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Reporting Related Training & Support Archives

Reporting training and support-related archives from inside the ControlUp Community on Slack.

Investigating BSOD Reports with ControlUp

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A user asked how they can get a BSOD report put into the Device Events of the computer it happened on, and also what parameters are available. A ControlUp member suggested the bug check code should be converted to Hex, and provided an example. They also recommended the user look into scripting, or upgrade to agent 2.13, which includes Windows Error Reporting. ControlUp 2.13 will provide UC&C improvements.

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Investigating Performance Issues in Citrix VDI with NVIDIA GRID GPU

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A user reported strange performance differences between identical Citrix VDI machines with NVIDIA GRID GPU configured, all started from the same master. Though NVIDIA licensing and configuration was OK, some machines did not show a GPU in use. Other users suggested checking the ControlUp Agent delayed start setting and switching between native Microsoft APIs and NVIDIA metrics (https://support.controlup.com/docs/gpu-monitoring-with-controlup?highlight=gpu). They also recommended looking at known issues. The customer planned to investigate the issue further the next day.

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Performance Monitor Counters – An Overview

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@member shared insight into various Performance Monitor Counters, such as CPU Queue Length, Disk Queue Length, Open Handles, Context Switches, and Peak User Input Delay. These metrics measure capacity, thread waiting to be executed, open file handles, rate of context switches, and maximum delay experienced by user input, respectively. Information on these metrics can be found in Microsoft documents (https://systemcenter.wiki/) and a blog post by ControlUp (https://www.controlup.com/resources/blog/).

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Solving Internal Network Connectivity Issues from ControlUp

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A user reported an issue when trying to run a network connectivity check script from ControlUp - a password was being requested but the documentation was not indicating anything about this. However, the user realized they had a typo. It was then suggested to do a "test-netconnection mon1 -port 40706" which revealed the problem was internal and related to cluster communication. Support was contacted to get to the bottom of the issue. The Academy can be found at https://support.controlup.com/v1/docs/how-to-check-network-connectivity-to-controlup-cloud-services.

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Feature Requests to Expand ControlUp Reporting Capabilities

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A user asked that ControlUp allow for Historic Data for GPU and Datastore latency and I/O historically in Reports via UserVoice suggestions, and urged others to upvote. ControlUp revealed they have already implemented Historic Data for GPU in some environments, and do not find granular Datastore data for latency and I/O useful since they don't look deeper than average/max over 5 minutes.

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Troubleshooting a Telephony Issue With ControlUp Data

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A user asked if it is possible to get granular data from ControlUp to troubleshoot an issue with calls dropping on a telephony system. It was suggested that an alert or script be set up to gather data, however the customer preferred to use Citrix ADM. ControlUp already gives extra details for the Protocol Latency metric such as Min, Max and Avg over a 5-minute interval and users were asked if this was helpful for the issue. The question was left open-ended to determine if more granular data could be made available in the future.

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