ControlUp users discussed adding the CLEANMGR method to an existing script for cleaning up the Windows Update Cleanup from Disk Cleanup. A script from the CU Script Library may be able to help, with the necessary options to include the desired folders. The Clean Windows System Drive script may also be an option. Get more information about scripts at https://support.controlup.com/docs/add-scripts-from-the-script-library.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting ControlUp Monitor Errors
A user reported getting errors in a ControlUp monitor for certain machines, specifically related to the service account not having admin rights. It is suggested to add the account to the ControlUp Admin role to resolve this issue. This issue was not related to onboarding to the new app.controlup.com.
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Solve Metrics Not Working for Session Stress
A user reported that the Session Stress metrics have stopped working in Solve, but still display in the RTC. Others suggest checking monitors and reopening a support ticket. The user also reports that all other widgets are functioning normally.
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Troubleshooting Report Column Arrangement in ControlUp
A user inquired about rearranging columns in their reports - it was suggested to move them where they want, save the report, then go back in and rearrange some more before saving again. A call will be logged on Monday for this issue.
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Dashboards and Feedback: A Discussion at ControlUp
Users discussed the use of Dashboards and shared examples. Some reported using it to show the health and availability of Citrix Delivery Groups and infrastructure servers. They also shared that they will be giving feedback to the CU production managers, who take into consideration user suggestions. They also commented on the positive impact of this feedback in the past. The group also mentioned the availability of training at ControlUp Academy.
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Read the entire article here...
Enhancements to a Report on ControlUp
Users discuss changes to a report on ControlUp. The report is not useful because it averages data when the computer is not in use. A new format has been implemented using the 95th percentile of the data in streaming data. A link with updated sizing recommendations is shared.
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Read the entire article here...
Edge users experiencing ControlUp license pop-up.
Some users are experiencing a license-related pop-up in Edge. Closing and reopening the browser seems to resolve it. Chrome users do not seem to be affected.
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Remote Control Issue with Consent Pop Up
Multiple users experienced errors when trying to use remote control to access a device without a logged in user. This may be due to changes that were made, as it used to work in the past. It was suggested that the issue may be related to the user consent pop up. Some users reported getting the same error message when trying to remote in. It was also noted that the issue may be caused by using the 2.13 GA agent or the 2.13 RC on the tenant.
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Troubleshooting Edge DX and Netskope CASB
A user asked about Netskope CASB causing Edge DX to show their IP address as a Netskope owned one instead of their actual ISP IP. They found an article about ZScaler needing to be set up to bypass some ControlUp URLs for the real IP to show, and asked if this would likely be the same fix for Netskope. Another user responded saying they had a similar issue with ZScaler and needed to set up a bypass in order to correctly report ISPs. It is likely that EdgeDX is looking at the IP the client is coming in from and showing the Netskope IP. The ZScaler bypass information can be found here: https://support.controlup.com/docs/show-the-real-ip-address-for-devices-using-zscaler-vpn
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Read the entire article here...
Using Edge DX and Flagging Devices in ControlUp
A user had multiple questions about using Edge DX, including whether there is a way to mark a device as stolen or lost and how long an offline device remains in Edge DX before being removed. Another user suggested utilizing the notes field and tagging feature to keep track of the device and potentially create an alert condition for it. The data can also be viewed in the "_devices data index."
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Read the entire article here...