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Understanding Capacity in ControlUp Administration

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A discussion about the measuring and meaning of "capacity" in ControlUp Administration took place, with links to related documentation. ControlUp monitors at a site have a total capacity and a used capacity, which can be configured from the console. More information can be found at https://support.controlup.com/docs/90-actions-for-controlup-monitor-management and https://support.controlup.com/docs/en/sizing-guidelines-for-controlup-v8-x

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Understanding Session Protocol Latency Metrics in ControlUp

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A user asked about the intervals for the Session protocol latency metrics and how to change them. The team member replied that the historical data granularity changes over time and there is no way to change this. Automated data exports can be set up to store data in a different analytics platform. The relevant KB article can be found at https://support.controlup.com/docs/vdi-and-daas-reports

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How to List Full Path for Applications in ControlUp Reports

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A user asked if it is possible to list the full path for applications in reports such as App Statistics. Another user mentioned that this is likely not possible due to the report counting usage across multiple hosts with different installation paths. The API, specifically the getappusage endpoint, also does not contain the path. A user confirmed this and provided a link to the documentation.

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Troubleshooting VDI Module in ControlUp DEX

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There were issues with getting the VDI module in DEX to work properly for the help desk team. SAML was causing issues, and a security policy needed to be set up to accept SSO users. A video was suggested and it was recommended to check a certain box in the login methods. The prompt for UPN meant a different logon method was used, so the team was reminded to use SAML. The UPN should be listed if logged on with SAML. By suppressing the other method and reminding the help desk, the issue was resolved.

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ControlUp Latest GA Version for MacOS: Missing Features and Solutions

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A user installed the latest GA version of ControlUp for MacOS and did the initial config for screensharing and admin control. However, they were unable to see any Installed Applications, Missing Patches, or Power Events using DEX on a Windows PC. Another user confirmed that these features should be available, and checked with a Mac developer to clarify. It turns out that Missing Patches and Installed Applications reports are not available for MacOS, and a UserVoice feature request can be helpful. The Installed Apps report supports MacOS with the latest 2.14 agent version, while only Power Events is missing. A Mac developer will be consulted for more information and the documentation will be updated.

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Understanding DEX User Session Details – Explaining CPU Utilization Percentage Breakdowns

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A discussion about the DEX User Session Details reports showing 2 lines on the CPU graph - 1 for computer % utilization and 1 for user %. The user was asking for clarification on what these percentages mean. Another user explained that the user % represents the portion of the CPU utilized by apps launched by the user and their desktop, while the computer % also accounts for the resources needed to keep the OS running. The discussion also touched on how these percentages are broken down on a VM with multiple CPUs assigned and the use of "host machine" in the description. It was mentioned that the computer % will also factor in the usage of other users and system processes on multi-user systems.

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