A user asked about an error while running a site load scout from a custom location. Others commented that an enhancement to the error messaging may have caused it, and it may be related to Selenium DevTools. The issue has been included in a case regarding hive instability. @member was needed to chime in.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Integrating CISCO DUO with ControlUp DEX – Looking for Advice
A user is seeking advice on integrating CISCO DUO as an SSO solution for ControlUp DEX. They are looking for someone with experience before potentially opening a ticket with the support team.
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Read the entire article here...
Understanding the “Disconnected Machines” Metric in ControlUp
A user asked for clarification on the "Disconnected Machines" metric in ControlUp, which refers to machines that were added to the configuration but are currently disconnected from the ControlUp agent. Another user shared that the legacy console is only used for configuration and special tasks, and suggested using the VDI real-time area to see which machines are disconnected.
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Read the entire article here...
How to Set Up Fail-safe Actions with ControlUp Triggers
Users discussed options to set up a trigger to run an action and if that action fails, run a different one. The ControlUp trigger packs include a trigger that alerts when machines go unregistered, followed by a script action to reboot the machine. Members suggested creating two triggers or using Invoke-cuaction to programmatically run actions and determine if a VM needs to be rebooted. The support document containing more information is available at https://support.controlup.com/docs/trigger-packs?highlight=triggers#citrix
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Troubleshooting ControlUp Agent Connectivity for Azure Machines
A user is having trouble with ControlUp agent connectivity for Azure machines. The recommended method for this is agent outbound, and ports 40705 and 40706 are required for this. When Windows Defender is turned off, the agent connects only. More information can be found at https://support.controlup.com/v1/docs/agent-outbound-communication.
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Read the entire article here...
Understanding Retention Period in ControlUp Location History Report
A user is looking for information on the retention period for location data in the ControlUp Location History report. It is confirmed that data is only guaranteed for 28 days, but may be retained longer if the cleanup threshold has not been exceeded. The number of devices deployed may influence the retention period.
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Read the entire article here...
Setting Up a Trigger for Identifying Unused VMs in ControlUp Focus Discussion.
Several users discussed how to set up a trigger for identifying unused VMs older than 45 days, specifically in relation to the ControlUp environment. Suggestions were given about using the built-in Session Activity report or APIs to identify machines with no recent logins. Some users mentioned testing and recoding scripts for different hypervisors. One user also brought up the issue that not all VMs have a Horizon agent.
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Important Notes for Setting Up ControlUp
A user shares a reminder for those setting up ControlUp - be aware that security policies may require manual deployment of browser add-ins. Relevant information and links can be found at https://support.controlup.com/docs/deploy-controlup-for-apps.
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Read the entire article here...
Filtering the Session Activity Report for Remote VDI Users.
A user was trying to filter the Activity Report to show only remote VDI users. They were investigating the OU workaround to get the desired data, and questioned how ControlUp determines which OU to show. It was explained that the user would be in a single OU, which is usually determined by a registry key or AD query. However, ControlUp does not query AD by default to minimize congestion. There was a suggestion to go back to the drawing board.
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Understanding System Processes in ControlUp Graphs
The question was asked if system processes are included in the upgraded graphs and which metric they are a part of. Answer: they are included in all Machine CPU graphs as it is the overall machine CPU usage.
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Read the entire article here...