A user asked if the "Forecasting" feature for Insights Reports was supported on On-prem infra, specifically for the Host Trends report. They were told that it was not available on-prem, and that there were no plans to add this to IOP at this time.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Accessing Custom “Teams Trends 7days” Insights Report
A user asked for help accessing a custom Insights report "Teams Trends 7days" - they were provided with the full URL to access it both for cloud (https://insights.controlup.com/home/application-trends/) and on-premise (https://insights.domainname.com/teams_trends_7days). Unfortunately, this didn't help and the page comes up blank.
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Read the entire article here...
Analyzing Hive Health and Scout Health in ControlUp Portal
This discussion focused on the difference between hive health and scout health, and the health metrics available in the scout details on the ControlUp portal. It was suggested that a "dead man's switch" be included to better help Scoutbee users with a metric to rule out hive-related issues. Hive availability can also be monitored to understand the reason for no test results in a certain period. The URL for the feature "Scout malfunction alert" is https://support.controlup.com/docs/alerts-for-stopped-scouts.
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Read the entire article here...
After upgrading Citrix VDA to 2203CU2 have noticed the HDX Latency to be erroneous and erratic?
Users reported incorrect HDX Latency and Round Trip Time (RTT) values in Citrix VDA versions 2112 and earlier. The issue can be fixed by disabling the HDX Adaptive Scaling feature in the VDA registry (CVADHELP-19781). Changing the CU setting to current value and disabling Remote DX latency may also help. More information can be found in the Citrix documentation at https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/2203-ltsr/whats-new/cumulative-update-1/fixed-issues.html.
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Read the entire article here...
Historical Data stopped updating in ControlUp
The user had difficulty seeing historical data since February 23 despite service restart, and opened a support ticket. It was suggested to restart the service or to wait for an upgrade to 8.7. A large mass of data tickets were uploaded, and it will take a day or two for the data to be processed and the issue to be resolved. 8.8 with its multi-tenancy feature is due to be released and the user was excited by the news.
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Read the entire article here...
EUC Environment Cloud Connection Disconnection Issues with ControlUp
Users are experiencing multiple disconnects/reconnects with their EUC Environment cloud connection daily which is causing issues in the ControlUp console, false reports of failed desktops, and data disappearing when navigating Solve. A ticket was raised four years ago but no resolution has been provided. Support suggested rebooting data collectors and adding resources but it is believed the issue lays with Citrix's API blocking connections. ControlUp is actively working with Citrix to resolve the issue.
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Read the entire article here...
Error 94 in FSLogix Log Parser Script
Users were having issues with the FSLogix log parsing script, showing an error in line 94. It was found that changing the line to include a '+' would solve the issue, which @member then confirmed. The update has been pushed to production, and the issue is now resolved.
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Read the entire article here...
Numerical Sorting in Custom Reports with ControlUp
A user asked about numerical sorting in custom reports with ControlUp. It was suggested that the data must first be interpreted when creating an index, meaning numbers must be read as numbers. If uploading decimals, multiplying them by 1000 can be a workaround. URLs mentioned were not included.
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Read the entire article here...
How to view (in the user reports) how long the session was idle on ControlUp?
The user wanted to track idle time in user reports, but couldn't find the column in the default view. It is available in the User Activity historical report. Wouter and Joel advised to access this data from Insights or the Solve button, but the column has not been ported over due to inaccuracy. The user eventually found it.
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Read the entire article here...
How often is the Session Activity supposed to be updated in ControlUp?
Data is uploaded to Session Activity every 30 minutes and processed in about an hour. The Session Count report can be used to check the last upload time. There is an unrelated data issue that is being observed to see if it fixes itself at the next data dump.
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Read the entire article here...