The user was trying to run the “Send message to Horizon user” from the community script using a trigger but received an UAC error. Solutions such as disabling UAC from the Control Panel and making sure the Horizon pod was in the same ControlUp site as the agent machines were suggested. Additionally, the user had to generate Horizon creds on each Monitor server individually. The issue was eventually resolved.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How can one access the ControlUp scripts database from an on-premise console without Internet access?
A user asked how to access the ControlUp scripts database from their on-premise consoles without Internet access. Suggestions included downloading the entire scripts database to the server or importing individual SBAs, with instructions and links to resources. Thanks to quick answers, the user is now ready to update the SBA and AAVE in their on-premise environment (https://support.controlup.com/docs/how-to-update-sba-and-aa-ve-in-an-on-premise-environment).
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Read the entire article here...
Inviting Users to Scoutbees with Limited Permission
A user asked why they can't invite a user in Scoutbees and give them only access to Scoutbees. Though integrated with Solve, Scoutbees can't directly invite users, but when the user migrates to DEX, they will be able to separate the different platforms/products. The user has asked Support to create another viewer user with only Scoutbees access.
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Read the entire article here...
Why are mouse clicks within RDP sessions in ControlUp 8.8 passed through to background apps?
Users have reported an issue when using RDP/ControlUpconsole.exe, where clicking within an RDP session causes random background apps to pop to the foreground. It was suggested this was a known issue unrelated to ControlUp/RDM/Citrix, linked to the RDP stack, and ControlUp are unable to do anything about it. A workaround is to open the RDP session in a new window. ControlUp are also working on a modern Remote Control solution, but this will only be available with the Solve product, which the user doesn't have access to for another 3 years.
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Read the entire article here...
Variations in Logons/Logoffs with Data from Three Columns?
The user asked if data the same from three columns, as all data points from the computer tends to be captured in 5 minute aggregation. It was suggested that with a 24 hour report window, the machines may have some variation with logons/logoffs, especially considering an average user of 7 at one time on the 130 servers in the folder. The user was left unsure about this.
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Read the entire article here...
How to Send Messages Based on FSLogix Triggers
A user wanted to send a message to the user whose disk had low profile space using an FSLogix trigger, but the script action for this couldn't be used. Oliver suggested creating a trigger for disk space and then using a script follow-up action to find the user GUID/key, followed by a send message action. He also suggested using Powershell to get the session ID of the user and using the MSG.exe native functionality to send a message to a specific session, if multiple users were using the same machine. Dennis suggested adding a filter for FSLogix Disk Type to the Trigger filter editor, and Nicholas linked a script that is helpful for single session setup. The roadmap also includes FSLogix disks per user.
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Read the entire article here...
How to Prompt Users to Reboot with ControlUp Script Actions
In order to have a script take action on a workstation and prompt the active user to reboot, various options were discussed, such as Toast Framework, Msg.exe, and Executables available in Edge DX. Edge DX has a local Executable to send customizable messages without the need of API, which can be used for the task. More information about Edge DX and Invoke-CUAction can be found in the ControlUp Support website (https://support.controlup.com/docs/invoke-cuaction).
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Read the entire article here...
Error “Communication problem. Please try agai n in a few minutes” when new user’s sign into ControlUp Insights
New users were experiencing an error when logging in to the SaaS URL's, and it was observed through the discussion that they would need to open the console first. It was suggested that for Solve users, they can be created without touching the console with the help of PowerShell cmdlets, CSV import, and SAML. The option is not yet available for Insights.
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Read the entire article here...
Why is ControlUp ignoring an impending Netscaler SSL certificate expiration linked to an lbvserver?
A user asked why their expiry alert was not alerting for a NetScaler SSL cert. The solution was that the expiry monitor was not enabled. A recommendation was made to look at ControlUp Trigger Packs, which can be found at https://support.controlup.com/docs/trigger-packs?highlight=trigger.
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Read the entire article here...
Can the ControlUp Solve web console connect to a machine with a pre-installed agent, or is the legacy console necessary?
A user asked if the Solve web console will allow users to add new machines with an already-installed ControlUp agent, which would replace the current "Add Computers" configuration step. It was mentioned that a new version of ControlUp will have changes to the agent deployment process that will make this step less relevant. As an alternative, the support page https://support.controlup.com/docs/euc-synchronization-with-universal-sync-script provides a PowerShell script to sync Virtual Machines, though this is subject to customers' security concerns.
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Read the entire article here...