Some Windows servers appear as offline, but when a user logs in through the hypervisor's remote console, they show as online again. A screenshot was requested and a possible solution was suggested. It was advised to submit a case to support@controlup.com with logs and screenshots for further analysis. Different ways to change logging levels were shared and it was asked if the server has AV in place. A possible explanation was offered and it was mentioned that logs would provide more insight into the issue. One user stated that they had put in exceptions for the AV, and another needed to wait before reporting. Screenshot and log files were recommended to help find a solution.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Automating Reports for 5G Users with ControlUp Workflows
A user was having trouble finding a way to automate reports for users on 5G, and asked for a simple solution or if it required a support ticket. Another user suggested using workflows to automatically generate and send a report with the necessary information. Support was recommended for further assistance.
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Read the entire article here...
ControlUp QoS Issues on MacOS – Investigation Underway
Users have reported a problem with ControlUp QoS on MacOS, where the window disappears after a few seconds. ControlUp is currently investigating and users are advised to open a ticket for this issue. The affected MacOS version is believed to be 15.7.3 and the issue may have been resolved in version 26.2.
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Read the entire article here...
Changes in Citrix Licensing – Impact on Usage Monitoring with ControlUp
A user shared that there will be a change in Citrix Licensing in April, with migration to the new License Activation Service. The "Citrix License Usage" report for VDI DaaS no longer displays usage count. ControlUp team is aware and investigating. It seems that both Studio and license server can't see the usage either.
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Read the entire article here...
Managing Applications in ControlUp Widgets
Users were discussing how to exclude applications from a widget in ControlUp. One user suggested using a script for macOS, Windows, and Linux to write to a custom index, while another mentioned a new datasource on the roadmap. @member provided a link to a Script Pack that could help with reporting on processes.
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Read the entire article here...
Determining Citrix Workspace Usage for Troubleshooting Performance Issues
In a Slack discussion, a user suggests detecting if a user is using the Desktop App or web version of Citrix Workspace to determine performance issues. Others mention that this can already be done using the CVAD Launch Type metric, which indicates if the session was launched from the web interface. The results can appear as "WI," "Unknown," or blank. The team plans to investigate further to bring better visibility on this topic and may consider using the client name to differentiate between the two versions.
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Troubleshooting Outlook Freezes and App Errors
A user reported an issue with Outlook freezing when opening an email due to a large photo in the sender's signature, and suggested correlating app freezes events with the Outlook version. Other users shared known issues with Outlook and app freezes. It was recommended to troubleshoot by checking for large file sizes in signatures.
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Read the entire article here...
Troubleshooting an Upgrade from Citrix EUC Custom Hive 1242 to 1244 with Missing Chromium Instances
Troubleshooting an upgrade from Citrix EUC Custom Hive 1242 to 1244 revealed that scouts were no longer reporting and Chromium instances were missing. Support was requested and a similar issue was found on a fresh 1244 installation. A request was made for the 1243 packages to test.
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Read the entire article here...
Building a Dashboard with ControlUp – Tips and Tricks
A member needed guidance on building a dashboard for devices with and without a certain app installed. Currently, the NOT filter is not supported in the installed app index, so they suggest using a script or workflow and custom index. They will put in a User voice or add it to the roadmap. Scripts have been completed and data reporting is looking good for macOS, Windows, and Linux. It was mentioned that this is great news.
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Read the entire article here...
How to Run PowerShell Scripts on Multiple Citrix VDAs with ControlUp.
A new user asked for help on running a PowerShell script on multiple Citrix VDAs to gather information about Windows updates and VDA versions. They currently receive two emails per triggered event and would like to condense the output into one file and only receive one email at the end of the month. Other users suggested using the tag system or ControlUp modules to achieve this.
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Read the entire article here...