Troubleshooting macOS Agent Crashes with ControlUp 2.18 Release Candidate

ControlUp community members raised a question about the availability of a reference for macOS agent errors and resources for troubleshooting or triaging these errors. This inquiry specifically concerned a crash issue observed with the macOS agent in ControlUp environments. The discussion revealed that the reported crashes were linked to a beta or release candidate version of the macOS agent, specifically version 2.18.

ControlUp experts confirmed that the issue causing these agent crashes had been identified and a fix was underway. Although quality assurance (QA) testing was still in progress, a new release candidate (RC9) of the macOS agent 2.18, which addressed the crash problem, was available. Customers experiencing these issues were offered access to this updated version to prevent further crashes on their tenants.

To facilitate resolution, users were encouraged to share their organization name privately with ControlUp support or directly email support@controlup.com to have the macOS 2.18 RC9 agent enabled on their tenant. This direct support channel ensures that affected customers can quickly obtain the fixed version before a full official release. User feedback in the community was acknowledged as valuable input that helps ControlUp improve the quality and stability of their product.

For ongoing or future macOS agent error triage, users should monitor official ControlUp support channels and documentation, and reach out to support for prompt assistance. ControlUp’s knowledge base and ControlUp Academy (https://cuacademy.controlup.com) are recommended resources for learning about agent troubleshooting best practices. Additionally, emailing support@controlup.com remains the primary route to address specific macOS agent issues, especially during pre-release or fixed-release candidate phases.

Read the entire ‘Troubleshooting macOS Agent Crashes with ControlUp 2.18 Release Candidate’ thread below:

For MacOS events. Is there currently, or will there be, a reference for agent errors such as this? Any community advice welcome too for good resources on MacOS errors\triage. Cant let Ai have all the fun.

Hey, it looks like you are running a beta/release candidate of our new version of the macOS agent (2.18). We have identified these crashes and fix the problem. The QA is still ongoing but we can allow the new release candidate on your tenant to prevent these crashes.

Can you share your org name in DM and I’ll open a support ticket for you or you can just send an email to support@controlup.com to have the macOS 2.18 RC9 enabled for your tenant.

Thanks for bringing this here, having feedback is helping us having a better product

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