A user asked for advice on deploying the ControlUp agent to a MacOS device using Workspace ONE UEM. Another user offered to check with the macOS agent development team for insights and asked for screenshots as well. The first user also clarified that they are looking for a correct plist file and suggested that scripting may not be needed. The conversation ended with the second user requesting to keep the screenshots. No resolution was provided yet.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
ControlUp for CVE Remediation in Large Organizations
A user inquired about using ControlUp for remediating CVEs in their organization with 40k+ devices. They were looking for a proposal template to use and announced their plan to target the most vulnerable devices first in batches. Another user shared that they have been patching their devices on a monthly basis and asked about others' patching schedules. A response mentioned that they encountered some issues related to scheduling but they have since been fixed and the product has been stable for months. The user then thanked them for the feedback.
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Read the entire article here...
Configuring Risk Levels in ControlUp Secure DX/Apps
A user asked if it is possible to define the risk levels themselves under Secure DX/Apps. Another user responded that currently risk scores are not configurable and are based on factors such as CVE scores and number of affected devices. This means that they are unable to change the risk levels at this time.
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Read the entire article here...
Setting Up Alerts for SQL Always On Availability Group Failovers
A user asked for help with setting up an alert for a customer's SQL Always On Availability Group. Suggestions were made to use a PowerShell script or a scheduled trigger using the Edge DX agent. It was eventually resolved with the use of a PowerShell script that runs every 5 minutes and checks event logs for specific event IDs. No incidents are generated due to the potential scale of scheduled triggers.
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Read the entire article here...
Implementation of ControlUp monitoring for specific failed events
A user is looking to use CU to monitor their CA server for specific failed events, and wants to know if the trigger will work for each event. The trigger will only work for Warning or Error events, and one way to test it is by using a PowerShell script to generate a similar event on a machine with the CU agent installed. The script to create a test event is also provided. The event source must be created first if it does not already exist.
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Read the entire article here...
Using ControlUp for Application Inventory: Options and Suggestions
A discussion among ControlUp users touched on the use of CU for application inventory purposes. Some suggested exporting the data and generating reports with PowerBI, while others mentioned an option to request CU to build out new canned reports/API calls within DEX reports for VDI and Edge use cases. One member also mentioned plans to improve application usage reporting in the roadmap. Integration of more inventory related reports was also suggested.
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Read the entire article here...
Updates on ControlUp Community Preset & Dashboards Feature Request
A user asked for updates on the Community Preset & Dashboards feature request, with another customer requesting it during a demo. @member and the newly formed CIG (ControlUp Innovation Guild) are working on custom dashboards. Additionally, the user asked for suggestions for widgets on a dashboard.
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Read the entire article here...
Simplifying Script Management in ControlUp
A user asked if there was a way to update or install all scripts at once, as well as if there was a way to filter or search for specific scripts. Other users discussed the drawbacks of having a menu with hundreds of options and suggested using the search function instead.
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Read the entire article here...
BSOD Events in ControlUp and How to Investigate Them
A user asked about BSOD events in ControlUp and shared that they have around 700 devices and 3-5 BSOD events per day. Another user suggested using the BSOD analysis script from the library to get more detailed information. After looking into the reported BSOD event, it was unclear if it was an actual BSOD or just a minidump. The user wanted this issue resolved and was willing to provide any necessary information. The power events tab in ControlUp can be checked to see if a machine rebooted during a reported BSOD event. The user was unsure if the machine had automatically rebooted when the user was not at their device.
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Read the entire article here...
Troubleshooting a Trigger in ControlUp for Unregistered Citrix VDA Machines
A user needed help with a trigger that should detect an unregistered Citrix VDA and trigger an OS reboot. They were wondering if the trigger needed to be tagged against the folder with the delivery controllers. Another user suggested trying switch from "uptime" to "triggerable uptime". This solved the issue, and the second user also explained the difference between "uptime" and "triggerable uptime" metrics. The user who originally asked the question also wanted to know how ControlUp checks for CVAD registration, as they were experiencing some false positives. The conversation ended with the user stating their issue with automatically resolving alerts when ControlUp detects that the machine is back to normal.
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Read the entire article here...