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ControlUp Real-Time DX Training & Support Archives

ControlUp Real-Time DX training and support-related archives from inside the ControlUp Community on Slack.

ControlUp Community Meetup #6 – Q&A with ControlUp CEO Jed Ayres!

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In this video, Jed shares his vision for the future of ControlUp, along with some of the key strategies he believes will get us there. Jed also discusses his view of DEX (Digital Employee Experience), how AI can fit into ControlUp's solutions, and how we will work with the channel partners / MSPs. Jed even shares insights on how ControlUp builds the roadmap. Plus, much more.

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Can the ControlUp RealTime DX Console Be Run From Another Server?

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It is possible to run the ControlUp RealTime DX Console from another server other than the Monitor as long as it meets the requirements outlined in the Knowledge Base article https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1. Having the Console on the Monitor server is not preferred as it can bog down resources and can lead to corrupted RAM databases which may cause alerts and automation not to fire. It is best practice for users to open the Console on a dedicated machine and to use the DEX platform instead of Solve.

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Troubleshooting a Connection Issue in Instant Clone Pool with ControlUp

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Having trouble connecting to an instant clone pool, users discussed a variety of potential causes including a DNS resolve issue, a NetBios name not matching the machine name, and a DNS scavenging issue. Troubleshooting advice included running the Agent diagnostic in the RTC, pinging the PC running the console and from the monitor server, flushing DNS, and looking for information in the log.

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Troubleshooting a Telephony Issue With ControlUp Data

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A user asked if it is possible to get granular data from ControlUp to troubleshoot an issue with calls dropping on a telephony system. It was suggested that an alert or script be set up to gather data, however the customer preferred to use Citrix ADM. ControlUp already gives extra details for the Protocol Latency metric such as Min, Max and Avg over a 5-minute interval and users were asked if this was helpful for the issue. The question was left open-ended to determine if more granular data could be made available in the future.

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Resolving Monitor Deployment Issues with Crowdstrike AV

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When setting up a new installation, the monitor deployment hung when the customer was using Crowdstrike AV - however, there are no firewalls in between. It was suggested that Crowdstrike was blocking the monitor from starting and asked if there are any exclusions that need to be taken, to which the ControlUp URL for AV exclusions was provided. The URL for AV exclusions is https://support.controlup.com/docs/av-exclusions-for-ControlUp.

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Troubleshooting Video Latency on Non-Persistent VM with ControlUp

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A user asked about troubleshooting video latency on a non-persistent VM, and it was suggested to use User Session Details in Solve as the best starting point. If Remote DX was installed, they can also watch session relevant latency, CPU, RAM and other metrics in a single place. Script Action can be used for advanced data collection. The Network Latency graph may be legit, but there was a known issue with the Linux RDX plugin. A new beta version which fixes this issue will be available soon. After sifting through the data, 3.75GB of RAM usage was found - they will look at adjusting graphics settings with Horizon View.

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