A user is looking for information on the retention period for location data in the ControlUp Location History report. It is confirmed that data is only guaranteed for 28 days, but may be retained longer if the cleanup threshold has not been exceeded. The number of devices deployed may influence the retention period.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Setting Up a Trigger for Identifying Unused VMs in ControlUp Focus Discussion.
Several users discussed how to set up a trigger for identifying unused VMs older than 45 days, specifically in relation to the ControlUp environment. Suggestions were given about using the built-in Session Activity report or APIs to identify machines with no recent logins. Some users mentioned testing and recoding scripts for different hypervisors. One user also brought up the issue that not all VMs have a Horizon agent.
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Read the entire article here...
Filtering the Session Activity Report for Remote VDI Users.
A user was trying to filter the Activity Report to show only remote VDI users. They were investigating the OU workaround to get the desired data, and questioned how ControlUp determines which OU to show. It was explained that the user would be in a single OU, which is usually determined by a registry key or AD query. However, ControlUp does not query AD by default to minimize congestion. There was a suggestion to go back to the drawing board.
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Read the entire article here...
ControlUp Recap – In case you missed it…
Happy Monday! We know we all get busy—we certainly do—so we wanted to share another ControlUp recap in case you missed the post. There is a wealth of great technology here. Alright, on with the news…
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Read the entire article here...
Creating a Citrix Workspace App Versions Report in ControlUp
A user asked how to create a dashboard or report showing Citrix Workspace App versions for end users and possibly trigger notifications for upgrades. @member suggested using the Session Activity report and adding the "Initial Citrix Receiver Version" column to see the client versions used in historical sessions. Other columns can help identify the endpoints with the app installed. A trigger can be used to detect versions and send notifications, and @member or a team member may have more instructions.
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Read the entire article here...
Use Cases and Details in ControlUp
A team member requested assistance on obtaining details for different use cases in ControlUp, mentioning needs for non-standard AV analysis, software metering, startup apps analysis, green IT solutions, SCCM client remediation, and patching remediation. A list of available options from ControlUp were provided.
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Read the entire article here...
Troubleshooting VDI Errors in ControlUp Environment
A team member reported an error in their VDI environment, with 600 VDIs affected. One solution is to use the Controllers pane to copy the reg key to the other VDIs, but this only works if they are persistent - alternatively, one can open the golden image or set a group policy to correct the key. Opening a support ticket is also recommended if the issue persists.
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Read the entire article here...
ControlUp Named ControlUp Named a Leader in Gartner’s 2025 Magic Quadrant for DEX — Again!
ControlUp is proud to share... ControlUp has been named a Leader in the 2025 Gartner Magic Quadrant for Digital Employee Experience (DEX) Management Tools. Again.
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Read the entire article here...
Understanding Session ID in ControlUp Session Activity Report
A user asked for clarification on the meaning of the Session ID value in the User Session Details section of the Session Activity report. Another user responded that it refers to the Windows session ID and thanked the person who asked for their question.
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Read the entire article here...
Troubleshooting Missing Filter Option and Client IP in ControlUp Session Activity Report
A user posted a question about a missing filter option in the Session activity report and troubleshooting why the client IP is not showing. Others chimed in with potential causes and solutions, such as checking for changes in RDP secure gateway, thin clients, and the API. The issue seems to be a bug with the initial client IP column.
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Read the entire article here...