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ControlUp Scoutbees Training & Support Archives

ControlUp Scoutbees training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting Connection Issues with Hive in ControlUp

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The user had installed Hive on a device, but the status showed "Not Connected". After re-doing the configuration and checking the firewall, the Network team confirmed that the firewall was open and the URLs were reachable. The link for the required outbound connections is: https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1.

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Troubleshooting ControlUp Scout for Microsoft Teams

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Rick was attempting to configure ControlUp Scout for Microsoft Teams but one of the tests was failing. They wanted to know where the hive was located and after they identified it as a custom hive on the internal network, it was suggested that it may be due to a firewall issue. As a first step, it was suggested to make sure calls can be initiated from the custom hive location. More information can be found in the ControlUp support page https://support.controlup.com/docs/custom-hive-overview.

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ControlUp Community Meetup #5 – Technical State of ControlUp, EUC & DEX with ControlUp CTO Jon Wallace

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Watch the 4th ControlUp Community Meetup featuring Jon Wallace, CTO at ControlUp. Jon discusses the current state of ControlUp, shares his views on the IT industry, Digital Employee Experience (DEX), and End-User Computing (EUC), and shares his vision and ideas for the future of ControlUp software and solutions. Jon also answered questions. For example, when asked to explain the value ControlUp delivers IT outside the EUC/VDI space.

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Enhancing the ControlUp Dashboard with a Status Indicator of Last Result

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A user suggested adding a status indicator of “last result” in the ControlUp dashboard page that would show which scouts are down. The possible implications of having multiple hives per scout were discussed; it was suggested that a single failed hive could be denoted with a red or orange indicator. The suggestion was motivated by a real life scenario of 40 sites with the same function, 10 of which were not responding and the user not having an overview of the working ones.

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The ControlUp Blog – A ‘Technical’ Wealth of Knowledge! 

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As I prepared to write this, I sat back. I tried to think of another company’s blog that was as technical, deep, and truly useful in showing the value their software brings and diving deep and leaving the reader more educated with actionable results. I can only think of one, AND the ControlUp Blog! With that in mind, I recommend adding the ControlUp Blog to your reading list.…

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Why is the ‘NIC Dropped Receive Packet’ Counter Fluctuating in RDS and How Can I Troubleshoot This Issue?

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The user was troubleshooting RDS performance issues and noticed that the NIC Dropped Receive packet counter went up and down on some servers. It was discovered to be from the HyperV host and was found under Performance Counter > Network Interface > Packets Received Discarded. Title: Troubleshooting RDS Performance Issues with HyperV Host Network Packets

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Help: uptime of a ControlUp Scout could be 0% and Successful Runs :0/0 but when I do a test it works?

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A user asked why a PING scout was running but a HTTP/S scout was not, despite the scout being enabled. They were advised to run "sb-hive.exe debug" from the command prompt in the VDI from the ControlUp management console. Previous discussion can be found at https://controlupcommunity.slack.com/archives/C046DUGB6M9/p1686066701593019. The user was then asked which custom hive version they used.

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