A user asked if it is possible to see when the blue screens appeared on the "Top Devices with Blue Screen Events" report in ControlUp. Another user suggested checking the Power and Session Events report, which includes a search function for device name and "BSOD" event type. A screenshot provided shows 4 events, but some may be duplicated. The recent Agent beta allows for capturing blue screens using WER files. A user suggested adding the information on when the blue screens occurred as a hover feature in the "Top Devices with Blue Screen Events" report. ControlUp will consider this suggestion.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Discussing Data Retrieval from Custom Data Indexes at ControlUp
The conversation on Slack revolved around pulling data from custom data indexes via API. It was revealed that while there are 7 indexes with varying numbers of items, only 10,000 rows can be queried from each one. This is because EdgeDX expects filtering and aggregation to be done on the tenant side rather than the client side. The logic behind data retention was also brought up, with the max amount of data being 30 days. The discussion ended with the advice to query the collapsed index for more recent data. The full conversation can be found at https://controlup.slack.com/archives/CAZ3VBF6B/p1617709089046900.
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Read the entire article here...
Troubleshooting Automated Reports in ControlUp’s Solve
A user asked for help with editing or stopping automated reports in ControlUp's Solve. Another user suggested checking the Settings - Automated Reports section, and the issue was resolved. However, it was noted that while the description of a report can be edited, the report name itself cannot be changed.
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Read the entire article here...
Generating Daily Unregistered Citrix VM Report from ControlUp
A user asked if it's possible to generate a daily report of unregistered Citrix VMs from ControlUp. Another user responded that it can easily be exported using the PowerShell module and further detail was provided. Automation is also possible through a scheduled trigger or SBA. A script in the library was mentioned but the first user was recommended to use the new script. Steps for running the script and setting up automation were detailed.
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Read the entire article here...
Trouble with Admin Rights and Scoutbees in ControlUp
A user reported losing admin rights in Scoutbees and unable to edit or delete scouts. Other users reminded them of the failsafe to have at least one Admin and suggested submitting a support ticket for assistance. A screenshot was requested to investigate the issue further. The user later updated that they had deleted an old account and could no longer access Scoutbees on multiple organizations. Support was working on resolving the issue.
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Read the entire article here...
Editing VM Configurations with ControlUp
A user asked about using ControlUp to edit virtual machine (VM) configuration items such as NICs and CPUs. The use case would be to optimize VM configuration and report if cores were assigned from multiple sockets, and also repair them. While there isn't a ControlUp specific script for this, there are pre-existing scripts available, and the user suggested a 'set CPUs = 1' parameter should be taken. Goal is to have CPUs match the number of cores, so sockets is 1.
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Read the entire article here...
How to Report Application Usage for a Year in ControlUp?
A user asked about reporting application usage for a year - the App Statistics Report only allows you to filter by week, requiring 52 reports per application. Feature requests can be made for single applications, but total instances is listed per user in the App detail report. To get total instances per executable in the App Statistics report, a feature request needs to be made.
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Read the entire article here...
How Long is Data Retention for ControlUp Edge DX Reports?
A user asked about the data retention timeframe for Edge DX Installed Applications reports. The contractual answer is 1 month, but it was suggested that information may not always be true as it depends on the type of data being reported. Installed applications data shows all apps seen in the registry, and should go back to the first app ever installed on the device. It's recommended to download the report monthly and run any additional reports as needed.
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Read the entire article here...
Retrieving Report of Machines with FSLogix Software Installed
A user asked how to get a report showing all machines with the FSLogix software installed. They can view all versions in a list, but found that the details view only showed the top consumers, and wanted to get versions of other software. It was suggested to select the drop down to group by machine, which allowed the user to view a list of machines.
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Read the entire article here...
Finding Versions of an Application to Identify Machines Without it Installed
A user asked if there was a way to generate a CSV export with all versions of an application to identify machines that do not have it installed. It was suggested to use the export option in the ribbon, check the processes list in the controllers and custom filter in the solve details. It was confirmed that custom filter in the solve details would let the user filter each time, which was concluded to be ok.
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Read the entire article here...