the refresh time for the API connection and RealtimeDX or Data Collector. It was mentioned that the data collection time for Horizon can be seen through invoke-cuquery, with a cycle starting every 10 seconds after the previous cycle is completed. The RealtimeDX version being discussed is 9.0.0.1680.
Read the entire article here...
Read the entire article here...
Limitations of RemoteDX and EdgeDX for Non-Windows Devices in ControlUp
A user was experiencing difficulty connecting to the physical endpoint with Edge DX from a VDI session. The link between RemoteDX and EdgeDX is currently only supported for Windows devices, and there are no plans for future support. This limitation can be reported and upvoted on Uservoice. The "jump to device" functionality may still be possible by copying the device name and searching for it in the device details tab. There is currently no documentation or mention of this limitation being a known issue or unsupported in the release notes or knowledgebase. It is believed to be due to the ability for RemoteDX to pull the device ID from Windows, which is not built in for Linux/IGEL/thin clients.
Read the entire article here...
Read the entire article here...
Troubleshooting EUC Connection in Citrix 2407
After upgrading a lab to Citrix 2407, a user noticed EUC Connection was no longer working and opened a ticket. The property 'VMPoweredOnDate' does not exist on type 'XenDesktopMonitor.XenDesktopMonitorV2.Connection'. A suggested method for troubleshooting is also mentioned.
Read the entire article here...
Read the entire article here...
Configuring Retention Policy for ControlUp Monitoring Data
A user asked about configuring a retention policy for monitoring data in real-time dx and edge dx. The only article found was for managing retention in Cu Insights, which is out of date. However, it was noted that this is managed from the backend with a default of 365 days for real-time and 30 days minimum for edge dx.
Read the entire article here...
Read the entire article here...
ControlUp RTC Login Changes and Configuration for Multiple Roles
The ControlUp team discussed changes to the RTC login in an upcoming version. Some users may need to manually set permissions for the new role, "Access Real-Time DX Console." The release date for the version is unknown, but users should ensure they are prepared for the changes. Support for multi-role configuration is available. The team also discussed a screenshot that may have caused confusion.
Read the entire article here...
Read the entire article here...
Sizing ControlUp Monitor Servers for Hybrid Environments
A user asked for recommendations on sizing ControlUp Monitor Servers in a Hybrid Environment, specifically regarding CPU and Memory usage. The recommended tool for this task is calc.controlup.com, which takes into account the number of processes and recommends sizing per site. It was suggested to calculate for each site individually.
Read the entire article here...
Read the entire article here...
Report on Reconnecting CVAD Sessions Longer Than 2 Hours
The users discuss ways to get a report on CVAD sessions that reconnect after 2 hours of disconnect time. One suggestion is to create a trigger on idle time and another is to use the session activity reports for more specific information. However, the reporting process may be slow in larger environments. Resource usage information is also shared.
Read the entire article here...
Read the entire article here...
Troubleshooting Missing Metrics in ControlUp – FSlogix Upgrades
After upgrading to the most recent version of FSlogix (hotfix 4), a user noticed that some metrics were missing from the VDI console. QA was asked to verify the issue, and after providing more details, it was found that the metrics were related to a trigger from Event ID 25 in the VHDMP log. The user was advised to open a support ticket for further assistance.
Read the entire article here...
Read the entire article here...
Troubleshooting ControlUp Console Issues
A user was having trouble deselecting the Security Policy "Folder View" on an organization-wide level in the ControlUp Console. It was suggested to remove the "View Folder" permission for the "Org Members" default role on any sub-folder, which resolved the issue. However, there was another issue with the view of a Hypervisor in DEX - VDI&DAAS. After setting additional policies, the problem was solved. Other issues were also addressed, such as missing agents and processes in the view. It was suggested to open a Support ticket for further troubleshooting, potentially with a screen sharing session.
Read the entire article here...
Read the entire article here...