Eugene Kalayev and Douglas Brown sit down with Val King, CEO of Whitehat Virtual Technologies, TOCICO board member, and a two-time CIO, now available on-demand.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Survey.exe Crashing: AV Exclusions to Blame?
Several users experienced high volumes of crashing with the process 'Survey.exe' but found no active surveys running. One member recommended checking the version of the sip agent installed on the VDI's and to review the AV exclusions, which can be found on the updated documentation page at https://support.controlup.com/docs/av-exclusions-for-controlup. A user also reported having a dump file for the issue. Others suggested that this may be a result of the AV exclusions not being applied properly and causing a loop of 'Survey.exe' starting and crashing immediately.
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Read the entire article here...
Automating Notifications for Users with Low WiFi Signal in ControlUp
A discussion was held about using workflows to automate notifications for a high volume of users experiencing low WiFi signal on corporate WiFi. Ideas were shared about centralizing events and using AI features in ControlUp to count the number of affected devices and trigger an email or teams message. The suggested solution involved querying the _devices and device_status to gather relevant data.
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Read the entire article here...
Windows Devices Showing WIfi SSID as “PRIVATE”
Users are reporting issues with their Windows devices where their WIfi SSID is showing as "PRIVATE" and the WIFI signal is at 100% but no data is being shown. Turning off the WIfi access location seems to resolve the issue. More information can be found at https://learn.microsoft.com/en-us/windows/win32/nativewifi/wi-fi-access-location-changes
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Read the entire article here...
Efficient Scripts for Managing Persistent VM Usage in VDI
A user was looking for a script to manage the usage of persistent VMs in VDI. @member suggested using a dashboard or workflow, and @member had a script for this purpose. Another option mentioned was to check the user session count for a machine to see if it has been used in a given time period. @member explained that this script may not be efficient and provided examples for a better approach. It was also mentioned that a report could be created using this method.
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Read the entire article here...
Setting Up Alerts for Mac Devices in Edge DX
A user requested help setting up an alert in Edge DX to be notified when a macOS device shuts down or goes offline. They specifically asked for the exact Data Index, Field, and Condition to use. Instructions were given to navigate to Events → Alert Rules → Add Alert, set Product to Devices, and use the following settings: Method: Static Threshold, Category: Select the _devices data index, Field: last_communication, Operator: Contains, Time Window: 600 seconds (10 minutes minimum), Hits Required: 1, Retrigger Delay: 3600 seconds (1 hour). They were also reminded to add platform=2 for MacOS only.
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Read the entire article here...
Creating a Campus-Specific Wifi Dashboard with ControlUp
A discussion took place in ControlUp about building a dashboard for monitoring WiFi network experience based on SSID in four different campuses using the same name but different IP ranges. The suggestion of filtering by subnet on the new 2.18 version was brought up, but it was also recommended to group by BSSID for a better understanding of performance. The use of wildcards in filters and the potential of converting subnets from octets to numbers were also mentioned. @member and @member offered assistance with @member alerting the group of his involvement in creating a Wifi Dashboard but using BSSID instead of IP addresses. A demo tool for testing the desired dashboard was also provided by @member.
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Read the entire article here...
Troubleshooting CPU Utilization Data in ControlUp App Trends Report
A user asked about issues with CPU utilization data not showing in the App Trends report, to which Yoni responded that it is common for many processes to sit at 0% CPU and suggested checking the distribution for more insights. Another user inquired about checking successful vs failed sessions, to which another user requested clarification about what is meant by "failed sessions." The discussion included a screenshot and example of checking process distribution.
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Read the entire article here...
ControlUp Dashboards and Exciting New Features
Discussion about using ControlUp dashboards and the new features, including a request for multiple queries in a single time series and options for truncating strings in transformations. The team shares that multi-metric functionality is in the works and upcoming training on how to use advanced features within dashboards.
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Read the entire article here...
How to View Installed Store Apps in ControlUp
A user asked about viewing installed store apps in ControlUp. Eugene mentioned that this is currently being worked on and may be included in the upcoming "Agent ONE" release. In the meantime, he suggested using a custom script to create and implement a custom index for reporting on store apps. The script was also shared for convenience.
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Read the entire article here...