A user asked that ControlUp allow for Historic Data for GPU and Datastore latency and I/O historically in Reports via UserVoice suggestions, and urged others to upvote. ControlUp revealed they have already implemented Historic Data for GPU in some environments, and do not find granular Datastore data for latency and I/O useful since they don't look deeper than average/max over 5 minutes.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Error Occurring When Tabbing Through After ControlUp Version 8.8 Upgrade
Since upgrading to version 8.8, certain errors have been occurring randomly on all sites when tabbing through. The error is an Argument Exception with a specific stack trace. It is not clear what the user is tabbing through, though it may be related to session and machine. The Academy can be found at https://cuacademy.controlup.com/
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Troubleshooting a Telephony Issue With ControlUp Data
A user asked if it is possible to get granular data from ControlUp to troubleshoot an issue with calls dropping on a telephony system. It was suggested that an alert or script be set up to gather data, however the customer preferred to use Citrix ADM. ControlUp already gives extra details for the Protocol Latency metric such as Min, Max and Avg over a 5-minute interval and users were asked if this was helpful for the issue. The question was left open-ended to determine if more granular data could be made available in the future.
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Connecting to a SOP Server with Error Message Resolved in ControlUp
A user was trying to connect to a SOP server but was receiving an error message. Permissions were enabled for ControlUp admins, but the user was not able to resolve the problem. Solutions proposed included recreating the JWT and deploying a new appliance, and the latter worked. A detailed explanation on generating a new JWT could be found in the Support documentation.
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Read the entire article here...
Investigating Discrepancy Between Blue Screens on Dashboard and Reports
A user reported discrepancies between blue screens shown on Dashboard and Reports which may be related to agents prior to 2.12.8. It was confirmed the machines have 2.12.8 installed and there were no filters set in the Dashboard. A fix to ensure accurate reporting for older agents is going in this weekend to address this issue.
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CPU Data Points Not Showing Any Service Processes in ControlUp
A member reported an issue where the data points on the CPU graph do not show any service processes. This is happening on all of Eugene's devices running Windows and macOS. ControlUp's support will check the issue and reach out to Eugene with a support ticket.
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Tracking Unused Desktop Pools in Solve with ControlUp
A user asked about tracking unused desktop pools in Solve - ControlUp offers a Session Count report which tracks usage over time and allows the user to look back for up to a year. The report provides quick insight into usage of Desktop Pools. An additional option is to setup a trigger to log users off after a set time of inactivity.
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How to View Logs from BlueScreenViewer in ControlUp Edge DX?
A user asked for help running a script from ControlUp Edge DX, which was not producing any output. It was suggested to check the JSON output and the website link was shared for more info. It was also clarified that when running the script manually, the output showed Unhealthy - BSOD found. Finally, the new BSOD dashboard was mentioned and it is expected to go into production this weekend, which the user was excited to hear.
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issues upgrading RTC to .992 in ControlUp
An issue was reported having trouble upgrading RTC to .992 - long story short, the user had to manually start the service and then push the upgrade again, and on two machines had to completely uninstall and reinstall the agent. Title: Issues Upgrading RTC to .992?
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Viewing Remote Users Through UAGs with ControlUp Real Time DX/Solve
The user was unable to use ControlUp Real Time DX/Solve to view remote users connecting through UAGs. After resolving an issue to get the Universal EUC Sync Script working, this user is now looking for a way to view historical data of specific UAGs connections. Currently, the data is only available in real-time and historical data can be made by using the Export-CUQuery in PowerShell, exporting the relevant fields and sending it to PowerBI, Splunk, or Tableau to build a report. Link to documentation: https://support.controlup.com/docs/add-horizon-integration and https://support.controlup.com/docs/export-cuquery.
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Read the entire article here...