The user had a question about not being able to view data for a device/user on the UC&C Dashboards for Teams. The dashboard takes data from 2 sources - the Teams API and an agent for real-time insights. Microsoft Graph API is the data for the Teams management dashboards and agent data is linked by participant/session ID. If the data is missing, delayed, or timestamped incorrectly, it's a Microsoft issue. Screenshots were provided for clarification.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting DB Configuration with ControlUp
A user was having trouble with their DB configuration as it was hosted in a cluster. The error message indicated that this was due to the database being involved in a database mirroring session or an availability group, and that they were using version 8.6.0.192. The suggested solution was to set the DB to Full Recovery, and to disable the DAG for that DB during install and then re-enable it afterwards.
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Read the entire article here...
Script to Schedule a Server Reboot via Right-Click in ControlUp
A user asked for a way to right click and schedule a server reboot for when their cache drive alerts are full; ControlUp has a script for this, which can be found at https://www.controlup.com/script-library-posts/schedule-reboot/ as well as other scripts on https://www.controlup.com/scripts/. The user acknowledged that the script could have been easily found by searching and thanked the other user.
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Read the entire article here...
Creating Scripts to Start or Stop Windows Services
A user asked about creating scripts to start or stop Windows Services. It wasn't working in SolVe and the user wanted to see if any examples can be shared. It was suggested to add an event log and see why it's failing in the ControlUp Monitor. A reference link (https://www.controlup.com/script-library-posts/start-stopped-services/) was provided.
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Read the entire article here...
Where to Find the Initial Branch Setting in ControlUp?
A user needed help understanding where to find the "Initial Branch" setting in their activity report in ControlUp. It was recommended to configure the branch mapping via the ControlUp console settings page, as ControlUp looks at the initial Client IP of the user session to map the correct branch. It was discovered that the "Initial Branch" was set by a previous colleague's test record. The settings page can be found at https://support.controlup.com/docs/branch-mapping.
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Read the entire article here...
Configuring ControlUp in Multi-Forest AD with Selective Authentication Two-Way Trust
A user wanted guidance on ControlUp in multi-forest AD with selective authentication two-way trust. The license is tied to the AD domain, as long as DNS resolution is available from the monitors and console, the AD forests don't matter. As the accounts will be migrated in phases, a trust needs to be set up in ControlUp. Further, the account team needs to be contacted to iron out any licensing issues. Documentation on setting up multi-domain environment can be found at https://support.controlup.com/docs/setting-up-a-multi-domain-environment.
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Read the entire article here...
How to Manage IOP Data Disk at Capacity in ControlUp
The user's local IOP data disk was nearly full, so they asked for advice. It was suggested to change the default settings for Splunk indexes to reduce the current size, with care as this will affect the time they can go back for specific metrics. The user also asked about the ActivityFiles folder, which will fill up until there is less than 10% free and then start purging old files. The user then mentioned they were planning to upgrade to IOP 8.7, which has a Data Retention Policy.
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Read the entire article here...
Can Controlup call an executable or script on Mac?
A user asked if they can use Controlup to call and run an executable or script on a Mac. The product manager said they will open a support ticket and share their ideas with the Product Manager for Edge DX. The team suggested a workaround of using Bash as the script language but starting Script with #!/usr/bin/env swift.
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Read the entire article here...
How to Remove the BDM Partition from ControlUp Stress Level
A user asked how to remove the BDM partition from the min free-space drive calculation in ControlUp for Citrix PVS workers. The suggested solution was to add the drive letter to the 'Drives' value in the ExclusionRules on the endpoint before sealing the image. Neither the colon nor the backslash needs to be included.
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Read the entire article here...
Error “You are not authorized to log into ControlUp Contact your ControlUp admin” in Muti-Tennant ControlUp deployment
A user was receiving an error when trying to launch ControlUp Multi-Tenant for the management tenant in the tenant domain. It was suggested that whoever set up that tenant organization did not give the user's account the necessary access to open the console. The user then revealed they used the console with a different organization before and got it working.
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Read the entire article here...