A user reported trouble with EUC tests failing after updating HIVE to version 1248. The ControlUp team suggested enabling debug mode, zipping and sending the logs, as well as the Scout ID in a support ticket to troubleshoot the issue. It was also mentioned to make sure the Scoutbees Hive service is healthy and running.
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ControlUp Synthetic Monitoring (Scoutbees) Training & Support Archives
ControlUp Synthetic Monitoring (previously: ControlUp Scoutbees) training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Synthetic Monitoring Workflows and Workarounds
A user named Alexander asked Nathan about a known limitation with ControlUp Synthetic Monitoring - specifically, that the server_name is often empty for NetScaler Gateway scouts. Nathan recommended a few different workarounds for auto-restart and suggested adding more fields to the webhook payload for debugging. The suggested workflow was to use resource and query ControlUp Real-Time DX / CVAD for machines or sessions matching the published resource.
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Read the entire article here...
Monitoring Network Connectivity with ControlUp Products
Users discussed methods to monitor connectivity and performance between different sites on the same network using ControlUp products. It was suggested to use the latency test feature with an on-prem hive to measure various aspects, such as network breaks. One user mentioned a customer who used custom hives at different points to gather more specific information on network breakage. The discussion also mentioned the desire for a feature similar to "RemoteDX Client Metrics" to measure latency between hops. The conclusion was that using custom hives is the best approach for this area of ControlUp.
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Read the entire article here...
Troubleshooting Scoutbees Network Connectivity and Check-in issues in ControlUp
A user asked for guidance on troubleshooting network connectivity or check-in issues with Scoutbee. They have installed Hive and it appears in Scoutbees, but remains in a red state. Another user suggested contacting support or using the network tester provided by ControlUp. Link to the network tester provided - https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=network%20tester
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Read the entire article here...
Troubleshooting EUC Scout: Disappearing Screenshot Column
It was reported that the screenshot column in EUC scout disappeared, but then reappeared. A member is waiting for a private build to see if it resolves the issue. Meanwhile, they discovered that the column can be re-enabled in the settings.
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Read the entire article here...
Synthetic Monitoring for Critical Website Availability and Other Use Cases
Users discussed the use of synthetic monitoring for critical website availability, certificates, and meeting room hardware. It can also be used for internal and external SaaS app availability, and can help with informing users about issues before they call in. Multiple scenarios were discussed about how this can be beneficial for IT professionals.
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Read the entire article here...
Troubleshooting an Upgrade from Citrix EUC Custom Hive 1242 to 1244 with Missing Chromium Instances
Troubleshooting an upgrade from Citrix EUC Custom Hive 1242 to 1244 revealed that scouts were no longer reporting and Chromium instances were missing. Support was requested and a similar issue was found on a fresh 1244 installation. A request was made for the 1243 packages to test.
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Read the entire article here...
Setting Up a File-Triggered Maintenance Mode in ControlUp
A question was asked about creating a trigger that would monitor a file on a server and put the server into maintenance mode if it does not exist. The response suggested using a scheduled trigger with a PowerShell script to check the file's presence. The suggested script can be found at \\SERVERNAME\Core\ControlUpFileShareTest.txt and can be run with the command "powershell.exe -file c:\tech\scripts\find_files.ps1."
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Read the entire article here...
Troubleshooting Legal Disclaimers in ControlUp EUC Scout Setup
A user set up an EUC scout to log into their Citrix storefront but encountered an issue with a legal disclaimer while logging in. They were unsure if the Scout could go past this and asked for ideas. Another user shared a link to a guide on installing custom hives. The first user thanked them for this. There is definitely a desire for a smoother login process.
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Read the entire article here...
ControlUp Hive Upgrade Workflow Issue and Request for Improvement
A user encountered an issue with the ControlUp Hive upgrade process and opened a ticket with Support. Upon confirmation from Support, it was found that the upgrade process requires the Hive name to be provided on the command line, which can be inconvenient for organizations managing multiple Hives. The user submitted a feature request for an improved upgrade path and ControlUp is currently looking into this.
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Read the entire article here...