One user asked if Python will be added to the windows script list on ControlUp. Another user suggested using Powershell to call the Python script. A third user mentioned using Invoke-Webrequest or copying the script itself in the script window for file transfer. Another user suggested using a PS1 script that encapsulates the python script and checking if python is installed, and installing it if necessary. They also mentioned hurdles with file transfer and suggested a feature request for blob storage. Overall, Python support on ControlUp is not currently on the roadmap.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Error when Launching ControlUp Console on Windows 10 Machines
Users reported an apparent error when launching the ControlUp Console, asking for tips or help to resolve. The ControlUp team clarified that this is just an informational message rather than an error, and provided links for more information. It was also mentioned that the console must be run from a domain-joined machine using a domain user. Further discussion included potential changes to this requirement in the future.
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Read the entire article here...
Exploring ControlUp’s Built-In Horizon Trigger
A user asked for more information about the built-in Horizon trigger in ControlUp. Another user clarified that it polls metrics related to the health of the Horizon API, which can be found in the Horizon SOAP API Explorer. The trigger has four states and can be found at https://vdc-download.vmware.com/vmwb-repository/dcr-public/3bef9659-5a4d-4d48-a32b-ce82faab6504/9f1e76ea-df1c-47e8-a4a9-bfd7dc671d20/doc/vim25/vim25/Types/th.ConnectionServerHealth.ConnectionServerHealthInfo.html. The original user thanked the others for their help.
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Automating Server Reboots for Monitored URLs with Scoutbees and ControlUp API
The discussion revolved around automating the process of rebooting a server that is being monitored using Scoutbees. Various suggestions were made, such as using the API to check alerts on an interval, running a custom hive, and using EdgeDX or RTDX. It was suggested that a user feedback item should be created for this feature. A new version of Scoutbees API was mentioned, which allows for retrieving alerts and writing a script to initiate a server restart based on that. The API can be found at https://api.controlup.com/.
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Read the entire article here...
ControlUp Enrich and Intune: A Powerful Pairing for Remote Management
The discussion in the ControlUp Slack channel focused on the ControlUP Enrich browser plugin and its effectiveness in managing Intune devices. The plugin may require some time to build up data, but overall it has been a useful tool in managing devices. However, there have been issues with matching device names between Intune and ControlUP. The group plans to address this issue and continue to advocate for better management tools.
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Adding Data to ControlUp Scripts for Enhanced Functionality
A user had some trouble adding the "Check Profile Sizes" Script in ControlUp and asked for help with finding the script's data. Another user suggested adding some tags to the end of the script to fix the issue. The correct way to add data to the script was shared, and the first user confirmed that it worked. Further discussion included the placement of a report and the accessibility of this feature within the product.
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How to Fetch Default Reports in ControlUp with an API Key
A user asked for help with fetching the default report for applications on ControlUp. Another user suggested using an API key and provided a sample API request. The user had already tried inspecting the element and network tabs without success.
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Tracking Downtime and Uptime for VDIs in ControlUp
A user asked for ways to track downtime and uptime percentage of their VDI's for an SLA with a customer. A team member suggested using Scoutbees or the session count historical dashboard. Another option is to use the ControlUp powershell module to build a database for tracking availability. A UserVoice request can also be made for this feature. URL: https://support.controlup.com/v1/docs/monitor-cluster-powershell-api-cmdlets
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Potential issue with Citrix Workspace App 2311 upgrade causing launch failures
A user asked about a potential issue with Citrix Workspace App upgrade to version 2311 causing end-user launch failures. They mention a specific problem with clients that have the Remote DX Plugin installed and a known issue with custom virtual channels. Other users chimed in with their own experiences and suggested switching back to version 2309.1 as 2311 has been pulled by Citrix. The original article can be found at https://support.citrix.com/article/CTX587626/workspace-app-upgrade-to-version-2311-causing-end-user-launch-failures
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Troubleshooting Script Execution Issues in ControlUp Agents
There were reported issues with script execution on ControlUp Agents within an organization. Errors were received when executing specific scripts, but not when using the Realtime Console. The problem may be with ControlUp monitor servers. For now, a workaround is to stop the affected monitors, delete the ControlUp Store.xml file, and restart the monitor. This is a known issue and will be addressed in a future release. The issue is documented as VSO 155910 and 158919.
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Read the entire article here...