A user asked about limits for pausing in workflows and how to disable alerts for maintenance windows. The topic was mentioned to two members. It was suggested that workflows have a maximum runtime of 2 hours and pauses may not be exempted from this duration.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Querying Dell Docking Station Models and Populating an Index in ControlUp
A user asked if there was a way to query connected Dell docking station models and add them to an index. Another user suggested using a PowerShell script and adding a custom action to populate the index with the information. Three different scripts were also provided for potential use.
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Read the entire article here...
Troubleshooting a Crash with ControlUp: Where Are the WER Files?
A user asked for help with a crash and discussed using an AI to fix it. Another user suggested using a different LLM software, but the WER files were not available on the devices. Without the files, it will be difficult to find a solution. It was recommended to investigate the reason for the missing WER files.
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Read the entire article here...
Real-Time Output for PowerShell Script Actions
A user asked if it was possible to see live output when running a PowerShell script as a script action. Another user suggested using a function to achieve this, while clarifying that ControlUp Script Actions do not stream output in real time. The first user mentioned seeing live output in other scripts and questioned if it was because they were forcing the output. It was confirmed by another user that this is not the case.
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Read the entire article here...
Troubleshooting Script Actions in ControlUp Realtime and Web Consoles
A user asked how long it takes for a script action to be available in the Web Console after creating it in the Realtime Console, and another user responded that it usually takes a few seconds. If the issue persists, instructions were given for a potential solution and to contact support. The process of updating and running the new version of a script on the Web Console was also discussed. The user found that the new version was not immediately populated, but refreshing the web console and using the Save Configuration feature may help in this process. Support can be contacted at support@controlup.com if necessary.
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Read the entire article here...
Troubleshooting a Workflow Scheduling Issue in ControlUp.
Some users reported a workflow issue where a scheduled workflow still appeared as manual, even after changing it to scheduled. Another user suggested that selecting an interval and offset time may solve this issue. The post includes screenshots showcasing the problem and solution, and a user confirms that the issue has been resolved. The team has been alerted to this issue.
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Read the entire article here...
Remediation of VDIs with ControlUp for Compliance
A user asked about using CU4C to remediate vulnerabilities on VDIs. It was suggested that both the CU4C and VDI Agents must be installed based on documentation, but this may change when ControlUp Agent ONE is released.
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Read the entire article here...
Understanding ControlUp’s App Catalog List
A user asked if there is a maintained list of apps that are covered under ControlUp's app catalog. The list is pulled from their back end database and it is best practice to include all apps at scoping. This information cannot be copied easily and there is not a public list available as it can change daily.
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Read the entire article here...
ControlUp Survey.exe Crashing: AV Exclusions to Blame?
Several users experienced high volumes of crashing with the process 'Survey.exe' but found no active surveys running. One member recommended checking the version of the sip agent installed on the VDI's and to review the AV exclusions, which can be found on the updated documentation page at https://support.controlup.com/docs/av-exclusions-for-controlup. A user also reported having a dump file for the issue. Others suggested that this may be a result of the AV exclusions not being applied properly and causing a loop of 'Survey.exe' starting and crashing immediately.
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Read the entire article here...
Troubleshooting Greyed Out AVD User Sessions in the ControlUp DEX Portal
A user asked if the fix for Real-Time DX (build 733) would solve their issue of the value being greyed out in the DEX portal for AVD user sessions. ControlUp recommended upgrading to the latest 9.2.0.733 build and opening a support ticket if the issue persists.
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Read the entire article here...