A user needed help creating a report with data about applications on their devices. They used the 'Installed_apps' data index and wanted to use the 'App focus' or 'builtin_process_stop' data indexes for information about usage, but there was no relationship between the data. Another member suggested using dashboards or workflows to gather the data and provided an example.
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ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
Clarifying ControlUp Alert Retrieval Methods
The team wondered if alerts go to an index and how they can be pulled. It was suggested to check another endpoint instead and the confusing naming will be fixed. Links to ControlUp API were provided.
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Read the entire article here...
How to View Device and Experience Scores in ControlUp Dashboard
Some employees were discussing the combination of Device Score and Experience Score in a consolidated view or score. @member asked if there was any built-in reports or dashboards to view this combination, and @member answered that it exists within the DEX Score Trending Dashboard from the Dashboard Gallery. However, there was some confusion as to whether this data is based on the Device Score or the Experience Score. It was clarified that the metric used is the Experience Score, and the breakdown of this score can be found in the Employee module. The team discussed different ways to view and analyze this information, and it was suggested that a call be set up for a deeper dive into the dashboards. The conversation also referenced ControlUp URLs such as https://support.controlup.com/docs/device-score and https://support.controlup.com/docs/experience-scores.
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ControlUp Releases New Live RMM Feature with Temperature Graph
A new live RMM feature has been released by ControlUp, which includes a three second interval temperature graph. This feature is separate from the default historical view, but a custom dashboard can be used to display the information. Updates to the historical view may be released in the future.
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Read the entire article here...
Installing ControlUp Desktop Agent in VDI Setup
A discussion was had about how to install the ControlUp Desktop agent in a VDI setup without having it auto update when users log off. One solution suggested was to create a special device group for the VDI desktops and set a fixed version control rule for that group. Links to instructions and relevant downloads were also shared. It was also mentioned that using the Sip agent instead could be the best option in this scenario. No issues were reported with the web portal.
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How to Export Audit Logs for Dex Platform Using ControlUp APIs and Workflows
The topic of exporting Audit Logs for the Dex platform arose in Slack, and several members provided possible solutions using ControlUp APIs and workflows. The API article can be found at https://api.controlup.io/reference/orgauditlogpubliccontroller_getall and events overview can be found at https://support.controlup.com/docs/incidents-and-events-overview?highlight=Vdi%20event. The user was looking to export the logs to a different location, specifically Azure Sentinel.
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Read the entire article here...
Creating a Device Matching Workflow in ControlUp
Multiple members had a discussion on how to create a workflow that would synchronize devices from an Entra ID dynamic group into ControlUp using tags. The matching issue is caused by Entra ID and ControlUp having different device identifiers. Various solutions were presented, such as using a custom query or the Split String node, and eventually a solution was found using the Get Custom Data node. Further details and a visual example can be seen in the discussion.
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Troubleshooting High CPU Utilization on ControlUp.
A user was unsure how to interpret the value 190% in a discussion with @member. @member recommended providing more hardware and CPU details for further investigation. It was later discovered that the issue was due to agent deployment with multiple devices reporting under the same ID, causing the CPU load event to be summed up incorrectly. The post serves as a helpful reference for others experiencing a similar issue.
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Reporting on End-of-life Software in ControlUp
A team member asked if it was possible to report on end-of-life software in ControlUp. Another team member was looking into this and contacted the Compliance team to inquire about specific apps. The Compliance dashboard, which can be found at https://support.controlup.com/docs/compliance-apps-dashboard, may also provide some information.
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Device Management and Access Control in ControlUp
A user asked about setting values for devices other than Groups and Tags. Another user suggested adding a Note to the device and using the Notes column to filter. A third user mentioned using Tags and Groups to manage devices and mentioned creating a new Role for a specific team and using RBAC settings to limit their access.
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Read the entire article here...