There was a discussion regarding ControlUp's rebranding and monitoring capabilities for web servers. A user asked if the platform has the ability to monitor web servers, graph dependencies, and provide real-time alerts. Another user clarified that while ControlUp does offer synthetic testing for front end connectivity and multi-step flows, it does not offer server back end implemented RUM for web server monitoring. The user mentioned a feature called "dependencies" and another user noted that Scout Bees has a site load test that breaks down page load times and highlights potential issues.
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ControlUp Synthetic Monitoring (Scoutbees) Training & Support Archives
ControlUp Synthetic Monitoring (previously: ControlUp Scoutbees) training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Academy Alert Policy and Scoutbees’ 60 Minute Cap on Test Frequency Explained
A user asked if it was possible to expand the alert policy from scoutbees to one day instead of the capped 60 minute setting. Another user, Joel, explained that this was not possible as it goes against the proactive nature of the synthetic testing, which aims to provide alerts for potential availability issues. @member requested more information about their specific use case, which involved setting up email alerts for expiring SSL certificates. Joel suggested options such as increasing the "subsequent tests" value or checking the "Do not send a notification" option to prevent excessive notifications.
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Troubleshooting Citrix EUC Scout and Custom Hive Errors
A user encountered an error while using Citrix EUC scout with a custom hive, which led to authentication failure when enabling Dynamic Flow. More details such as the specific error and versions of Workspace App and Custom Hive were provided. A fellow user suggested a troubleshooting tip which involved stopping the service and running a command with debugging enabled. No solution was yet found, but the debugging tip may help the user pinpoint the issue.
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Measuring Latency in ControlUp: Solutions and Confusion Over Windows Applications
A user is asking for ways to measure latency in ControlUp. The possible solutions suggested are using Scoutbees (if configured), ping and tracert scouts, Web Application scouts, and Site load measurement. One user asks if it can be used to measure the latency of an executable, but the application in question is an old Windows app without a web URL. The discussion continues about similar threads on the topic.
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Troubleshooting DUO TOTP Setup with ControlUp
A user is seeking assistance with setting up a TOTP code for DUO. ControlUp's instructions do not provide guidance on the process or supported MFA brands, so support from ControlUp may be needed. Another user suggests contacting support for a mobile number for authentication. ControlUp support refers to an article for further guidance. It is clarified that DUO does not support TOTP natively and a third-party utility may be needed.
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Troubleshooting EUC Testing in ControlUp
A user faced issues with the Edge browser launching while testing an EUC test with a custom hive. ControlUp support suggested a call to troubleshoot, and the user found a temporary workaround by pinning Notepad to the taskbar. The issue was related to the scout selecting the most left-pinned application or the start menu.
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Configuring Teams Alerts for Citrix Netscalers: A ControlUp Discussion
A user asked about documentation for variables that can be used for alerts in teams for Citrix Netscalers. Other users suggest using ControlUp ScoutBees or configuring a webhook/RESTful API call. The group also discusses using environment variables and creating custom dashboards for reminders and visualizations.
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Troubleshooting Scoutbees Issues with SSL/TLS Alerts
One of the HTTP\S scouts in Scoutbees is failing with an error related to SSL/TLS alerts. The Application Events section shows that the organization is currently inactive and suggests a possible error with cipher suite hardening. However, the monitor server can access the site fine through Edge and other internal HTTP\S scouts are working properly. No further information could be found in the Windows System event log.
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ControlUp Site Load Scouts Failing from Certain Hives
There was a discussion regarding Site Load scouts failing from certain ControlUp hives. Some users reported failures in Northern Virginia and Seattle, while others had no issues in these hives. One user's site load scout was initially disabled but after testing, it seemed to be working fine. Upon further testing, Northern Virginia and Montreal started failing with the message that the resources haven't finished loading. Another user suggested opening a ticket for further investigation and mentioned that they have not heard similar reports from other customers. One user speculated that the failures may be due to their security measures blocking the cloud hive IP addresses. The conversation ended with the suggestion to open a ticket for further investigation.
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The Audit Log in DEX – Availability and Plans for the Future
A user asked about the availability of the audit log in DEX. It was confirmed that the VDI & Daas audit log can be found in the top right settings by selecting "VDI & Daas". It was also mentioned that an effort will be made to bring all audit logs together in DEX. The most central audit log will require effort from multiple pieces and will not be available before April. The user thanked Wouter for the information.
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Read the entire article here...