A user reported experiencing strange values in framebuffer memory usage for certain processes in a customer's Citrix environment with NVIDIA L4-4Q. They discovered that this issue can be caused by a broken Citrix XenDesktop graphics driver and was able to fix it by uninstalling and reinstalling the VDA. This issue has also been observed by Microsoft, who have a similar issue with GPU process memory counters reporting incorrect values. A support ticket has been opened for this issue and the ControlUp community has also seen similar cases.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Controlling High CPU Processes with ControlUp: Tips and Suggestions from ControlUp Team
A discussion took place about the most efficient way to throttle high CPU-consuming processes, including recommendations for using Citrix WEM or ControlUp for automation. A member suggested checking out built-in ControlUp actions that can be automated through triggers using cmdlets. WEM can also be activated for this customer in the coming weeks. It was also noted that a member named @member discussed this topic recently and may be able to provide more insights. The conversation ended with a mention of "fairly new" features in ControlUp.
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ControlUp Week in Review
We’ve been busy, so I thought it would be wise to update you on what ControlUp has been up to over the past two weeks…. As we’ve been busy…
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Did You Know? ControlUp Remote DX Can Instantly Reveal User Latency Mysteries!
Did you know... ControlUp for VDI (formerly Real-Time DX) includes the Remote DX plug-in, which collects local network metrics from endpoints, including personal devices outside the corporate network. Do you use it?
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Troubleshooting Remote Client Score Metrics in ControlUp after updating environment
A user asked about issues with remote client score metrics after updating their ControlUp environment and corresponding agent. A member from the ControlUp team offered a suggestion to check for specific virtual channels and make sure the cuAgentHelper.exe process was running in those sessions. The user was able to resolve the issue based on this advice.
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Connecting Machines in a File with ControlUp Real Time DX
A user wondered if Real Time DX can connect to a list of machines in a file. Another user clarified that while this feature is not currently available, it is possible to add devices to the console through a CSV file and deploy the agent.
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ControlUp Releases ControlUp for VDI 9.1
This one's a big step forward. Version 9.1 (build 9.1.0.661) significantly modernizes the architecture, focusing on scalability, performance, and real-world flexibility for large enterprises and Managed Service Providers (MSPs).
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Simplifying RBAC and the Real Time Console
A user had a question about RBAC and the RT console. They shared their current process - creating folders for each customer server, disabling inheritance, and denying access for all groups except the desired ones. This can be time-consuming and needs to be repeated every time a new group or folder is added. There are plans to simplify this through API's in the future.
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How to Create a Report for User Sessions on ControlUp Citrix Farm
A user needed help creating a report for all user sessions on a Citrix farm and exporting it to CSV. It was suggested to use the APIs for historical data or Powershell scripts. The user eventually found the download button for CSV.
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Switching Organizations and Upgrading in ControlUp
A user asked about switching organizations on ControlUp for migrated VMs and received advice from others. One user suggested contacting support for potential tricks and another shared a solution using the registry. The user also mentioned a way to upgrade via the console and issues with MSI installations. The registry keys mentioned are: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement = 1.
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Read the entire article here...