A discussion on setting up a trigger for an email notification for an RDS server with a powershell script was held. It was suggested to check the Windows event log and run a script when the trigger is fired. The email should only be sent once and not for all 3 servers in the folder. ControlUp Academy offers training for scripting.
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Scripts Related Training & Support Archives
Scripts training and support-related archives from inside the ControlUp Community on Slack.
Getting Detailed Folder Sizes on VDI using ControlUp
A user asked for a script to get a detailed breakdown of folder sizes on virtual desktop infrastructure (VDI), and a solution was suggested using Get-FolderSize and Format-Size functions. Another user suggested using treesize CLI, which is freeware, but it was noted that the paid version is needed for the CLI. A script was successful in pulling the list of VDI from ControlUp Monitor. Get-cucomputers was also mentioned as a solution.
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Read the entire article here...
Troubleshooting Duplicate Alerts in ControlUp
Users discuss an issue with receiving duplicate alerts despite having only one trigger and one follow-up action set up. A solution is suggested to reboot the monitor and check the logs. If the issue persists, it is recommended to contact ControlUp support for further assistance or potentially use a SMTP server instead. The option to use a script action for additional checks and information is also mentioned. An alternative approach using an SMTP server or a script action are discussed for sending alerts.
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Read the entire article here...
Syncing Templates in AD with RealTime DX
A user asked for help synchronizing Templates OU in AD with RealTime DX. Another user shared a link to an older AD sync script as a potential starting point. Someone asked if Citrix could be used as the source of truth. The reason for not doing so was because the templates are not in a machine catalogue or delivery group.
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Read the entire article here...
Understanding Logon Duration in ControlUp: Exploring Factors and Using the Logon Script for Analysis
A user asked for clarification on the difference between logon duration values shown in the ControlUp console and Citrix Analytics Reports. It was suggested to use the logon duration script for more detailed breakdowns of the values and to isolate users and use Promon for specific time stamps. Links to helpful resources were also provided.
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Read the entire article here...
ControlUp v9 Upgrade: Warnings and Solutions
A user upgraded to v9 of ControlUp and received warning messages on using the new sync script. Suggestions were made to check trigger folders, update data collectors, and make sure all agents are on .net 4.8. Support ticket may be needed if issue persists. Console version and continued updates were also discussed.
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Read the entire article here...
Troubleshooting SAML Setup for DEX in ControlUp
A user was having issues setting up SAML for DEX and reached out for assistance. The ControlUp team suggested checking the Endpoint/Assertion Login URL configured in Okta, as well as ensuring the correct region is selected. The user later realized they had provided the wrong URL to their Okta admin and resolved the issue.
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Read the entire article here...
Troubleshooting Duplicate Servers in the ControlUp DX Console
A user asked for help solving an issue with duplicate servers in the DX Console. Other users suggested checking if the servers were from different sites, as consoles do not merge data from different sites by default. Another solution is to enable multi-site association, which may increase network traffic between sites. Matching sites between extensions and agents may also help. The feature can be found at https://support.controlup.com/docs/multi-site-association-feature. The issue may have been caused by API monitors in a different site. Out of hours is recommended for turning on the feature.
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Read the entire article here...
Addressing Drive Mapping Issues with a Custom Script Action
A user is seeking suggestions for a custom script action to identify the root cause of drive mapping issues for a customer. More information is needed on what the script should achieve. The customer deploys network drives via GPO, and the issue could be due to reasons such as VPN or insufficient permissions. The user wants to gather as much information as possible when a drive is not mapped, as a gpupdate/force does not provide insight into the cause of the issue.
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Read the entire article here...
Maximizing Use of ControlUp Academy and Running Scripts on All Machines
The discussion inquired about the functionality of ControlUp Academy, a training platform that offers free self-training and instructor-led content. Certifications from ControlUp are also available. Suggestions were given on how to filter out machines without the agent in order to properly run a PowerShell script on all machines. Additionally, it was recommended to disconnect from all extensions and connect to a specific folder in order to avoid complications with unmanaged machines. Local machine accounts are used when running a script, but the agent must be connected to the tree for it to function properly.
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Read the entire article here...