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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

Simplifying RBAC and the Real Time Console

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A user had a question about RBAC and the RT console. They shared their current process - creating folders for each customer server, disabling inheritance, and denying access for all groups except the desired ones. This can be time-consuming and needs to be repeated every time a new group or folder is added. There are plans to simplify this through API's in the future.

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Resources for Becoming a ControlUp Expert

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A user is looking for resources and education/certification to become a subject matter expert on ControlUp for their organization. It was suggested that the ControlUp Academy is a good place to start, along with additional resources such as paths, videos, and hands-on assistance. The ControlUp Academy can be found at https://cuacademy.controlup.com/. There is also the option to book a meeting for hands-on assistance.

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DEX Script Output in ControlUp

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A user started a POC for CU for Desktops and asked if there is a place for DEX to store script output in order to troubleshoot errors. Another user advised using SIP EVENT BEGINS/ENDS to capture the output and noted that enhancements are planned. They also mentioned that script failures are logged in the system events. The specific support page URL is provided.

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Switching Organizations and Upgrading in ControlUp

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A user asked about switching organizations on ControlUp for migrated VMs and received advice from others. One user suggested contacting support for potential tricks and another shared a solution using the registry. The user also mentioned a way to upgrade via the console and issues with MSI installations. The registry keys mentioned are: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement = 1.

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Automating Firmware Updates in ControlUp

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A user inquired about automating firmware updates for hardware issues via ControlUp. Other users suggested writing a script for automation and mentioned the possibility of retrieving the current firmware version programmatically, although it may be vendor specific. No specific examples were mentioned.

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Automation for Updating Dock Firmware to Avoid Replacement

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The group discusses implementing automation for updating dock firmware in response to hardware issues, avoiding the need for device replacement. A step-by-step process is suggested, along with alternative methods such as hosting the necessary software in a cloud bucket for easy installation. This topic was initiated by a user in the group.

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Confusion regarding Scoutbees API documentation and availability on ControlUp website.

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A user reported that the honeycomb API doc link was not working and asked for confirmation on an alternate link. Another user shared using the Scoutbees APIs and asked about any additional work being done for them. The PM was also tagged in the discussion. It was clarified that the Scoutbees API documentation is available on https://api.controlup.io/ under the "Synthetic Monitoring APIs" section in the Table of Contents.

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Running long scripts in ControlUp and its behavior

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A user asked about the behavior of ControlUp when running long scripts. It was clarified that if the same script is rerun before the first one finishes, a separate process will be started and the scripts will run one after another. It was also mentioned that this process will soon be automated and trigger only runs daily if needed. This was done to prevent running the scripts manually too aggressively.

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