Zoom.exe + AMD Radeon Driver Crash

Finding #: CUA-2025-0001
Published: August 14, 2025   •   Severity: 7   •   Vendor verified: Yes
Description:

Zoom.exe faulting in atidxx64.dll (linked to AMD Radeon graphics drivers)


What is the Impact:

Dozens of customers affected.


Advised Resolution:

Our data strongly indicates that upgrading from Zoom 6.4.x to Zoom 6.5 or higher completely resolves the issue.


Additional info:

Why it matters: This is a clean, high-confidence case where a specific version upgrade fixes a widespread crash — and it doesn’t appear to be widely documented in Zoom’s own release notes or the broader IT community.

Explore more findings:
Published: November 3, 2025
Severity: 6
Published: October 15, 2025
Severity: 9
Published: August 14, 2025
Severity: 7