A user encountered a 404 error when using the API to call a script against a device list. A Network check script was supplied which could address the 414 devices before it broke, with 1 per device ID specified. The issue was discovered to be due to a machine having an altered Device ID within 3 minutes. The EdgeDX API URLs mentioned in the message were 'Global-EdgeDX Download Manager' = 'downloads.sip.controlup.com', 'Global-EdgeDX tenant' = "$edgetenant.sip.controlup.com" and 'Global-Google Maps' = 'maps.google.com'.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Creating a Custom Report or Data Index with ControlUp
A user asked if there was a way to import external data from CSV files into ControlUp to create a custom report or data index - the only way is to run a script on endpoints. An example of this is used by a customer to create an asset management index. The data is available in the registry, and can be accessed and used to create the data index with ControlUp using a login script run from a GPO.
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Read the entire article here...
How to Determine Which Version of MS Teams Users Are Using?
The user was trying to determine how many users in the company were using New MS Teams vs classic MS Teams and wanted to use Edge DX to get the information. The Installed Applications by Version report and custom report filters were suggested as possible ways to determine which version of Teams users are actively using.
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Read the entire article here...
FSLogix Reports and Data Viewing Suggested
A user asked if there are any FSLogix reports to prove a fix has worked - it was suggested to create a custom dashboard in Solve in order to view FSLogix data.
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Read the entire article here...
Generating Email Alerts for VMWare Updates with ControlUp
A user was looking for a way to generate email alerts when a column in the console says "Needs Updating', and to check the status of VMWare servers that may need updating. It was suggested to use an advanced trigger, and once created, to check a test. Additionally, a scheduled trigger can be used to report the status, or Export-CUQuery can be used to dump the data to a CSV file each week. Instructions for running Export-CUQuery in the monitor were provided. Links for the ControlUp Academy and Export-CUQuery Support Docs were given.
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Read the entire article here...
Improving Performance from ControlUp Real-Time Client
A user asked advice on how to help with the real-time client not using a minimum of 1.4 GB RAM, due to the in-ram database the monitors use. It was suggested to connect to the hypervisor and EUC sites only and drill into the machines to connect to the agent. Solve and the web portal are the paths forward, with the ability to open different views in different browser tabs or on multiple screens, as well as stream Session Activity Reports in Solve. The user also asked about the Session Client Report and it was suggested to manage the columns in the presets and to use the ability to share report configurations.
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Read the entire article here...
How To Get Full Reports of App Load Time in ControlUp
A user asked about getting full reports of Application Load Time in addition to the small graph found under Insights. It was suggested that the same report could be found in the Solve Web interface. The report is under 'Solve > Reports > App Statistics. Thanks to Sivan for the help.
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Finding the Root Cause of Blue Screens with ControlUp
A user mentioned the "Top Blue Screen Events by Cause" report in ControlUp which shows event errors that caused the blue screen. Timothy's comment also explained that the users can click on the items in the chart to go directly to the Microsoft documentation for the relevant error. These reports are a useful tool to find the root cause of blue screens. https://controlupcommunity.slack.com/archives/C046B3S3DPX/p1700492548578389?thread_ts=1700490599.435099&cid=C046B3S3DPX
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Issues with ControlUp 8.8 Release of IOP Nodes Confirmed
The user had issues with the 8.8 release of IOP Nodes and asked about the latest version. They confirmed that the version they had was the latest, and reported that it was broken and communications errors were present. Other users mentioned that 8.7 had issues with hyphens in server names and that CUADMIN is no longer used in 8.8. Backing-up the 'C:\program files\Smart-x' folder was recommended, and the user was suggested to wait for more information. All users thanked each other for their help.
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Read the entire article here...
Setup Alert for Application Version Updates
The user is searching for an alert to notify them whenever an application is updated, as well as a reportable data regarding monthly Windows Patching. It was suggested to set up a trigger for process started, or use a process statistics report for an overview of version usage.
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Read the entire article here...