The user was having difficulty inviting a new user on their dex tenant. It was suggested that the user should have access to the ControlUp configuration console. However, it was clarified that this is only needed for the VDI and Daas part. The user was advised to open a support ticket to resolve the issue.
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ControlUp DEX Portal
Issue with Two Netscalers Resolved with Shared Credentials with the ControlUp DEX Portal
A user experiencing issues with their two Netscalers asked for help. They were advised to check their monitor settings, data sources tab, credentials, and run a test-netconnection. The user detected a firewall issue, used the shared credentials and saw data in the web portal. They then asked help with their email trigger when the primary/secondary flip not working.
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Read the entire article here...
Setting Up Different Permissions in Roles Feature in ControlUp
A user asked about setting up different permissions to different device groups in the roles feature - it is possible with one user having multiple roles, e.g. "remote control without user consent" on the kiosk device group and "remote control with user consent" on all other device groups. This was confirmed by the ControlUp team.
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Read the entire article here...
Restricting Access to ControlUp DEX Portal
A discussion arose about restricting access to ControlUp's DEX portal, such as with a specific client certificate, IP address or Azure hybrid joined client machine. Using SAML could be a solution as the service provider can deny access if criteria are not met, and IP restrictions are said to be arriving in the early months of 2024. The DEX login method "azure login" does not have further possibilities, but SAML does.
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Read the entire article here...
Restricting Access to the ControlUp DEX Portal
The user asked how to restrict access to the DEX portal - the solution provided is to use the SAML login and configure the service provider to only allow access from certain clients or IP addresses. This can be done with the Azure login option, and IP restrictions are on their way to DEX, estimated to be available in early Q1 2024.
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Read the entire article here...
Locked Out of ControlUp Solve Portal Despite Permissions
A user was locked out of their Solve and DEX portals due to a permissions issue. After being granted all necessary permissions, they still couldn't access Solve from the console. It was established that the user needed the "Use Solve" right in their security policy. The user then tried a few solutions, including the add-cuuser cmdlet (https://support.controlup.com/docs/add-cuuser-create-new-solve-users#), but still could not access the portal. A restart of the monitor did not help however, so the issue is still unresolved.
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Read the entire article here...