A user asked for advice on deploying the ControlUp agent to a MacOS device using Workspace ONE UEM. Another user offered to check with the macOS agent development team for insights and asked for screenshots as well. The first user also clarified that they are looking for a correct plist file and suggested that scripting may not be needed. The conversation ended with the second user requesting to keep the screenshots. No resolution was provided yet.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Setting Up Alerts for SQL Always On Availability Group Failovers
A user asked for help with setting up an alert for a customer's SQL Always On Availability Group. Suggestions were made to use a PowerShell script or a scheduled trigger using the Edge DX agent. It was eventually resolved with the use of a PowerShell script that runs every 5 minutes and checks event logs for specific event IDs. No incidents are generated due to the potential scale of scheduled triggers.
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Read the entire article here...
Using ControlUp for Application Inventory: Options and Suggestions
A discussion among ControlUp users touched on the use of CU for application inventory purposes. Some suggested exporting the data and generating reports with PowerBI, while others mentioned an option to request CU to build out new canned reports/API calls within DEX reports for VDI and Edge use cases. One member also mentioned plans to improve application usage reporting in the roadmap. Integration of more inventory related reports was also suggested.
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Read the entire article here...
BSOD Events in ControlUp and How to Investigate Them
A user asked about BSOD events in ControlUp and shared that they have around 700 devices and 3-5 BSOD events per day. Another user suggested using the BSOD analysis script from the library to get more detailed information. After looking into the reported BSOD event, it was unclear if it was an actual BSOD or just a minidump. The user wanted this issue resolved and was willing to provide any necessary information. The power events tab in ControlUp can be checked to see if a machine rebooted during a reported BSOD event. The user was unsure if the machine had automatically rebooted when the user was not at their device.
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Read the entire article here...
Enhancing Intune Integration at ControlUp
Shane mentioned some suggestions for additional CPC Intune Context items, such as provisioning policy, network method, region, scope, policies applied, user settings, and license type. This functionality is currently being developed and is expected to be available in H2-25. There may be a call with the community in April to gather more insight on what users want to see. One large enterprise also requested the ability to block login to DEX Console and only use enrich as an access method for strict location restrictions.
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Read the entire article here...
Troubleshooting a Drop in Managed Devices on ControlUp
Multiple users reported a sudden drop in the number of managed devices in ControlUp, with one mentioning a similar issue with the pie graph on the main page. After some troubleshooting and submitting a ticket, the issue seems to have been resolved. It was suggested to check the "Remove Devices after XX days" setting and try using an incognito browser. Please submit a ticket if the issue persists.
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Read the entire article here...
Understanding the Installed Apps Report on ControlUp’s DEX Portal
A user asked if the DEX portal's installed apps report gathers info on per user installs. Another user was unsure and asked for clarification from a member involved with report descriptions. The answer is that the report shows both per user and system-wide installs, and the user can use filters to sort through the data. Citrix Published apps are also included in the report.
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Read the entire article here...
Gathering logs through ControlUp Academy and PowerShell scripts
A discussion took place about using ControlUp Academy to gather logs via PowerShell scripts. Hosting a CDN in Azure was suggested as a solution. However, another user suggested creating a function instead that would prompt for the log location and then download it as a .txt or .log file. This would be helpful in situations where users don't have time to provide logs or are VIPs. The idea was also brought up to consolidate all log-related ideas into one to put pressure on product management. There was also a question about whether input can be prompted in EdgeDX or ControlUp for Desktops.
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Read the entire article here...
OS Compliance and Update Dashboard in ControlUp for Desktops
Some members discussed the possibility of having an OS Compliance and Update Dashboard in ControlUp for Desktops. Currently, this function is available through ControlUp for Compliance, with support for Windows, macOS, and Linux being planned. There were discussions about making this feature available in the base ControlUp for Desktops product, but it is not confirmed. The link to upvote for this feature can be found on the post tagged as "Have an idea? Share it!".
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Read the entire article here...
Exporting Built-In Reports with the ControlUp API
A user asked how to export built-in reports via the ControlUp API. Another user suggested using an aggregation on device name and disk usage, which can be found in the browser's developer tools. The API can be accessed at api.controlup.io.
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Read the entire article here...