A user is asking for ways to measure latency in ControlUp. The possible solutions suggested are using Scoutbees (if configured), ping and tracert scouts, Web Application scouts, and Site load measurement. One user asks if it can be used to measure the latency of an executable, but the application in question is an old Windows app without a web URL. The discussion continues about similar threads on the topic.
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ControlUp Synthetic Monitoring (Scoutbees) Training & Support Archives
ControlUp Synthetic Monitoring (previously: ControlUp Scoutbees) training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting DUO TOTP Setup with ControlUp
A user is seeking assistance with setting up a TOTP code for DUO. ControlUp's instructions do not provide guidance on the process or supported MFA brands, so support from ControlUp may be needed. Another user suggests contacting support for a mobile number for authentication. ControlUp support refers to an article for further guidance. It is clarified that DUO does not support TOTP natively and a third-party utility may be needed.
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Read the entire article here...
Troubleshooting EUC Testing in ControlUp
A user faced issues with the Edge browser launching while testing an EUC test with a custom hive. ControlUp support suggested a call to troubleshoot, and the user found a temporary workaround by pinning Notepad to the taskbar. The issue was related to the scout selecting the most left-pinned application or the start menu.
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Read the entire article here...
Configuring Teams Alerts for Citrix Netscalers: A ControlUp Discussion
A user asked about documentation for variables that can be used for alerts in teams for Citrix Netscalers. Other users suggest using ControlUp ScoutBees or configuring a webhook/RESTful API call. The group also discusses using environment variables and creating custom dashboards for reminders and visualizations.
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Read the entire article here...
Troubleshooting Scoutbees Issues with SSL/TLS Alerts
One of the HTTP\S scouts in Scoutbees is failing with an error related to SSL/TLS alerts. The Application Events section shows that the organization is currently inactive and suggests a possible error with cipher suite hardening. However, the monitor server can access the site fine through Edge and other internal HTTP\S scouts are working properly. No further information could be found in the Windows System event log.
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Read the entire article here...
ControlUp Site Load Scouts Failing from Certain Hives
There was a discussion regarding Site Load scouts failing from certain ControlUp hives. Some users reported failures in Northern Virginia and Seattle, while others had no issues in these hives. One user's site load scout was initially disabled but after testing, it seemed to be working fine. Upon further testing, Northern Virginia and Montreal started failing with the message that the resources haven't finished loading. Another user suggested opening a ticket for further investigation and mentioned that they have not heard similar reports from other customers. One user speculated that the failures may be due to their security measures blocking the cloud hive IP addresses. The conversation ended with the suggestion to open a ticket for further investigation.
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Read the entire article here...
The Audit Log in DEX – Availability and Plans for the Future
A user asked about the availability of the audit log in DEX. It was confirmed that the VDI & Daas audit log can be found in the top right settings by selecting "VDI & Daas". It was also mentioned that an effort will be made to bring all audit logs together in DEX. The most central audit log will require effort from multiple pieces and will not be available before April. The user thanked Wouter for the information.
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Read the entire article here...
Automating Server Reboots for Monitored URLs with Scoutbees and ControlUp API
The discussion revolved around automating the process of rebooting a server that is being monitored using Scoutbees. Various suggestions were made, such as using the API to check alerts on an interval, running a custom hive, and using EdgeDX or RTDX. It was suggested that a user feedback item should be created for this feature. A new version of Scoutbees API was mentioned, which allows for retrieving alerts and writing a script to initiate a server restart based on that. The API can be found at https://api.controlup.com/.
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Read the entire article here...
Tracking Downtime and Uptime for VDIs in ControlUp
A user asked for ways to track downtime and uptime percentage of their VDI's for an SLA with a customer. A team member suggested using Scoutbees or the session count historical dashboard. Another option is to use the ControlUp powershell module to build a database for tracking availability. A UserVoice request can also be made for this feature. URL: https://support.controlup.com/v1/docs/monitor-cluster-powershell-api-cmdlets
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Read the entire article here...
Editing Web Transactions Scouts with Power Automate and Honeycomb
A user asked about editing Web Transactions scouts through the Scoutbee API, but there is currently no support for this. The user was wondering if it would be possible to use Power Automate to adjust the assert test for dynamic dates. @member asked for more details about the use case and suggested a potential solution using a scheduled job. The user clarified that they need to adjust the assert test almost every day and discussed a possible flow using Power Automate to check with another API for the correct assert text. @member explained that this can be done through connecting to Honeycomb and the scout would give an error if the text is missing.
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Read the entire article here...