A user asked if it was possible to change the time that Monitor alert emails are sent out for. The ControlUp team clarified that a daily backend check is run and suggested contacting the CSM to change the recipients of the emails for certain customers.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Syncing Templates in AD with RealTime DX
A user asked for help synchronizing Templates OU in AD with RealTime DX. Another user shared a link to an older AD sync script as a potential starting point. Someone asked if Citrix could be used as the source of truth. The reason for not doing so was because the templates are not in a machine catalogue or delivery group.
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Read the entire article here...
Understanding Logon Duration in ControlUp: Exploring Factors and Using the Logon Script for Analysis
A user asked for clarification on the difference between logon duration values shown in the ControlUp console and Citrix Analytics Reports. It was suggested to use the logon duration script for more detailed breakdowns of the values and to isolate users and use Promon for specific time stamps. Links to helpful resources were also provided.
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Read the entire article here...
ControlUp v9 Upgrade: Warnings and Solutions
A user upgraded to v9 of ControlUp and received warning messages on using the new sync script. Suggestions were made to check trigger folders, update data collectors, and make sure all agents are on .net 4.8. Support ticket may be needed if issue persists. Console version and continued updates were also discussed.
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Read the entire article here...
Addressing Drive Mapping Issues with a Custom Script Action
A user is seeking suggestions for a custom script action to identify the root cause of drive mapping issues for a customer. More information is needed on what the script should achieve. The customer deploys network drives via GPO, and the issue could be due to reasons such as VPN or insufficient permissions. The user wants to gather as much information as possible when a drive is not mapped, as a gpupdate/force does not provide insight into the cause of the issue.
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Read the entire article here...
Maximizing Use of ControlUp Academy and Running Scripts on All Machines
The discussion inquired about the functionality of ControlUp Academy, a training platform that offers free self-training and instructor-led content. Certifications from ControlUp are also available. Suggestions were given on how to filter out machines without the agent in order to properly run a PowerShell script on all machines. Additionally, it was recommended to disconnect from all extensions and connect to a specific folder in order to avoid complications with unmanaged machines. Local machine accounts are used when running a script, but the agent must be connected to the tree for it to function properly.
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Read the entire article here...
Troubleshooting Script Issues with “Power On Generic VM” in ControlUp
A user reported encountering an issue with the "Power On Generic VM" script while using ControlUp at a customer's site. Others responded with potential solutions and one user shared their process for releasing scripts on the ControlUp Community Slack channel. The original poster planned to run the script in a trigger on powered off VMs and asked if this would affect permissions. The conversation also delved into the necessary user permissions for scripts that use invoke-cuquery or similar functions and the importance of running as a domain user. A linked to a previous post about releasing scripts on the ControlUp Community Slack channel was also shared.
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Read the entire article here...
Using Custom Script Actions Across Different Views in ControlUp
ControlUp users discussed the possibility of assigning a Custom Script Action in different views and provided examples of where it could be useful. A screenshot was shared as a reference.
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Read the entire article here...
Troubleshooting Missing Folder Scripts in ControlUp
A user experienced issues with a script not showing up on the list of available scripts, despite being visible in policies and having the correct permissions. The script only appears when running the automation script wizard, and everything seems fine with the variables. It is a folder script and trigger, and only seems to cause problems when created as a folder script. Other forum members offered suggestions and provided further information on related topics.
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Read the entire article here...
Troubleshooting Client-Side Errors in Citrix Applications with ControlUp
A user asks about monitoring client-side errors when launching Citrix applications, and another suggests using ControlUp to trigger alerts for this issue. There is a question about including the application name in email alerts, but it seems this is not possible with current template variables. Other members may have creative solutions to this issue.
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Read the entire article here...