• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
ControlUp Community

ControlUp Community

Connect, Learn, and Grow

  • Blog
  • Podcast
  • Meetups
  • Archives
  • Categories
    • ControlUp One Platform
    • ControlUp for Apps
    • ControlUp for Compliance
    • ControlUp for Desktops
    • ControlUp Scripts & Triggers
    • ControlUp Synthetic Monitoring
    • ControlUp for VDI
  • Topics
  • Events
    • Logos & Wallpaper
    • ControlUp.com
  • Join

Antivirus Related Training & Support Archives

Antivirus training and support-related archives from inside the ControlUp Community on Slack.


Troubleshooting Monitor Deployment Issues in ControlUp with Trellix

Posted on October 31, 2024

A user encountered issues with the deployment of monitors while using the Real-Time console, resulting in errors and failed services. Another user suggested the issues may be caused by Trellix, a common problem for page timeouts. The solution offered was to either increase the timeout or add the monitor service executable to exclusions. The issue is commonly seen with Trellix but can also affect other antivirus or security tools.

Read the entire article here...


Understanding the Device Controls Column and Troubleshooting Carbon Black with ControlUp

Posted on May 24, 2024

A user asked what the Device>Controls column does, and others suggested it shows installed but disabled antivirus and deployment products. The user was unsure if Secure DX was accurately displaying the status of Carbon Black. Other users suggested checking services and data being pulled from the device, and to contact support if necessary. Screenshots were shared.

Read the entire article here...


How does ControlUp report failed logins in the logon duration report?

Posted on February 8, 2023

ControlUp users were discussing how to determine failed logins for the Logon Duration Report, and the root cause of the issue: the Antivirus product scanning thousands of files stored in the Roaming profile. The current FSLogix release was mentioned to be 'trash', while UPM has been known to work better with one issue. Citrix has been asked to incorporate a work-around in a future UPM release to solve the issue.

Read the entire article here...


Help with hung User Sessions in EUC Platforms on ControlUp Real-Time DX

Posted on February 1, 2023

This EUC discussion explored solutions to an issue where user's sessions are hung and don't want to reconnect. ControlUp's Invoke-cuquery can be used to figure out where a user has sessions, and a registry key value can be used to log them off - though this process must be done remotely. Alternately, there may be solutions available through the EUC platform. When sessions don't disconnect, this is usually due to antivirus, onedrive, or any systray tool - the best solution is to add these to the LogoffCheckSysModules registry value.

Read the entire article here...


Investigating Unusual Behavior on ControlUp VDI’s

Posted on December 15, 2022

ControlUp experienced weird issues in their environment, where VDI's were ignoring all policies and scanning their drive. Microsoft Defender Engine 4.8.2210.6 was identified as the cause and a rebuild was done using the latest 4.8.2211.5 engine to fix it. Other users were asked if they have experienced a similar issue. It was further clarified that the engine was not supposed to be scanning the drives but the process itself was pulling data from the PVS server. Investigations found that most systems couldn't give the version of the process and the instances that did didn't show any spike in I/O.

Read the entire article here...


Antivirus Deleting ControlUp.exe

Posted on November 7, 2022

A customer reported an issue launching the latest ControlUp software ver. 8.7, with Symantec antivirus deleting the .exe file. It may be down to ControlUp's update of their 3rd party tool for obfuscation. It was suggested that the .exe file be uploaded to VirusTotal, to increase the number of customers who have seen it.

Read the entire article here...


Primary Sidebar

ControlUp Academy

Enroll in ControlUp Academy for expert-led technical training, equipping you with skills to effectively deploy, manage, and grow your ControlUp investment.

Learn here >

Rotating Images

Hidden Gem from our Community on Slack!

ControlUp Betas - What's Coming Next?
NEW ControlUp Features - Stay Up-to-Date!
ControlUp Scripts - Scripting, Zero to Hero
Latest KB Articles - Be the First to Learn
Did you Know - with Sivan Kroitoru
Practical Perspectives Technical Use Case Training

Video Tutorials Library

Visit our technical how-to videos, offering step-by-step tutorials on advanced features, troubleshooting, and best practices.

Watch here >

ControlUp Blog

Check out the ControlUp blog for expert advice and in-depth analysis.

Read here >

ControlUp Script Library

Visit the ControlUp technical script library, which offers a multitude of pre-built scripts and custom actions for your monitoring and troubleshooting requirements.

See here >

ControlUp Support

Visit the ControlUp support home and to delve deeper into ControlUp solutions.

Browse here >

Download ControlUp RealTime DX

Start with ControlUp for real-time end-user environment insights, swift troubleshooting, and unprecedented performance optimization. Download now.

Download here >

Footer

      

ControlUp Community
Of Techie, By Techie, For Techie!

Terms of Use | Privacy Policy | Security
Dive Deeper, Learn more at ControlUp.com

  • facebook
  • twitter
  • youtube
  • linkedin

© 2023–2025 ControlUp Technologies LTD, All Rights Reserved.

We use cookies to ensure that we give you the best experience on our website. by continuing to use this site you agree to our Cookie policy..