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ControlUp for VDI (Real-Time DX) Training & Support Archives

ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.


Investigating Bogus Framebuffer Memory Usage with ControlUp

Posted on May 9, 2025

A user reported experiencing strange values in framebuffer memory usage for certain processes in a customer's Citrix environment with NVIDIA L4-4Q. They discovered that this issue can be caused by a broken Citrix XenDesktop graphics driver and was able to fix it by uninstalling and reinstalling the VDA. This issue has also been observed by Microsoft, who have a similar issue with GPU process memory counters reporting incorrect values. A support ticket has been opened for this issue and the ControlUp community has also seen similar cases.

Read the entire article here...


Controlling High CPU Processes with ControlUp: Tips and Suggestions from ControlUp Team

Posted on April 30, 2025

A discussion took place about the most efficient way to throttle high CPU-consuming processes, including recommendations for using Citrix WEM or ControlUp for automation. A member suggested checking out built-in ControlUp actions that can be automated through triggers using cmdlets. WEM can also be activated for this customer in the coming weeks. It was also noted that a member named @member discussed this topic recently and may be able to provide more insights. The conversation ended with a mention of "fairly new" features in ControlUp.

Read the entire article here...


ControlUp Week in Review

Posted on April 29, 2025

We’ve been busy, so I thought it would be wise to update you on what ControlUp has been up to over the past two weeks…. As we’ve been busy…

Read the entire article here...


Did You Know? ControlUp Remote DX Can Instantly Reveal User Latency Mysteries!

Posted on April 28, 2025

Did you know... ControlUp for VDI (formerly Real-Time DX) includes the Remote DX plug-in, which collects local network metrics from endpoints, including personal devices outside the corporate network. Do you use it? 

Read the entire article here...


Troubleshooting Remote Client Score Metrics in ControlUp after updating environment

Posted on April 18, 2025

A user asked about issues with remote client score metrics after updating their ControlUp environment and corresponding agent. A member from the ControlUp team offered a suggestion to check for specific virtual channels and make sure the cuAgentHelper.exe process was running in those sessions. The user was able to resolve the issue based on this advice.

Read the entire article here...


Connecting Machines in a File with ControlUp Real Time DX

Posted on April 16, 2025

A user wondered if Real Time DX can connect to a list of machines in a file. Another user clarified that while this feature is not currently available, it is possible to add devices to the console through a CSV file and deploy the agent.

Read the entire article here...


ControlUp Releases ControlUp for VDI 9.1

Posted on April 16, 2025

This one's a big step forward. Version 9.1 (build 9.1.0.661) significantly modernizes the architecture, focusing on scalability, performance, and real-world flexibility for large enterprises and Managed Service Providers (MSPs).

Read the entire article here...


Simplifying RBAC and the Real Time Console

Posted on April 15, 2025

A user had a question about RBAC and the RT console. They shared their current process - creating folders for each customer server, disabling inheritance, and denying access for all groups except the desired ones. This can be time-consuming and needs to be repeated every time a new group or folder is added. There are plans to simplify this through API's in the future.

Read the entire article here...


How to Create a Report for User Sessions on ControlUp Citrix Farm

Posted on April 10, 2025

A user needed help creating a report for all user sessions on a Citrix farm and exporting it to CSV. It was suggested to use the APIs for historical data or Powershell scripts. The user eventually found the download button for CSV.

Read the entire article here...


Switching Organizations and Upgrading in ControlUp

Posted on April 9, 2025

A user asked about switching organizations on ControlUp for migrated VMs and received advice from others. One user suggested contacting support for potential tricks and another shared a solution using the registry. The user also mentioned a way to upgrade via the console and issues with MSI installations. The registry keys mentioned are: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement = 1.

Read the entire article here...


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