A question was asked about the Device Health & Rightsizing Dashboard and whether its time frame could be manually reconfigured. The response was no, as the backend automatically calculates data for the past 30 days. It is possible to make a request for this feature in the future. It was also clarified that the dashboard is not populated with data from multiple tenants. The AI assistant provides important information, including the fact that the dashboard shows data as soon as devices become active and the 30-day window is used for scoring and to smooth out daily fluctuations. Users are encouraged to use the Confidence Level filter for accurate recommendations.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Update on Multiple Technician Remote Control Feature for CU4D
A user asked for an update on a previous question regarding multiple technicians remotely controlling a single device in CU4D, and if there is a feature request for it. Another member responded that they are currently working on it and aiming to release it by the end of the quarter. They also mentioned that it may be part of a design partner program and will require significant research and development efforts.
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Read the entire article here...
Event Severity Issues in ControlUp DEX Console
A user created triggers for "Black Hole Machines" and "Registration Failures" but noticed the event severity was only showing as Informational in the DEX Console. They asked for assistance in changing the severity and shared a screenshot. However, it was confirmed that the severity cannot be changed at this time but may be considered in the future. The user wanted to use this value for reporting dashboards and trends. Support was following up on the issue and confirmed that the severity cannot be changed and all triggers will still create an event, regardless of the register event action configured. The trigger was originally set up to send a webhook to Google Chat, but this was changed to a PowerShell script triggered through Script Action to create ServiceNow incidents in the future. There is no way to define the severity of the event at this time.
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How to Match Multiple Drives Using Regex?
A user asked for help in matching both C and D drives using regex but wasn't successful. Other users suggested using a collection group instead.
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Read the entire article here...
Troubleshooting ControlUp Agent Installation Errors for New Dev Environment Setup
A user encountered an error when setting up a new dev environment with the ControlUp agent. Another user suggested checking if the machine was already added to the console or if the agent was previously installed in another environment. It was advised to open a support ticket for faster assistance.
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Read the entire article here...
How to Change the ‘From’ Email Address in ControlUp Web Console
A user asked if it's possible to change the 'from' email address in the ControlUp web console. Another user suggested using workflows to listen for the alert and retrieve information from {{start.event}} variables to modify the email. No direct way to change the email was mentioned.
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Troubleshooting and Using the Windows Boot Certification Dashboard at ControlUp
The team discussed the Windows boot certification dashboard and how to get it working properly, including adding a script and following the proper steps. They also mentioned a recently released dashboard to find devices running VBScripts. The Windows boot certification dashboard can be found in the gallery and requires a script to function. Despite this, it has received positive feedback from sys admins.
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Read the entire article here...
Enhancing Ad-hoc Support Sessions Feature – Reducing Character Requirements and Potential Solutions.
A question was asked about the Ad-hoc support sessions feature of ControlUp. The user suggested having an option for fewer characters for connecting to a customer endpoint via remote control, which was confirmed by another user to be 9 characters as the smallest possible option. The team is looking into incorporating an option for users to read the code to support engineers or embedding the code in a link. Some users suggest that using only numbers in the code could make it easier for end users to browse to a specific website.
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Using MS Message Center for Notifications
A user asked about utilizing MS Message Center to send notifications through email or other channels. Eugene suggested using the https://graph.microsoft.com/v1.0/admin/serviceAnnouncement/messages endpoint with the HTTP node. The user mentioned that Graph API's would need to be created in this case.
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Read the entire article here...
Using Event Alerts to Monitor Registry Key Values with ControlUp
A user asked about using event alerts to monitor a specific registry key value. They were given a solution by another member to run a PowerShell script and write the result to ControlUp's System Events log using the SIP EVENT pattern. This can be done by importing a sample script to write values to a custom data index. Further assistance can be reached out to the Account team.
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Read the entire article here...