A user asked about excluding or filtering out errors that were frequently appearing in event logs on machines. ControlUp will check internally to see what could be causing these events and from their dev team, it is safe to filter them out as they are harmless.
Read the entire article here...
ControlUp Edge DX Training & Support Archives
ControlUp Edge-DX training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting srmagent.exe crashes on ControlUp Employees tab
At 9am and 10am, there were many application crashes caused by srmagent.exe. Some suggestions were given on how to troubleshoot or find the root cause, such as checking the event log or secure dx logs. If it happens again, it was suggested to open a ticket and send a dmp file for analysis.
Read the entire article here...
Read the entire article here...
Importing Sites into Custom Device Location by IP Range
A question was asked about how to import a large number of sites into Custom Device location by IP range without manually entering them. A possible solution was suggested using custom settings. Another user shared how this had been given to them by support but may require back end configuration. The feature was praised for its cleverness and potential for fun pranks. Some warnings were also given about mixing extended and custom settings.
Read the entire article here...
Read the entire article here...
Automating Chrome Updates in ControlUp
A user sought help with setting up an alert in ControlUp to automate Chrome updates using the "= is" method, but was advised to use "contains" instead for non-numeric values. Another user suggested using securedx for a more efficient solution. Some users preferred using securedx for tracking and remediation purposes. No links were mentioned in the discussion.
Read the entire article here...
Read the entire article here...
Understanding Traceroute and Missing Hops
A discussion about missing hops in a traceroute was had, with a user providing a possible explanation that some nodes may not allow ICMP ping. It was suggested to use the Windows tracert command to replicate this. Other users chimed in with similar experiences and further clarification on how traceroute works. It was concluded that this can be a temporary issue or it may be due to nodes not allowing ICMP traffic. The example used to demonstrate this was pinging Google, which does not allow ICMP ping. The initial user thanked everyone for their help.
Read the entire article here...
Read the entire article here...
Understanding ControlUp Edge DX on Igel
A user asked about running Edge DX on Igel. They wanted more data to help with a VDP connect issue and hoped to see it from the Igel side. Another user listed the information they can see from Edge DX, such as device performance, processes, applications, and events. They also mentioned the ability to remotely assist and run scripts for data collection. ControlUp Edge DX can be found within configuration/system events.
Read the entire article here...
Read the entire article here...
Running User Scripts and Scheduling with ControlUp
A discussion took place about running a user script on a daily basis and the process of making a system script run another script with the user registry key and date. The script would run in a long interval.
Read the entire article here...
Read the entire article here...
Tagging Devices via ControlUp
A user shared a problem with tagging devices and looking for a way to execute a script via ControlUp. This may involve hardcoding API keys but a suggested solution from a customer was to store the needed variables from the endpoint in a custom index and use that for a separate tagging script.
Read the entire article here...
Read the entire article here...
PowerShell vs Batch Scripts for Hard Drive Cleanup in ControlUp
A user asked for PowerShell scripts for hard drive cleanup. There was no success in trying to use PowerShell for full HDD cleanup - it was not performant. As an alternative, batch scripts were developed and they work much faster.
Read the entire article here...
Read the entire article here...
Integrating Power Query and Power BI with ControlUp Tenant – Documentation and Support for Accurate Reporting
A user asked if there was documentation for connecting Power Query and Power BI to their tenant for reporting. Another user shared a link to a ControlUp blog post on visualizing problem desktops with Power BI, but noted that the results may differ due to API changes. It was suggested to obtain an Edge DX API key from support for accurate results. A link to the guide for creating an API key was also provided. The original user has placed a support ticket for assistance.
Read the entire article here...
Read the entire article here...