Users had been logged out of ControlUp mid-remote control session. A member suspected the issue may have been due to active session time out. ControlUp support suggested checking the Audit logs to see if this was the case. Some users also reported being logged out of other SAML-authenticated apps. A rogue tab or SAML/IDP provider may be the cause of the issue.
Read the entire article here...
ControlUp One Platform Support & News Resources
This resource hub brings together in-depth blogs, technical walkthroughs, release insights, and practical guidance from across the ControlUp platform. Whether you’re digging into new capabilities, exploring how features work under the hood, or looking for real-world operational context, these resources are designed to help you understand, apply, and get more value from ControlUp in day-to-day IT operations.
ControlUp Community Meetup #14: Inside ControlUp DaaS IQ — A Deep Dive with PM Gilad Broun
AVD management doesn’t have to be hard and expensive.
If you run Azure Virtual Desktop, you know the pain: unpredictable costs, fragile PowerShell scripts, fragmented visibility, and tab-hopping between the Azure Portal, Intune, and a dozen custom tools just to keep the lights on.
ControlUp’s answer is DaaS IQ — a purpose-built control plane for AVD that replaces the chaos with smart, reusable policies, centralized lifecycle management, and real-time cost intelligence.…
Read the entire article here...
Read the entire article here...
Troubleshooting Greyed Out AVD User Sessions in the ControlUp DEX Portal
A user asked if the fix for Real-Time DX (build 733) would solve their issue of the value being greyed out in the DEX portal for AVD user sessions. ControlUp recommended upgrading to the latest 9.2.0.733 build and opening a support ticket if the issue persists.
Read the entire article here...
Read the entire article here...
Remote Boot Alert and Script Configuration in ControlUp
A user asked about tagging devices in ControlUp and having an alert and script run remotely upon booting up. They clarified that this was for ControlUp for Desktop and mentioned using tags and scripts to remove unwanted machines from the environment. Another user asked for more context and suggested checking if the alert was fired and showed in Events. The user planned to test and shared a screenshot of the script settings.
Read the entire article here...
Read the entire article here...
How to Change the ‘From’ Email Address in ControlUp Web Console
A user asked if it's possible to change the 'from' email address in the ControlUp web console. Another user suggested using workflows to listen for the alert and retrieve information from {{start.event}} variables to modify the email. No direct way to change the email was mentioned.
Read the entire article here...
Read the entire article here...
Troubleshooting Offline Windows Servers in ControlUp
Some Windows servers appear as offline, but when a user logs in through the hypervisor's remote console, they show as online again. A screenshot was requested and a possible solution was suggested. It was advised to submit a case to support@controlup.com with logs and screenshots for further analysis. Different ways to change logging levels were shared and it was asked if the server has AV in place. A possible explanation was offered and it was mentioned that logs would provide more insight into the issue. One user stated that they had put in exceptions for the AV, and another needed to wait before reporting. Screenshot and log files were recommended to help find a solution.
Read the entire article here...
Read the entire article here...
Creating Workflows to Auto Tag Machines Based on Location
A discussion was had about creating a workflow to auto tag machines based on location, with the trigger being logon or unlock. There is currently no native support for this type of trigger in ControlUp Workflows. The recommended workaround is to create a scheduled flow that runs every 5-15 minutes to update tags based on IP address and location data. Using controlUp One integration or Windows Event alerts were also suggested as alternative methods.
Read the entire article here...
Read the entire article here...
Understanding ControlUp Realtime Console and Presets Documentation
A user noticed that the documentation for the realtime console skips over "presets" and only mentions their use in ControlUp for VDI. Another user suggests using the DEX portal for more comprehensive data. The realtime console is now mainly used for configuration purposes.
Read the entire article here...
Read the entire article here...
Can you Monitor Linux for Instant Clones with ControlUp?
A customer had an issue with configuring ControlUp for Linux instant clones. It was determined that Linux support for VDI is not currently available. The agent can be installed directly from the command line, but currently there is no option to register by device name. ControlUp for Desktops (CU4D) is used for monitoring Linux devices, but not for master image or instant clones scenarios. The customer was informed that this is a feature question on the roadmap, but no timeline is available yet.
Read the entire article here...
Read the entire article here...
Troubleshooting Device Details Error in ControlUp Endpoints
There was a discussion about an error message popping up when opening details for a specific device in Physical Endpoints/Dex portal. Support was contacted and a workaround for this issue has been found. A status update was provided and it was suggested to contact support. The maintenance was completed, but some users are still experiencing the error. The fix should be applied shortly, and logging out of SAML and logging back in is suggested to resolve the issue.
Read the entire article here...
Read the entire article here...