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ControlUp Synthetic Monitoring (Scoutbees) Training & Support Archives

ControlUp Synthetic Monitoring (previously: ControlUp Scoutbees) training and support-related archives from inside the ControlUp Community on Slack.


Troubleshooting Pagerduty Integration in Scoutbees

Posted on October 25, 2024

A user shared their experience trying to set up a Pagerduty integration in Scoutbees. They mention encountering difficulties as Pagerduty's webhook is considered more of a REST API call instead of following the "webhook standard." However, it is possible that Pagerduty has updated this. A workaround suggested is to use Pagerduty's email integration. URL mentioned: https://buttercms.com/blog/webhook-vs-api-whats-the-difference/

Read the entire article here...


Creating a Scout for Vcenter Login with ControlUp Web Transaction Scout

Posted on October 16, 2024

A user asked if there is a way to create a scout for testing vcenter login with the web transaction scout.

Read the entire article here...


Troubleshooting Network Communication Issues in ControlUp 9.0

Posted on September 19, 2024

A user encountered an error related to network communication after upgrading to version 9.0. They were asked to specify their region and test various components, including Real-Time DX, Agent Outbound, and Scoutbees. Additionally, they were informed that agents will try to reach out to cu-agents-cpa.controlup.com in order to retrieve a Personal Access Token for communication with ControlUp Monitors.

Read the entire article here...


Troubleshooting Scoutbees Upgrade Errors and Rebooting

Posted on September 17, 2024

A user encountered an error while upgrading Scoutbees and suggests rebooting as a solution. Other users have had to stop the Scoutbees service before a successful upgrade.

Read the entire article here...


Troubleshooting Network Share Availability with ControlUp Scouts

Posted on September 12, 2024

The members of ControlUp discuss the possibility of using a Scoutbees Shell Execution scout to check the availability of a network share. Some members recommend using a PowerShell script for this purpose, while others suggest doing a TCP port 445 test. After some troubleshooting, one member shares their successful method of using a PowerShell script with the Share permissions set to "everyone."

Read the entire article here...


Recommending Interval Times for EUC Scouts and Delivery Group Configuration

Posted on August 28, 2024

A user asked for recommendations on interval times for running EUC scouts, and whether it is better to use one scout per delivery group. Multiple users responded with suggestions and advice, including the possibility of using staggered intervals to allow time for merging profiles. The issue of session disconnections was also mentioned, and the user confirmed they were using only one account.

Read the entire article here...


Troubleshooting EUC Scout Failure Descriptions

Posted on August 24, 2024

A user is looking for a list of failure descriptions for EUC Scouts when configuring alerting policies. Another user explains that errors correspond to different stages of connecting to EUC sessions and shares a helpful article for reference. The first user is grateful and mentions they have scouts running and will open a support ticket to ensure their settings are correct.

Read the entire article here...


Troubleshooting Web Transactions in Scoutbees

Posted on August 16, 2024

Users discuss setting up a web transaction in Scoutbees. One user successfully records the session but gets a pop-up about missing data when trying to test it. They mention testing in an EUC environment and trying from both custom and cloud hives. Another user suggests the issue could be related to the username or password field and encourages them to open a support ticket. The discussion includes screenshots of the error message and suggests upgrading to the newest hive.

Read the entire article here...


Troubleshooting EUC Scout Configuration and Static MFA Pin

Posted on August 13, 2024

A user was having an issue with their EUC scout configuration and Static MFA pin, and tested it through a browser with no issues. They were going to open a support case, but decided to ask for help in the Slack channel first. Another user suggested stopping the service on the hive and using the "sb-hive.exe debug" command to troubleshoot further.

Read the entire article here...


ControlUp Rebranding and Monitoring Capabilities for Web Servers

Posted on July 19, 2024

There was a discussion regarding ControlUp's rebranding and monitoring capabilities for web servers. A user asked if the platform has the ability to monitor web servers, graph dependencies, and provide real-time alerts. Another user clarified that while ControlUp does offer synthetic testing for front end connectivity and multi-step flows, it does not offer server back end implemented RUM for web server monitoring. The user mentioned a feature called "dependencies" and another user noted that Scout Bees has a site load test that breaks down page load times and highlights potential issues.

Read the entire article here...


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