A user asked if it is possible to list the full path for applications in reports such as App Statistics. Another user mentioned that this is likely not possible due to the report counting usage across multiple hosts with different installation paths. The API, specifically the getappusage endpoint, also does not contain the path. A user confirmed this and provided a link to the documentation.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Integrating Power Query and Power BI with ControlUp Tenant – Documentation and Support for Accurate Reporting
A user asked if there was documentation for connecting Power Query and Power BI to their tenant for reporting. Another user shared a link to a ControlUp blog post on visualizing problem desktops with Power BI, but noted that the results may differ due to API changes. It was suggested to obtain an Edge DX API key from support for accurate results. A link to the guide for creating an API key was also provided. The original user has placed a support ticket for assistance.
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Read the entire article here...
Troubleshooting EUC Scout Failure Descriptions
A user is looking for a list of failure descriptions for EUC Scouts when configuring alerting policies. Another user explains that errors correspond to different stages of connecting to EUC sessions and shares a helpful article for reference. The first user is grateful and mentions they have scouts running and will open a support ticket to ensure their settings are correct.
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Read the entire article here...
Differences in Latency between EdgeDX and VDA Protocol
A user asked about the differences in latency between EdgeDX and the ControlUp VDA protocol. It was suggested that this may be due to different sample rates and frequencies. The user expected the maximum latency in HDX to match that of EdgeDX, but it was discussed that this may not be the case if HDX is not sampling at the same time. ControlUp URLs for EdgeDX and the VDA were also shared.
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Read the entire article here...
Troubleshooting Data Not Updating and Outbound Connection Problems in ControlUp
A user asked for help with data not updating on DEX for some machines and observed outbound connection problems. Another user suggested turning off the default setting for enabling outbound connection in the console and restarting the monitors. This should fix the issue.
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Read the entire article here...
Limitations of RemoteDX and EdgeDX for Non-Windows Devices in ControlUp
A user was experiencing difficulty connecting to the physical endpoint with Edge DX from a VDI session. The link between RemoteDX and EdgeDX is currently only supported for Windows devices, and there are no plans for future support. This limitation can be reported and upvoted on Uservoice. The "jump to device" functionality may still be possible by copying the device name and searching for it in the device details tab. There is currently no documentation or mention of this limitation being a known issue or unsupported in the release notes or knowledgebase. It is believed to be due to the ability for RemoteDX to pull the device ID from Windows, which is not built in for Linux/IGEL/thin clients.
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Read the entire article here...
Updating the Repair Domain Trust Script for Windows 11 Compatibility
Users discussed updating the Repair Domain Trust script to be compatible with Windows 11 and asked for input from other members. They referenced the script from ControlUp's VDI/DaaS action library and a solution from a third-party website. It was suggested to use the PowerShell cmdlet "Test-ComputerSecureChannel -Repair" and it was confirmed that it works on both Windows 10 and physical devices. The cmdlet can be found at https://learn.microsoft.com/en-us/powershell/module/microsoft.powershell.management/test-computersecurechannel?view=powershell-5.1.
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Report on Reconnecting CVAD Sessions Longer Than 2 Hours
The users discuss ways to get a report on CVAD sessions that reconnect after 2 hours of disconnect time. One suggestion is to create a trigger on idle time and another is to use the session activity reports for more specific information. However, the reporting process may be slow in larger environments. Resource usage information is also shared.
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Troubleshooting Reports for Installed Printers in ControlUp
Discussions regarding reports for installed printers took place in the ControlUp Slack channel. A script from the Edge DX script library was suggested as a solution, along with a section with SIP_EVENT tags and information in the script guide. It was mentioned that the script may need to be configured and checked for the overwrite checkbox in order to display properly. Various suggestions for displaying the information in the UI were also given.
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How to Create a Custom Report in ControlUp for Devices
A user asked where to find the option for creating a new custom report under Devices. Another user suggested that it should be located under the gear icon, and if permission changes prevented the user from seeing it, they should check the DEX audit log icon on the side. The issue was resolved.
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Read the entire article here...