A user encountered issues with the deployment of monitors while using the Real-Time console, resulting in errors and failed services. Another user suggested the issues may be caused by Trellix, a common problem for page timeouts. The solution offered was to either increase the timeout or add the monitor service executable to exclusions. The issue is commonly seen with Trellix but can also affect other antivirus or security tools.
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Antivirus Related Training & Support Archives
Antivirus training and support-related archives from inside the ControlUp Community on Slack.
Understanding the Device Controls Column and Troubleshooting Carbon Black with ControlUp
A user asked what the Device>Controls column does, and others suggested it shows installed but disabled antivirus and deployment products. The user was unsure if Secure DX was accurately displaying the status of Carbon Black. Other users suggested checking services and data being pulled from the device, and to contact support if necessary. Screenshots were shared.
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How does ControlUp report failed logins in the logon duration report?
ControlUp users were discussing how to determine failed logins for the Logon Duration Report, and the root cause of the issue: the Antivirus product scanning thousands of files stored in the Roaming profile. The current FSLogix release was mentioned to be 'trash', while UPM has been known to work better with one issue. Citrix has been asked to incorporate a work-around in a future UPM release to solve the issue.
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Help with hung User Sessions in EUC Platforms on ControlUp Real-Time DX
This EUC discussion explored solutions to an issue where user's sessions are hung and don't want to reconnect. ControlUp's Invoke-cuquery can be used to figure out where a user has sessions, and a registry key value can be used to log them off - though this process must be done remotely. Alternately, there may be solutions available through the EUC platform. When sessions don't disconnect, this is usually due to antivirus, onedrive, or any systray tool - the best solution is to add these to the LogoffCheckSysModules registry value.
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Investigating Unusual Behavior on ControlUp VDI’s
ControlUp experienced weird issues in their environment, where VDI's were ignoring all policies and scanning their drive. Microsoft Defender Engine 4.8.2210.6 was identified as the cause and a rebuild was done using the latest 4.8.2211.5 engine to fix it. Other users were asked if they have experienced a similar issue. It was further clarified that the engine was not supposed to be scanning the drives but the process itself was pulling data from the PVS server. Investigations found that most systems couldn't give the version of the process and the instances that did didn't show any spike in I/O.
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Antivirus Deleting ControlUp.exe
A customer reported an issue launching the latest ControlUp software ver. 8.7, with Symantec antivirus deleting the .exe file. It may be down to ControlUp's update of their 3rd party tool for obfuscation. It was suggested that the .exe file be uploaded to VirusTotal, to increase the number of customers who have seen it.
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Read the entire article here...