A user experienced issues connecting the ControlUp console to their Netscalers – data appeared successfully connected, but it was blank. Suggestions to help resolve included adding extra monitors, checking the data sources, and collecting a log from the ControlUp console. The user is planning to open a support ticket once the holiday break is over.
Read the entire ‘Troubleshooting ControlUp Console-Netscaler Connection Issues’ thread below:
Hey all, hopefully a quick one but would you guys have any idea why my CU console would be no longer pulling any data from my Netscalers?
Issue looks to have started 2 weeks ago with no changes outside of the usual monthly patching.
The account I’m using is still good as it can connect to all the Netscalers but all the data is just blank. I did also check and the account can still be used to log into the NS itself and I can see everything I need in there but it’s just not coming to the console or to Solve.
Hypervisors, EUC and Servers are all still working fine, just the Netscalers stopped
I’ve also removed and re-added some of them with the same result, login shows successful but no data.
I can also log into them all directly from a browser on all monitor machines
We’ve had similar issues (not Netscaler) and was resolved by adding extra monitors. Maybe it’s that?
I hope not as I can’t build any new servers for a few weeks at least! However I did check the monitors and data sources, they all show as connected. I also have 2 monitors and only 180 sources being monitored so I thought that would be enough
What is the error message you see in the console when trying to connect to the NetScaler API connections?
That’s the thing, there is no error. It “connects” and goes green but all the data is blank. Hope my attachment works here, but you hopefully should see what I mean (Just blurred names)
Do you have the same experience while looking at the data through Solve?
Regarding the console, it would be nice to collect some extra log
- Remove any auto-connect you have and close the console
- Apply this file next to the console exe
- Relaunch the console and connect to 1 netscale
- keep it running for few seconds and close the console
- remove the log4net and send us the log for analysis
@member unfortunately we have nothing in Solve either, as in we have the same issue there
But I can get that log sent over
@member any luck with this? Were you able to open a support ticket?
@member with the holiday break happening I put it on the backburner for a couple of weeks. Will be looking to get the support ticket opened this week
Sounds good, happy new year! 🥳
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