A user encountered an issue with script actions not firing as expected on a ControlUp Moniter. This led to a discussion on potential solutions and troubleshooting steps, including checking the script location and examining monitor logs. The user ultimately decided to look into the issue further when they have access to the customer environment. Troubleshooting steps and suggestions were provided by other members in the Slack discussion.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Enhancing Intune Integration at ControlUp
Shane mentioned some suggestions for additional CPC Intune Context items, such as provisioning policy, network method, region, scope, policies applied, user settings, and license type. This functionality is currently being developed and is expected to be available in H2-25. There may be a call with the community in April to gather more insight on what users want to see. One large enterprise also requested the ability to block login to DEX Console and only use enrich as an access method for strict location restrictions.
Read the entire article here...
Read the entire article here...
Troubleshooting Trigger for D:\ Drive Alert
A user asked for help with a trigger - they were trying to set an alert for when their D:\ drive goes below 500 GB, but the specified trigger was not working. Another user provided a solution and promised to post screenshots. The solution involved changing the File System Path to D:\*
Read the entire article here...
Read the entire article here...
Troubleshooting Process Start Triggers in ControlUp
A user had a strange issue setting up a process start trigger in ControlUp. After troubleshooting, it was discovered that the problem was related to Process Data Collection settings, which were resolved with the help of the ControlUp Support page.
Read the entire article here...
Read the entire article here...
Real-time Monitoring for Registry Changes on ControlUp VDAs
A user asked for a way to monitor a registry key or value on a VDA and trigger an action (script) to run if the value changes or is null. Another member suggested using ETW to track registry changes or creating a scheduled task that runs every X seconds to check the key with PowerShell. Real-time monitoring is desired in order to prevent necessary audit trails from being lost.
Read the entire article here...
Read the entire article here...
Troubleshooting the Latest Version of the Omnissa Horizon Agent with ControlUp
A user reported an issue with the latest version of Omnissa Horizon Agent, causing problems with fields not populating correctly and rebranded directories. The issue has not been resolved in the latest ControlUp beta, but support is available by opening a ticket.
Read the entire article here...
Read the entire article here...
Moving from Okta to Entra ID for SAML Authentication at ControlUp
The team at ControlUp is moving from Okta to Entra ID for SAML authentication and is seeking advice on any potential issues with the migration process. An individual suggests considering the use of the native Entra ID Groups feature rather than SSO Groups for a smoother transition. The SAML configuration for Entra ID can be found in the ControlUp documentation. An account representative named Michael Thompson may be contacted for assistance, and ControlUp's support team can also be reached for help.
Read the entire article here...
Read the entire article here...
The Best Trigger for Removing a File After Boot Up in ControlUp
Multiple ControlUp users discuss the best trigger to use for deleting a specific file shortly after a machine is booted. Suggestions include using a scheduled task or event ID based trigger. The file causing the issue is a OneDriveStandAloneUpdater.exe, which consumes a large amount of cache space when running. The preferred trigger is determined to be a scheduled task set to run a few minutes after machine startup.
Read the entire article here...
Read the entire article here...
Troubleshooting and Reinstalling Scoutbees Hive in ControlUp
A user was having trouble updating Scoutbees Hive and asked for advice on the best way to reinstall it while retaining scout data. Others suggested using maintenance mode to stop scouts and ensure no files are in use. Another user experienced some issues with their API key after reinstalling the program and opened a ticket to resolve it. The use of maintenance mode was confirmed as the safest method. ControlUp URLs mentioned include the Support Center and Control Panel.
Read the entire article here...
Read the entire article here...
Using ControlUp Scripts to Power On Virtual Machines
A question was asked about a specific script from the ControlUp Script Library that powers on a virtual machine. The user asked if the script could also run a custom script on the local VM, explaining that their base image requires a specific patch agent service to be enabled and started at power on and disabled at shutdown. Another member replied that the script only performs a poweron action through CUmonitor and uses the hypervisor connection already set up. No reference is included in this summary.
Read the entire article here...
Read the entire article here...