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ControlUp for VDI (Real-Time DX) Training & Support Archives

ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.

Retention Period for Audit Log in DEX Console at ControlUp

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A user asked about the retention period for the audit log in the DEX console. Another user noted that it may depend on the license tier, but the support article states a retention period of 1 year. Another user shared their experience of having 10,000 records dating back to last August. The conversation shifts to discussing the potential challenges of a limited retention period. The topic of documentation is also mentioned. It is suggested to update the documentation to include information about the retention period.

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Event Severity Issues in ControlUp DEX Console

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A user created triggers for "Black Hole Machines" and "Registration Failures" but noticed the event severity was only showing as Informational in the DEX Console. They asked for assistance in changing the severity and shared a screenshot. However, it was confirmed that the severity cannot be changed at this time but may be considered in the future. The user wanted to use this value for reporting dashboards and trends. Support was following up on the issue and confirmed that the severity cannot be changed and all triggers will still create an event, regardless of the register event action configured. The trigger was originally set up to send a webhook to Google Chat, but this was changed to a PowerShell script triggered through Script Action to create ServiceNow incidents in the future. There is no way to define the severity of the event at this time.

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Investigating Traffic Spikes in ControlUp Citrix VDI Environment

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A user reported significant spikes in traffic in their Citrix VDI environment and suspects that ControlUp's VDI agent may be causing it. However, they are not sure if ControlUp uses Akamai for their CDN services. Other users suggested using the command "netstat -ano | findstr akamaitechnologies" to check for any processes using Akamai. The investigation will continue.

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Troubleshooting Built-in Folder Synchronization Issues

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A team member reached out for assistance with an issue involving Built-in Folder Synchronization. They have checked all requirements and made sure the necessary permissions are enabled in the security policy, but the VMs are still present in the environment after 7 days. Another team member suggested a solution for this issue. This issue has been seen before in a previous build and the solution is to set specific settings in the Folder Mappings.

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Troubleshooting Permissions on ControlUp VDI DaaS Portal

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A user noticed a change in the VDI DaaS portal and the VDI specific Audit Log. They were previously able to perform remote control actions, but now are met with a "permission denied" message. Further investigation reveals some quirky permission behavior and an incident was opened. It seems to be related to the recent change in the SAML provider. It was suggested to enable "manage web app" on org members to test, which fixed the issue. Further assistance from the identity team may be needed to fix the SAML configuration.

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