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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.


Filtering the Session Activity Report for Remote VDI Users.

Posted on June 18, 2025

A user was trying to filter the Activity Report to show only remote VDI users. They were investigating the OU workaround to get the desired data, and questioned how ControlUp determines which OU to show. It was explained that the user would be in a single OU, which is usually determined by a registry key or AD query. However, ControlUp does not query AD by default to minimize congestion. There was a suggestion to go back to the drawing board.

Read the entire article here...


How to Create Custom Dashboards for Application Performance in ControlUp

Posted on June 17, 2025

A user asked about creating custom dashboards in ControlUp specifically for monitoring the performance of applications such as Office and Outlook. The Support Team suggested utilizing big screen dashboards for this purpose. More information on big screen dashboards can be found at https://support.controlup.com/v1/docs/big-screen-dashboard

Read the entire article here...


Targeting Sessions in ControlUp’s Analyze Logon Latency Script

Posted on June 13, 2025

A user asked about the Analyze Logon Duration script and how to target it to specific sessions. Another user suggested using a built-in trigger that runs after a login duration of 75 seconds and can also send an email output. The trigger name is "Analyze Logon Duration 75 Seconds" and is disabled by default.

Read the entire article here...


Troubleshooting Error Message on ControlUp Storefront Health Checker Script

Posted on June 13, 2025

A user asked for help with an error message while running a script on the ControlUp storefront health checker. An error message was provided and suggestions were made to try restarting the Monitor Cluster. A follow-up comment confirms this solution was successful.

Read the entire article here...


Upcoming Features from ControlUp – What to Expect!

Posted on June 13, 2025

The team discussed the availability of the Big Screen Dashboard in Power BI, with the answer being no but with a bit of possibility. The Dashboard is designed specifically for real-time use, which Power BI is not suited for. However, a blog post will be published next week on how to translate a Grafana widget to Power BI, allowing for similar insights. The team is also working on a ControlUp Innovation Guild space within the product for easy access to dashboards.

Read the entire article here...


Relationship Between ControlUp and DEX Portal Audit Logs

Posted on June 13, 2025

A team member asked about the relationship between ControlUp and DEX portal audit logs. Another team member confirmed that the audit logs in ControlUp do not catch the same logs as those seen in the DEX portal. The user was directed to the VDI tab in ControlUp to access VDI-specific audit logs.

Read the entire article here...


Implementing PS Scripts and Setting Up Monitoring Parameters with ControlUp

Posted on June 12, 2025

A member of the ControlUp team asked for guidance on implementing PS scripts and creating monitoring parameters. Other members suggested resources such as the CU4D scripting guide and the CU4VDI automated actions user guide. Additionally, there are videos available on the ControlUp Academy on this topic. A link was provided for booking a one-on-one session for further assistance.

Read the entire article here...


Creating a Citrix Workspace App Versions Report in ControlUp

Posted on June 12, 2025

A user asked how to create a dashboard or report showing Citrix Workspace App versions for end users and possibly trigger notifications for upgrades. @member suggested using the Session Activity report and adding the "Initial Citrix Receiver Version" column to see the client versions used in historical sessions. Other columns can help identify the endpoints with the app installed. A trigger can be used to detect versions and send notifications, and @member or a team member may have more instructions.

Read the entire article here...


Use Cases and Details in ControlUp

Posted on June 12, 2025

A team member requested assistance on obtaining details for different use cases in ControlUp, mentioning needs for non-standard AV analysis, software metering, startup apps analysis, green IT solutions, SCCM client remediation, and patching remediation. A list of available options from ControlUp were provided.

Read the entire article here...


ControlUp API Data Access: How to Correlate Device Information with User Activity

Posted on June 12, 2025

A member of ControlUp suggested using "controlup-for-desktops" and "DEX APIs" for certain questions. A user was looking to access data such as user login and logout events, locked and unlocked status, and IP addresses through the API. It was suggested to use the "get-data-index" endpoint to obtain this data. To correlate with user profiles, the device name or ID can be used.

Read the entire article here...


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