A user reported an error message they had received while attempting to distribute a single FSlogix AppMasking Rule from one VDA to 30+ others. The potential cause of the issue was suggested to be the number of concurrent file sharing connections being limited in Windows desktop OS as a license limit. The ControlUp support team requested some additional information to investigate the issue. The user mentioned they used an SMB share to host their FSlogix rules and GPOs, and copy them locally during gpupdate.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Replacing a Weak SSL Certificate in ControlUp
A customer reported a weak SSL certificate from ControlUp (SHA1, wrong hostname, self-signed) and asked if any issues may surface when switching to a trusted, SHA256 certificate with the correct hostname. It was suggested that the certificate switch should work without any issues, but the current COP version, certificate name, and file were requested for confirmation. It was later established that the certificate deployed with Console, Monitor, and Agent was the culprit, and that the old certificate just needs to be replaced.
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Read the entire article here...
Finding Computer Systems Uptime in ControlUp Insights & Solve
A user asked about a report to see how many systems were up during a period of time. The user was informed it can be found in the Sessions Count under Insights & Solve, including computers count for connected machines.
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Read the entire article here...
Using Insights to View Most CPU & RAM Consuming Applications Over Given Period
A user asked how to view the most CPU and RAM consuming applications for a user on a shared server in a single graph, using only Insights. ControlUp Solve Computer Trends can display this in two charts, but the user would like the same list in a single graph, over a given period, which is not possible with just Insights. A feature request for this has been suggested. The App Trends section can be used to view one process at a time.
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Read the entire article here...
Customizing Widgets and New Analytics in ControlUp Solve
The conversation began with customers asking for the ability to filter applications in widgets, blacklisting or whitelisting them. ControlUp is now excluding ControlUp processes and allowing customization of widgets in the upcoming Solve release. In addition, there will soon be a new analytic report for machines with high CPU. Finally, users can use Export-CuQuery to create a workaround to get data on applications crashing or hanging.
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Read the entire article here...
Seeking Splunk Metrics for Disk IOPS Reporting on IOP Dashboards
A user was looking for the Disk Read and Write IOPS metrics for custom dashboards on IOP. Someone suggested to utilize the underlying Splunk query to customize existing reports, while another user mentioned that the metric diskreadpersec_avg is Disk Reads IOPS. More information on the other metric was requested.
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Read the entire article here...
Investigating Unusual Behavior on ControlUp VDI’s
ControlUp experienced weird issues in their environment, where VDI's were ignoring all policies and scanning their drive. Microsoft Defender Engine 4.8.2210.6 was identified as the cause and a rebuild was done using the latest 4.8.2211.5 engine to fix it. Other users were asked if they have experienced a similar issue. It was further clarified that the engine was not supposed to be scanning the drives but the process itself was pulling data from the PVS server. Investigations found that most systems couldn't give the version of the process and the instances that did didn't show any spike in I/O.
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Read the entire article here...
Combining Remote Display Analyzer and ControlUp
A user asked about combining Remote Display Analyzer (RDA) and ControlUp, and whether questions about hardware encoding can be asked in the discussion. This was similar to a question asked previously with no response. IMO, the two services have different design goals and ControlUp's scope is broader than RDA. However, ControlUp could add some of the RDA metrics if requested by customers.
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Read the entire article here...
Finding Out About SSO Integration for ControlUp Products
A user asked about SSO integration with Solve and Insights, as well as the integration of Scout Bees and whether it is necessary to configure Solve and Insights separately with the IDP. The user was informed that Solve and Insight can be accessed via Solve, and that Insights will be ported over into Solve, with the data upload process and dependency on s3 being removed. An update is expected in about a week or two, and the user was advised to contact their CSM or sales team for more unofficial details.
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Read the entire article here...
Issues Adding Citrix Cloud Connection with ControlUp 8.7
A user reported they were unable to add a Citrix cloud connection to ControlUp 8.7 - the shared credentials needed were only present in the console where the connection was initially added. Suggestions of renaming AppData, clearing cache, and checking for a network/proxy/AV issue were made. The user was ultimately advised to submit a ticket to ControlUp's support at support@controlup.com.
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Read the entire article here...