The user asked what was used to determine missing patches - it was clarified that it is Windows Update that is used to identify the missing patches on the machine.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Creating an Alert for OneDrive.exe in Windows 10 Desktops
A user asked for help creating an alert for OneDrive.exe stopping in Windows 10 Desktops. The user shared and example and as it was configured, OneDrive would have to stop 5 times in 10 minutes for the trigger to fire. The user appreciated the help.
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Read the entire article here...
Can Two ControlUp Deployments be Run on One Machine?
A user asked if two different ControlUp Deployments could be run on one machine. It is not possible, but when upgrading, the console, monitor, and agents can be updated separately. For a migration from an on-prem to a cloud environment, a registry key needs to be deleted. The Auth key and Organization key need to be cleared and set again. Alternatively, it is possible to keep the same org and change the mode to cloud.
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Read the entire article here...
Troubleshooting ControlUp Script Show Horizon View Usage
A user asked about the ControlUp script https://www.controlup.com/script-library-posts/show-horizon-view-usage/. An error occurred due to a missing module ("VMware.VimAutomation.HorizonView") which can be resolved by installing it with a 'Install-Module' command using the '-Scope AllUsers' parameter. The need for the scope was explained, and additional tips were provided regarding Automated Actions and where the script should run. An update to the script will be available in the July release.
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Read the entire article here...
Is PVS device write cache free disk space” still not available to use as a stress indicator in ControlUp
A user inquired if "PVS device write cache free disk space" was available as a stress indicator - it was not, though the Trigger Pack offered a different trigger. The user was looking for overall machine stress, but the individual value didn't roll up to the total. Min Free Space Drive could be used instead for the time being, as a bug has been raised about the missing stress indicator.
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Read the entire article here...
Best Practices for Upgrading ControlUp on a New VM
Users discussed best practices for upgrading ControlUp by moving it to a new VM; this includes backing up the Console machine's appdata folder and republishing the configuration, as well as reusing the existing database. It was suggested that the platform's consoles and monitors should logon to the new name and IP, while the agent auth key should be migrated using PowerShell commands. Uninstalling the monitors and data collectors was suggested because of the name change.
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Read the entire article here...
How to Set Roles for On-Prem Monitors in ControlUp?
A user asked about how to set roles for On-Prem monitors, such as ActiveCoordinator, ViewNode, and AssocIndex. Changing the template is all that is necessary to update the roles. To define a "Master management monitor," the template MANAGEMENT should be used. The user provided an example of difference between the Monitoring and AssocIndex roles.
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Read the entire article here...
How to Set / Override the Controlup Edge DX Location Manually
A user asked about manually setting the Controlup EdgeX location. It is possible to override the location using the IP address and a script is provided to check the IP address against known subnets and their corresponding locations. Locations must be set on the tenant side and must be in valid JSON with the property "LocationsByIpRange". ControlUp does not offer specific documentation for this feature. The script and full JSON example are included in the discussion.
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Read the entire article here...
Looking for tips on troubleshooting Protocol latency issues?
This discussion provided tips on troubleshooting Protocol latency issues, with a focus on VMware. Suggestions included eliminating different factors such as resource contention, latency on server/datacenter-side, and client-side bandwidth issues. An example was given of a session with very poor user experience (caused by a data center issue), illustrating how this type of issue can be identified by looking at other sessions' bandwidth limit.
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Read the entire article here...
Troubleshooting Remote DX Activity on Dell Wyse Thin Client with ThinOS
A user installed ControlUp package on a Dell Wyse Thin Client with ThinOS 2211, but they are not seeing any Remote DX activity. Suggestions from ControlUp were to check with specific items found at https://support.controlup.com/docs/remote-dx-known-issues. After rebooting the Thin Client, Landon suggested something needed to go into the module.ini of the Citrix client on the endpoint.
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Read the entire article here...