A user reported experiencing strange values in framebuffer memory usage for certain processes in a customer's Citrix environment with NVIDIA L4-4Q. They discovered that this issue can be caused by a broken Citrix XenDesktop graphics driver and was able to fix it by uninstalling and reinstalling the VDA. This issue has also been observed by Microsoft, who have a similar issue with GPU process memory counters reporting incorrect values. A support ticket has been opened for this issue and the ControlUp community has also seen similar cases.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Controlling High CPU Processes with ControlUp: Tips and Suggestions from ControlUp Team
A discussion took place about the most efficient way to throttle high CPU-consuming processes, including recommendations for using Citrix WEM or ControlUp for automation. A member suggested checking out built-in ControlUp actions that can be automated through triggers using cmdlets. WEM can also be activated for this customer in the coming weeks. It was also noted that a member named @member discussed this topic recently and may be able to provide more insights. The conversation ended with a mention of "fairly new" features in ControlUp.
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Read the entire article here...
ControlUp Week in Review
Did You Know? ControlUp Remote DX Can Instantly Reveal User Latency Mysteries!
Troubleshooting Remote Client Score Metrics in ControlUp after updating environment
A user asked about issues with remote client score metrics after updating their ControlUp environment and corresponding agent. A member from the ControlUp team offered a suggestion to check for specific virtual channels and make sure the cuAgentHelper.exe process was running in those sessions. The user was able to resolve the issue based on this advice.
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Read the entire article here...
Connecting Machines in a File with ControlUp Real Time DX
A user wondered if Real Time DX can connect to a list of machines in a file. Another user clarified that while this feature is not currently available, it is possible to add devices to the console through a CSV file and deploy the agent.
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ControlUp Releases ControlUp for VDI 9.1
Simplifying RBAC and the Real Time Console
A user had a question about RBAC and the RT console. They shared their current process - creating folders for each customer server, disabling inheritance, and denying access for all groups except the desired ones. This can be time-consuming and needs to be repeated every time a new group or folder is added. There are plans to simplify this through API's in the future.
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Read the entire article here...
How to Create a Report for User Sessions on ControlUp Citrix Farm
A user needed help creating a report for all user sessions on a Citrix farm and exporting it to CSV. It was suggested to use the APIs for historical data or Powershell scripts. The user eventually found the download button for CSV.
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Read the entire article here...
Switching Organizations and Upgrading in ControlUp
A user asked about switching organizations on ControlUp for migrated VMs and received advice from others. One user suggested contacting support for potential tricks and another shared a solution using the registry. The user also mentioned a way to upgrade via the console and issues with MSI installations. The registry keys mentioned are: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement = 1.
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Read the entire article here...