After investigating an issue with automation, it was discovered that the issue was resolved by the YoDeck Support team within the "application" Framework. A script was provided to assist with a button click code in the automation process. A screenshot was requested for comparison after the auto-fill process is completed. A script was also provided for inputting credentials into the fields. The button is clicked after the input. The issue was resolved by YoDeck Support within the "application" Framework.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Importing Tagged Data from ControlUp with API and Workflows
A user is trying to export historical data from ControlUp, but is facing issues with their complex Active Directory structure and use of tags. They ask for suggestions on an easier or better way. Another user suggests using the API with device queries to filter the data, and provides an explanation with practical examples. They also mention that this can be utilized in Workflows with the Get Custom Data node. It is also mentioned that the user's desired result is possible.
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Read the entire article here...
ControlUp Synthetic Monitoring Workflows and Workarounds
A user named Alexander asked Nathan about a known limitation with ControlUp Synthetic Monitoring - specifically, that the server_name is often empty for NetScaler Gateway scouts. Nathan recommended a few different workarounds for auto-restart and suggested adding more fields to the webhook payload for debugging. The suggested workflow was to use resource and query ControlUp Real-Time DX / CVAD for machines or sessions matching the published resource.
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Read the entire article here...
Understanding Pausing Limits in ControlUp Workflows
A user asked about limits for pausing in workflows and how to disable alerts for maintenance windows. The topic was mentioned to two members. It was suggested that workflows have a maximum runtime of 2 hours and pauses may not be exempted from this duration.
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Read the entire article here...
Querying Dell Docking Station Models and Populating an Index in ControlUp
A user asked if there was a way to query connected Dell docking station models and add them to an index. Another user suggested using a PowerShell script and adding a custom action to populate the index with the information. Three different scripts were also provided for potential use.
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Read the entire article here...
Troubleshooting a Crash with ControlUp: Where Are the WER Files?
A user asked for help with a crash and discussed using an AI to fix it. Another user suggested using a different LLM software, but the WER files were not available on the devices. Without the files, it will be difficult to find a solution. It was recommended to investigate the reason for the missing WER files.
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Read the entire article here...
Real-Time Output for PowerShell Script Actions
A user asked if it was possible to see live output when running a PowerShell script as a script action. Another user suggested using a function to achieve this, while clarifying that ControlUp Script Actions do not stream output in real time. The first user mentioned seeing live output in other scripts and questioned if it was because they were forcing the output. It was confirmed by another user that this is not the case.
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Read the entire article here...
Troubleshooting Script Actions in ControlUp Realtime and Web Consoles
A user asked how long it takes for a script action to be available in the Web Console after creating it in the Realtime Console, and another user responded that it usually takes a few seconds. If the issue persists, instructions were given for a potential solution and to contact support. The process of updating and running the new version of a script on the Web Console was also discussed. The user found that the new version was not immediately populated, but refreshing the web console and using the Save Configuration feature may help in this process. Support can be contacted at support@controlup.com if necessary.
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Read the entire article here...
Troubleshooting a Workflow Scheduling Issue in ControlUp.
Some users reported a workflow issue where a scheduled workflow still appeared as manual, even after changing it to scheduled. Another user suggested that selecting an interval and offset time may solve this issue. The post includes screenshots showcasing the problem and solution, and a user confirms that the issue has been resolved. The team has been alerted to this issue.
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Read the entire article here...
Remediation of VDIs with ControlUp for Compliance
A user asked about using CU4C to remediate vulnerabilities on VDIs. It was suggested that both the CU4C and VDI Agents must be installed based on documentation, but this may change when ControlUp Agent ONE is released.
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Read the entire article here...