A user asked for help running a script from ControlUp Edge DX, which was not producing any output. It was suggested to check the JSON output and the website link was shared for more info. It was also clarified that when running the script manually, the output showed Unhealthy - BSOD found. Finally, the new BSOD dashboard was mentioned and it is expected to go into production this weekend, which the user was excited to hear.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
issues upgrading RTC to .992 in ControlUp
An issue was reported having trouble upgrading RTC to .992 - long story short, the user had to manually start the service and then push the upgrade again, and on two machines had to completely uninstall and reinstall the agent. Title: Issues Upgrading RTC to .992?
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Read the entire article here...
Viewing Remote Users Through UAGs with ControlUp Real Time DX/Solve
The user was unable to use ControlUp Real Time DX/Solve to view remote users connecting through UAGs. After resolving an issue to get the Universal EUC Sync Script working, this user is now looking for a way to view historical data of specific UAGs connections. Currently, the data is only available in real-time and historical data can be made by using the Export-CUQuery in PowerShell, exporting the relevant fields and sending it to PowerBI, Splunk, or Tableau to build a report. Link to documentation: https://support.controlup.com/docs/add-horizon-integration and https://support.controlup.com/docs/export-cuquery.
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Read the entire article here...
Understanding Bandwidth Limit and How it Differs from Speed Test in ControlUp
The discussion covered understanding bandwidth Limit, what it is related to, and how it differs from Speed Test. It was suggested RemoteDX or Edge can be used to run periodic bandwidth tests and determine the type of tests to run. It was also suggested that bandwidth limit is stored historically and that what factors need to be considered when measuring latency and disconnections.
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Read the entire article here...
Capturing Event Log Data with ControlUp Edge DX Documentation
Timothy's new documentation covers collecting event data from Agent, recording additional events, viewing recorded events with the event log report, setting up alerts and automation using the win_event_log index, running a script on a device to scam for historical events and remote control into a device to view events manually. The article can be found at https://support.controlup.com/docs/windows-event-logs-with-edge-dx and was praised for being well done.
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Read the entire article here...
How to Create Custom Dashboards in ControlUp Edge DX?
Users asked about creating custom dashboards in Edge. Currently it only supports custom reporting inside the interface, but using a 3rd party tool is an option. Video demonstration of using the Edge API and import of data exports (csv) into a 3rd party tool were shared by @member. Professional services from ControlUp may help with building custom dashboards, although it is unlikely to be available before 2024.
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Read the entire article here...
Where to Find the Initial Branch Setting in ControlUp?
A user needed help understanding where to find the "Initial Branch" setting in their activity report in ControlUp. It was recommended to configure the branch mapping via the ControlUp console settings page, as ControlUp looks at the initial Client IP of the user session to map the correct branch. It was discovered that the "Initial Branch" was set by a previous colleague's test record. The settings page can be found at https://support.controlup.com/docs/branch-mapping.
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Read the entire article here...
Automated Business Applications Versioning Reports in ControlUp
A user asked for automated reports on major business applications versioning numbers - currently there is no automated reporting but a manual App Statistics weekly report can be created or an export of application versions by machine or user can be done. Report automation is scheduled to arrive for Solve in a couple of weeks.
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Read the entire article here...
Looking for Script to check a device’s Event viewer for why a device will blue screen or BSOD
A user asked if anyone had a script to check the device Event Viewer for why a device will blue screen or BSOD. Wouter replied that although complicated, tools for BSOD Analysis may be found through a simple online search. Dennis mentioned that Windows Error Reporting (WER) may be used as a source of data, also providing a screenshot of a proof of concept script as an example. Eugene asked for clarification on whether or not a workflow can be created for alerts on BSODs.
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Read the entire article here...
How to build a report to display Remote Control / Remote Shadow in ControlUp
A user asked about generating a report from remote control/remote shadow sessions, and was suggested to filter it from the system events log, which is being expanded with additional events. Exporting as a csv is also an option. Title: Generating Reports from Remote Control/Remote Shadow Sessions
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Read the entire article here...