Data is uploaded to Session Activity every 30 minutes and processed in about an hour. The Session Count report can be used to check the last upload time. There is an unrelated data issue that is being observed to see if it fixes itself at the next data dump.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
How to Add a Script to the ControlUp Community Script Library?
A user asked how to add a script to the ControlUp Community Script Library. They were directed to a blog post which outlines the process for sharing, and the user mentioned they had two scripts that they created to provide a report of user profiles reset by Citrix Director and to clear the storage space from reseted profiles. This is suggested to be added to @member's list of community triggers. The Academy can be found at https://cuacademy.controlup.com/
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Read the entire article here...
How to generate a report of network latency (session latency) of one specific day in ControlUp Edge DX?
A user asked about obtaining network latency reports for a specific day - it can be done by creating a custom report on the Edge DX platform. For help, they can go to the site mentioned.
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Read the entire article here...
Accessing Historical Reports with ControlUp Solve Trial License
A user was trying ControlUp Solve on a trial license and found the UI promising, but couldn't access historical reports as they were running an on-premise appliance. It was suggested that the user deploy the on-premise appliance and use a version 8.6.5 or higher, but that Solve on-prem does not have built-in historical reports. To access these, they would need to connect to IOP.
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Read the entire article here...
Syncing Between AD and ControlUp
A user asked about putting in place a sync between AD and ControlUp and wondered what the folderpath attribute should look like in their case. The universal sync script is the replacement for the CVAD script, and should be used for EUC. It was suggested to add an introductory section comparing the AD Sync and EUC Sync to the documentation, which the team is now doing. The link in the EUC Sync documentation was removed due to being deprecated. The updated documents can be found at https://support.controlup.com/docs.
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Read the entire article here...
Investigating Network/Internet Connection Drops with ControlUp Latency Report
The user asked about a graph showing gaps in latency numbers which indicates a drop in the clients network/internet connection. It was suggested to set up Scoutbees and monitor wifi as part of the issue resolution. Having 3 targets in the latency report and seeing gaps in the same spot for all 3 targets could point to an issue with the user's cable, router, modem or ISP. ControlUP traceroute info might also be helpful.
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Read the entire article here...
How to schedule a report first of every month via ControlUp Scoutbees?
A user asked whether it was possible to send a monthly report with metrics for EUC environments using Scoutbees; it was suggested that this can be done with the API called Honeycomb and a link to the KB article was provided. It later emerged that the Honeycomb API is a beta version of Scoutbees and will be available soon.
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Read the entire article here...
Understanding Desktop Load Time in CU Insights for VDI Environments
The user asked for an explanation of the Desktop Load Time parameter in CU Insights for Citrix VDI environments - this is the average duration of the desktop initialization phase, including the Active Setup phase if it is the first time a user logs on to a Windows computer. The user also asked what can affect the duration and if any methods are available to fight the parameter and make the Logon Duration Score lower. Further information is available at https://support.controlup.com/docs/logon-duration-report and https://www.controlup.com/resources/blog/entry/troubleshoot-and-speed-up-windows-logons-in-desktop-virtualization-environments/.
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Read the entire article here...
Differences Between Solve and Insights by ControlUp
A user asked about the differences between ControlUp's Solve and Insights. The user was told that Solve is the main interface and Insights will be incorporated into Solve. The webinar https://www.controlup.com/webinars/webinar-optimize-your-daas-environment-with-controlups-next-gen-web-interface/haha is a good source for more information. The user was told that some reports and functions are not yet in Solve and there is a separate license for Solve.
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Read the entire article here...
Troubleshooting Slow Logons with ControlUp and FSLogix
A user asked for a way to examine slow logons in a new FSLogix configuration. @member suggested watching the ControlUp Analyze Logon Duration webinar for an introduction to the ALD script, followed by the extended Q&A blog/video. They also recommended launching an FSLogix log parser script to look for retries and the "loadProfile time" in the ControlUp logs. The user is asked to report their results. Weblinks: ControlUp Analyze Logon Duration webinar: https://www.controlup.com/webinars/webinar-end-slow-logons-forever-with-controlup/; ControlUp Analyze Logon Duration Q&A blog/video: https://www.controlup.com/resources/blog/entry/controlup-analyze-logon-duration-after-hours-an-extended-webinar-qa/; FSLogix log parser script: https://www.controlup.com/script-library-posts/fslogix-log-parser/.
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Read the entire article here...