In this session, Chris Twiest from ControlUp joined us for a hands-on Dashboards Masterclass. Chris walked through the newest dashboard features, built several dashboards live, and then opened the floor for an extended community Q&A.
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ControlUp Dashboards
Troubleshooting Index Issue in ControlUp Academy
ControlUp Academy - a training platform with free self-training and instructor-led content, where certifications from ControlUp can be obtained. There are no recent changes to Dashboards, and an index issue is discussed. Steps to fix the issue are provided. The PowerShell script was updated. The index is split into multiple indexes over time and it displays the first payload's column type.
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Using ControlUp to Search for Not Installed Apps
A user asked about showing devices without specific software installed and was informed that this cannot be done with a NOT statement in the Installed Applications data index. Instead, a workflow and data comparison must be used. It was also suggested to try using the CU AI tool, which is based on ElasticSearch. Another user asked about needing a CU One license for MCP server, and was informed that it is not necessary to use the free version of Claude desktop. The process for connecting the server and using it to search for not installed apps was also briefly explained. Relevant links were provided for documentation and a tutorial video.
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Getting a Unique Count of Entries in ControlUp’s Grid Layout
A user asked about using the Grid layout to deduplicate entries in a custom index, and specified that the end goal was to see unique computer names and their total count. Another user suggested using a Table Widget and selecting Device ID as the field, with an aggregation of Total and grouping by Device Name. The user was able to achieve their desired result, but brought up the limit of 50 unique entries and questioned its necessity. It was clarified that this limitation is due to technical restrictions, but it may be expanded in the future.
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How to View Device and Experience Scores in ControlUp Dashboard
Some employees were discussing the combination of Device Score and Experience Score in a consolidated view or score. @member asked if there was any built-in reports or dashboards to view this combination, and @member answered that it exists within the DEX Score Trending Dashboard from the Dashboard Gallery. However, there was some confusion as to whether this data is based on the Device Score or the Experience Score. It was clarified that the metric used is the Experience Score, and the breakdown of this score can be found in the Employee module. The team discussed different ways to view and analyze this information, and it was suggested that a call be set up for a deeper dive into the dashboards. The conversation also referenced ControlUp URLs such as https://support.controlup.com/docs/device-score and https://support.controlup.com/docs/experience-scores.
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Overcoming Limitations with Grid Panels in Dashboard Building: A ControlUp Discussion
The team discusses limitations with grid panels in building a dashboard from GPO logon capture data. Suggestions to overcome limitations include using tables instead of grids, setting the index to overwrite, using group by in a table, and switching to advanced raw builder. An example code for adding multiple metrics in the raw builder is also shared. A feature request for adding group by option in grids is submitted.
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ControlUp Releases New Live RMM Feature with Temperature Graph
A new live RMM feature has been released by ControlUp, which includes a three second interval temperature graph. This feature is separate from the default historical view, but a custom dashboard can be used to display the information. Updates to the historical view may be released in the future.
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Troubleshooting ControlUp Data and Scripts
A user asked about why there wasn't any data showing. Another user explained that there was a prerequisite for it to populate, and guided them to find and enable the necessary script in the Script Library. They also mentioned adding a pop-up to dashboards to make prerequisites clearer. Script locations were shared as well.
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Widget Wednesday #18: New Filter UI and Unified Filtering Experience
Widget Wednesday #18 introduces a redesigned filter UI in ControlUp Dashboards with expanded filtering options, unified variables and filters, and improved usability for faster, more flexible data analysis.
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Utilizing Triggers in ControlUp: A Guide to Reporting and Tracking Trends
A user asked for help in creating a report to track trends and confirm impact of their work on reducing "Black Hole Machines" alerts, and wondered which Source to use in order to add a widget. Another user mentioned that Events are stored platform-wide and can be accessed through the Events section, but may need to be exposed via API.
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Read the entire article here...