Solving Internal Network Connectivity Issues from ControlUp

A user reported an issue when trying to run a network connectivity check script from ControlUp – a password was being requested but the documentation was not indicating anything about this. However, the user realized they had a typo. It was then suggested to do a "test-netconnection mon1 -port 40706" which revealed the problem was internal and related to cluster communication. Support was contacted to get to the bottom of the issue. The Academy can be found at https://support.controlup.com/v1/docs/how-to-check-network-connectivity-to-controlup-cloud-services.

Read the entire ‘Solving Internal Network Connectivity Issues from ControlUp’ thread below:

trying to run the network connectivity check but when i run the script as network service it is prompting me for a password. am i supposed to know what it is?. the docuement doesnt indicate anything about a password prompt https://support.controlup.com/v1/docs/how-to-check-network-connectivity-to-controlup-cloud-services

never mind. im a doofus. had a typo

Try doing a “test-netconnection mon1 -port 40706” from all of your other monitors. This is your main issue.

yay i wwin

I don’t think you have issues to the cloud, its all internal.

theyre on different subnets

hermmm…edwards

well i put a ticket into support

Yep, thats the problem. Cluster communication. Support guys will get to the bottom of it.

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