A user was having trouble with a trigger set up to identify a process that has been running too long, resulting in either false positives or no action taken. Suggestions were made to set up a scheduled trigger with invoke-cuquery and possibly use invoke-cuaction with Remote PowerShell for the killing of the process. A suggestion was also made to open a support ticket. Another user also highlighted the filter on Start Time in the GUI as not being useful for the things they needed it for.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to Set an Alert for Specific Account Login on a Certain Machine?
A user was looking for an alert to fire when a specific account logs in to a specific machine. The suggestion was to use a User Logged In trigger with a quick filter, and they figured out in the end that the issue was with the domain\username not just username.
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Read the entire article here...
What Differentiates ‘Machines’ from ‘CVAD Machines’ in ControlUp?
A user asked the difference between "machines" and "CVAD machines" and the response was that the former includes both machines received from CVAD (including brokers/DDCs and VDAs) and data from hypervisor, EUC site, and the agent, while the latter just includes machines from CVAD.
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Read the entire article here...
Can I Use a Wildcard for the Citrix Virtual Channel Allow List in ControlUp Agent?
The user asked if wildcard can be used for Citrix Virtual Channel Allow List. It was confirmed that wildcards are supported from VDA 2206, and they can be read about in the Citrix documentation article and ControlUp support article. The hashtag (#) is not a wildcard character and the version number has to be entered.
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Read the entire article here...
How Can I Create an Alert in Solve ControlUp for Users When OneDrive.exe Isn’t Running?
I am using Solve ControlUp website and wanted to reach out too see if you guys could guide me in the right direction on creating an Alert for my users.
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Read the entire article here...
Do ControlUp Monitor’s Activity Files Auto-Delete, or Should We Manually Clear Them for Space?
Hi guys happy Monday, sometimes we are running out of space in CU monitors C drive due Activity files growing so I was wondering if anybody knows if act...
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Read the entire article here...
What Condition Should I Use to Set Up an Alert in Solve for Edge DX When a Ping is Missed?
To set up an alert in Solve for Edge DX when a ping is missed. What condition would I use?
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Read the entire article here...
What’s the upgrade procedure for ControlUp Remote DX?
A user asked about RemoteDX upgrade procedure - it is recommended to update the plugin with SCCM if there is a newer version. The endpoints are mainly Windows 10, but for Igel devices, RemoteDX can be used. Title: RemoteDX Upgrade Procedure?
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Read the entire article here...
Should the ‘Upgrade Existing DB’ Option be Used During the ControlUp Upgrade?
A user asked whether the 'Upgrade Existing DB' option in the COP installation wizard should be used during the upgrade. It is only necessary to use this option if the existing database is empty, otherwise the installer will detect the existing database and upgrade the schema to match 8.7 during the time of upgrade.
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Read the entire article here...
Why don’t see a disconnected idle session in User Sessions (Citrix) but I do in User Sessions (Agent) ?
A user was confused about why a disconnected idle session appeared in the User Sessions (Agent) but not in the User Sessions (Citrix) under the EUC environment in ControlUp’s Remote Terminal console. The User Sessions (Agent) option is located under the Delivery Group whereas the User Sessions (Citrix) is found under the User. It was suggested that it could be because the session was failing to log off completely or there were not many processes for that user.
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Read the entire article here...