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Scripts Related Training & Support Archives

Scripts training and support-related archives from inside the ControlUp Community on Slack.

Can you Monitor Linux for Instant Clones with ControlUp?

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A customer had an issue with configuring ControlUp for Linux instant clones. It was determined that Linux support for VDI is not currently available. The agent can be installed directly from the command line, but currently there is no option to register by device name. ControlUp for Desktops (CU4D) is used for monitoring Linux devices, but not for master image or instant clones scenarios. The customer was informed that this is a feature question on the roadmap, but no timeline is available yet.

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ControlUp Edge DX – SIP Agent Installation and Upgrades

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Users discuss if it is okay to install the 'ControlUp Edge DX - SIP Agent' on the monitor servers to see the same type of data as endpoints. It is recommended to have the cu4vdi agent installed on the monitor servers for a fuller picture of the environment. Also, it is possible to upgrade existing clients to a newer version using the PowerShell module. The two different agents, sipagent and cuagent, are discussed and it is noted that detailed metrics can be found in the VDI tab. A call can be set up to answer any further questions.

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ControlUp’s Options for VDI Utilization Reports and Dashboards

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A customer has requested a high-level overview of VDI utilization over a specific period, categorized by VDI class and possibly department. ControlUp's console and VDI REST API can be used to generate customized reports and dashboards, while new updates are being made to include VDI data in existing dashboards. Further discussion includes suggestions for using the API to create custom reports and importing data into other tools. Some existing reports, such as the Session Count report and session activity report, can also provide relevant data.

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ControlUp DEX Portal: Missing Features and Limitations

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A discussion about the missing features and limitations of the DEX Real-Time Portal compared to the classic ControlUp Real-Time Console. Users share their experiences and preferences, including the ease of reading and filtering events and the lack of real-time data in the DEX portal. Some suggest separating data into different tabs for better troubleshooting, while others note that some columns in DEX show no data for the same server. A suggestion is made for a session with the product manager to improve understanding and workflow of the DEX portal.

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Troubleshooting ControlUp Upgrade Process

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An employee is troubleshooting the upgrade process for ControlUp. They are updating from version 9.0.5.423 to 9.1.5.445 and have encountered an rpc error when trying to add a monitor to a specific region. The issue is due to the console using the Windows identity of the person running the console, so the user may need to run the console as a user with permission or deploy the monitor through PowerShell. The recommended upgrade order is console, monitor, data collector agents, and all other agents. The ControlUp website has a guide for upgrading and the employee has a further question about downloading the Real-Time DX Console.

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Setting Up a File-Triggered Maintenance Mode in ControlUp

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A question was asked about creating a trigger that would monitor a file on a server and put the server into maintenance mode if it does not exist. The response suggested using a scheduled trigger with a PowerShell script to check the file's presence. The suggested script can be found at \\SERVERNAME\Core\ControlUpFileShareTest.txt and can be run with the command "powershell.exe -file c:\tech\scripts\find_files.ps1."

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