A user asked about putting in place a sync between AD and ControlUp and wondered what the folderpath attribute should look like in their case. The universal sync script is the replacement for the CVAD script, and should be used for EUC. It was suggested to add an introductory section comparing the AD Sync and EUC Sync to the documentation, which the team is now doing. The link in the EUC Sync documentation was removed due to being deprecated. The updated documents can be found at https://support.controlup.com/docs.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Investigating Network/Internet Connection Drops with ControlUp Latency Report
The user asked about a graph showing gaps in latency numbers which indicates a drop in the clients network/internet connection. It was suggested to set up Scoutbees and monitor wifi as part of the issue resolution. Having 3 targets in the latency report and seeing gaps in the same spot for all 3 targets could point to an issue with the user's cable, router, modem or ISP. ControlUP traceroute info might also be helpful.
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Read the entire article here...
How to schedule a report first of every month via ControlUp Scoutbees?
A user asked whether it was possible to send a monthly report with metrics for EUC environments using Scoutbees; it was suggested that this can be done with the API called Honeycomb and a link to the KB article was provided. It later emerged that the Honeycomb API is a beta version of Scoutbees and will be available soon.
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Read the entire article here...
Understanding Desktop Load Time in CU Insights for VDI Environments
The user asked for an explanation of the Desktop Load Time parameter in CU Insights for Citrix VDI environments - this is the average duration of the desktop initialization phase, including the Active Setup phase if it is the first time a user logs on to a Windows computer. The user also asked what can affect the duration and if any methods are available to fight the parameter and make the Logon Duration Score lower. Further information is available at https://support.controlup.com/docs/logon-duration-report and https://www.controlup.com/resources/blog/entry/troubleshoot-and-speed-up-windows-logons-in-desktop-virtualization-environments/.
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Read the entire article here...
Differences Between Solve and Insights by ControlUp
A user asked about the differences between ControlUp's Solve and Insights. The user was told that Solve is the main interface and Insights will be incorporated into Solve. The webinar https://www.controlup.com/webinars/webinar-optimize-your-daas-environment-with-controlups-next-gen-web-interface/haha is a good source for more information. The user was told that some reports and functions are not yet in Solve and there is a separate license for Solve.
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Read the entire article here...
Troubleshooting Slow Logons with ControlUp and FSLogix
A user asked for a way to examine slow logons in a new FSLogix configuration. @member suggested watching the ControlUp Analyze Logon Duration webinar for an introduction to the ALD script, followed by the extended Q&A blog/video. They also recommended launching an FSLogix log parser script to look for retries and the "loadProfile time" in the ControlUp logs. The user is asked to report their results. Weblinks: ControlUp Analyze Logon Duration webinar: https://www.controlup.com/webinars/webinar-end-slow-logons-forever-with-controlup/; ControlUp Analyze Logon Duration Q&A blog/video: https://www.controlup.com/resources/blog/entry/controlup-analyze-logon-duration-after-hours-an-extended-webinar-qa/; FSLogix log parser script: https://www.controlup.com/script-library-posts/fslogix-log-parser/.
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Read the entire article here...
Creating a Script for Maintenance Mode Changes on Citrix Machines
This discussion was about creating a script to show who changed maintenance mode on Citrix machines and when, as well as potential logs for restarts, forced logoffs and MCS updates. The ControlUp Script Library already includes a script that shows log information, but users suggested modifications to provide more detailed information such as for maintenance mode changes. The discussion was in favour of this idea as it would allow for quicker learning of the why behind accidental maintenance mode changes. The Script Library URL is https://www.controlup.com/script-library-posts/show-citrix-director-actions/.
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How to Access Historical Graphs and Reports in ControlUp Edge DX?
In ControlUp Edge DX, users can access historical graphs and reports of device data. Users can also set their chart columns to 1 for more space in the chart, which will be particularly useful for longer time periods. The default is 4 columns.
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How to Report and Alert on VM’s with System Event Source “Bugcheck”
It is possible to create an event trigger to alert on virtual machines (VMs) with system event source "bugcheck" through email (or webhook and a few other options). However, this would only work when the event is occurring, not for past events. If the event relates to a blue screen, the agent might be gone and it won't alert. To solve this, it is suggested to set a trigger when the VM status goes from error to ready and run a script to check for that event.
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Read the entire article here...
how to Build Custom Reports for ControlUp Edge DX?
A user asked how to get a custom report built for ControlUp Edge DX, a report that shows the total time a computer has an active session in a week. Tom provided links to relevant reports and discussed EU laws and active time recording. Filters can also be put in place to prevent "cheating the system", such as time-keeping utilities like Caffine.exe.
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Read the entire article here...