A user asked if they can use ControlUp to monitor RDSH sessions and reboot sessions or Thin Client devices if necessary. Kursten suggested to add the RDSH hosts to the console and set up a trigger with a filter for the logoff script action, and said Thin Client devices could be done via Edge DX. They pointed to the ControlUp Academy for recommended training and to a Use Case for instructions on creating a trigger. Kursten also suggested looking into IGEL ThinClients, which have a post session command to "reboot". The Academy link can be found at https://cuacademy.controlup.com/.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Potential User Authentication Issue on Profile Server
A user asked if an issue may affect user authentication for their profile server, and it was confirmed that they will not be able to authenticate and access their profile.
Read the entire article here...
Read the entire article here...
Creating Toast Notifications With ControlUp Edge DX Scripts
A user asked about creating Toast Notifications with ControlUp's script for Edge DX. After getting an error in the script, they asked for help and received two examples from @member. It was also mentioned that BurntToast, a PowerShell module, could be installed and used with Edge scripts.
Read the entire article here...
Read the entire article here...
How to onboard a Device with ControlUp’s Edge DX
A user was having trouble finding the agent download section on the ControlUp console. It was suggested to either go to the organisation's download section or devices which has a settings button for Edge DX. The user thanked the team for the advice and also gave some feedback on improving the menu button for better visibility. ControlUp have acknowledged the feedback and will look into it.
Read the entire article here...
Read the entire article here...
What is the Changelog for ContrlolUp Edge DX Agent?
A user asked if there was a changelog available for the EdgeDX Agent, which can be found here: https://www.controlup.com/controlup-release-notes/.
Read the entire article here...
Read the entire article here...
Sivan’s “Did You Know”: Security Policy Planning Template Featured in ‘Did You Know’
This week's "Did You Know" featured the Security Policy - an article with a Security Policy Planning Template. The template can be used to create a policy that works best for users. The article can be found in the Security Policy for Users and Permissions - Best Practices.
Read the entire article here...
Read the entire article here...
Adding Computers from Different AD Forests with ControlUp Monitor
A user asked how to add a computer in a different AD forest using the ControlUp Monitor. The EUC-Sync script, which can add machines is available, but the DNS records must be recognized. Additionally, the AD Connection needs to be configured in ControlUp Monitor settings in the Domain Identities section, which is not tied to the user logged in to the console.
Read the entire article here...
Read the entire article here...
Troubleshooting a Telephony Issue With ControlUp Data
A user asked if it is possible to get granular data from ControlUp to troubleshoot an issue with calls dropping on a telephony system. It was suggested that an alert or script be set up to gather data, however the customer preferred to use Citrix ADM. ControlUp already gives extra details for the Protocol Latency metric such as Min, Max and Avg over a 5-minute interval and users were asked if this was helpful for the issue. The question was left open-ended to determine if more granular data could be made available in the future.
Read the entire article here...
Read the entire article here...
Connecting to a SOP Server with Error Message Resolved in ControlUp
A user was trying to connect to a SOP server but was receiving an error message. Permissions were enabled for ControlUp admins, but the user was not able to resolve the problem. Solutions proposed included recreating the JWT and deploying a new appliance, and the latter worked. A detailed explanation on generating a new JWT could be found in the Support documentation.
Read the entire article here...
Read the entire article here...
Investigating Discrepancy Between Blue Screens on Dashboard and Reports
A user reported discrepancies between blue screens shown on Dashboard and Reports which may be related to agents prior to 2.12.8. It was confirmed the machines have 2.12.8 installed and there were no filters set in the Dashboard. A fix to ensure accurate reporting for older agents is going in this weekend to address this issue.
Read the entire article here...
Read the entire article here...