A user reports that the Storage tab is not showing reliably in the recently installed newer Desktop Agent for a large VDI pool with around 1000 non-persistent machines. They haven't seen any reports of this issue and suggest opening a support case for further investigation. Another user adds that kernel ETW messages may be used for this feature and advises the user to provide more details on how the data is collected for troubleshooting. The affected machines are single-session and a new image is being rolled out, so the user will check if the issue persists and create a case if needed.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting EUC Scout: Disappearing Screenshot Column
It was reported that the screenshot column in EUC scout disappeared, but then reappeared. A member is waiting for a private build to see if it resolves the issue. Meanwhile, they discovered that the column can be re-enabled in the settings.
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Read the entire article here...
How to Manage Device Location Map Access in ControlUp?
A user asked if it was possible to hide/show the device locations map on the 'overview' page using RBAC role, with potential privacy concerns. Another user suggested opening a UserVoice to manage the view with RBAC access, and a PM confirmed that the company plans to enable this capability for all customers soon.
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Read the entire article here...
Troubleshooting Permissions on ControlUp VDI DaaS Portal
A user noticed a change in the VDI DaaS portal and the VDI specific Audit Log. They were previously able to perform remote control actions, but now are met with a "permission denied" message. Further investigation reveals some quirky permission behavior and an incident was opened. It seems to be related to the recent change in the SAML provider. It was suggested to enable "manage web app" on org members to test, which fixed the issue. Further assistance from the identity team may be needed to fix the SAML configuration.
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Read the entire article here...
Troubleshooting Login Slowdowns: How ControlUp Can Help
A user asked for help with login slowdowns and received suggestions to use CU4VDI trigger to run the ALD script, deploy ControlUp Disk Monitor, and run API queries to gather data. The AI Assistant or Claude/Gemini/ChatGPT can be used to correlate the data and determine the root cause of the issue. The ControlUp PS team is also available for assistance.
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Read the entire article here...
Copying Custom Roles Between ControlUp Tenants Using REST API
A user asked for help with copying custom roles between tenants using the ControlUp REST API. Other members offered assistance and resources, such as the API endpoint for copying tenant data and offering to help troubleshoot any issues. It was noted that this feature is primarily for MSP-enabled tenants but can potentially be used for non-MSP organizations as well. One user shared their experience using this feature for customers. The original user thanked the community for their contributions. A ControlUp support team member mentioned that they are an MSP customer and will try using the copy edge tenant data API endpoint for this task. They also mentioned a workaround they found using the REST API menu.
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Read the entire article here...
Troubleshooting ControlUp Installation Issues for Hyper-V Servers
A user encountered an error while trying to install a new version of ControlUp. They were unable to manage Hyper-V servers and were advised to remove the machines from the old ControlUp organization. The necessary steps were provided along with a link for more information.
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Read the entire article here...
Troubleshooting VDI Details Not Showing Data
A user asked about data not showing up in VDI details even though they have followed the necessary steps, such as installing the Remote DX Agent and enabling the Remote DX Plugin. Another user suggests checking if the virtual channel is enabled, and the first user realizes that they had not enabled it initially. After enabling it, they are still not seeing any data but it is suggested to try a new session or open a support ticket. The relevant ControlUp documentation for enabling the virtual channel is provided. Possible solutions are discussed and the user is advised to open a ticket if the issue persists.
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Read the entire article here...
Troubleshooting VDI Access through ControlUp Portal
A user had trouble accessing VDI through the ControlUp portal and asked if others were experiencing the same issue. They were advised to open a support ticket and after receiving a link from the support team, the issue was solved. The link can be found at https://support.controlup.com/docs/configure-sso-with-entra-id?highlight=ControlUp%20for%20VDI%20%26%20DaaS
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Read the entire article here...
CUP and Unicon/Elux Agent Deployment
A user asked about the status of CUP's support for Unicon/Elux agent deployment and various members provided information. It was suggested to contact a CSM or open a support ticket for an official answer. It was also mentioned that the CU4VDI plugin for Citrix on eLux platform has been released, but there may be technical challenges for future deployment. A team member is evaluating it as a roadmap candidate but it will not be available in the next release.
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Read the entire article here...