A user asked about hard and soft page faults and ControlUp's reporting capabilities regarding these faults. Hard page faults generally have a larger negative impact on performance, however with more people using solid state drives this impact is not as drastic. ControlUp is working to include this measurement of hard page faults in its reporting. In terms of acceptable page fault expectations, it varies depending on underlying hardware and disk speeds, and looking at the combination of hard page faults and excessive queue lengths can help to determine if there is an issue.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Anyone have experience with ControlUp Edge DX & XenApp provisioned TS / VDI?
A user asked about experience with EdgeDX and XenApp provisioned TS/VDI and was recommended to deploy RealTimeDX instead due to its stateless nature and the fact that it will need rebooting to change the device ID and lose historical reports. To overcome this for Teams Monitoring, the user could install the EdgeDX Agent with a known switch, make a hardcoded link from the C and D drives, and set the custom RegisterWithDeviceName setting to be true. The user then asked if this was officially supported and if it would be coming to EdgeDX or Realtime/Solve, and was told that it is very interesting.
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Don’t see local network drive mappings as we are used to see when connecting trough traditional RDP or other RDP managers in ControlUp
A user reported that UNC mapped drives do not appear in the Remote Desktop feature from the Realtime Console, even when the "Drives" option is enabled in the configuration. It was confirmed by @member and understood that waiting on the implementation in Solve in necessary. The user suggested an additional master setting that would allow admins to control pasting in and out of RDP sessions if they wish.
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Read the entire article here...
Running ControlUp Edge DX on Dell ThinOS
ControlUp users discussed a potential Edge DX plugin for Dell ThinOS. Dell mentioned the same feature six months ago, however, there has been no official announcement since. ControlUp users receive reports of both Edge DX and Remote DX. Remote DX is available in the ThinOS 9.1 release but Edge DX will not be accessible until the ThinOS moves to Ubuntu next year. A package is available if users wish to push it themselves.
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Script for Monitoring Published App and Desktop Session Statistics with ControlUp
A user shared a script for a furniture company that was designed to show the number of sessions for published apps and desktops, and the percentage of the total for each of them. The script must be run on the ControlUp Monitor version 8.6.5 or newer and it was modified to allow for large amounts of sessions. The results use Export-CUQuery instead of Invoke-CUQuery. The discussion also included tips regarding color scheme and location.
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Do you need ControlUp Real Time Agent installed to view the Citrix License Usage report?
This discussion revolves around the Citrix License Usage report, and whether the Real Time agent needs to be installed on the Citrix license server. It was confirmed that it is necessary for on-prem customers, although hard to do for cloud customers. Additionally, triggering the license with the PowerShell module is possible since version 8.6.5, and requires a two step trigger and running the script in the message.
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Logon duration is available in ControlUp Edge DX from the logons and user sessions report
A user asked if there was a way to report the logon duration of an endpoint from sign-in to landing at the desktop, as well as a way to report the reboot time of the endpoint. The logon duration can be seen in the Edge DX 'Logons and User Sessions' report, while the reboot time could be reported using a custom report from the Windows Shutdown/Reboot Event IDs. The user appreciated the tip and said they would look into it.
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Any time line when ControlUp Remote DX data will be included in historical reports?
This Slack discussion discussed upcoming features related to RemoteDX for the ControlUp streaming project: including visibility in historical reports, Client Metrics under Session Details and Gantt, and a new Preset in Session Activity. The user asked about previewing the features in their environment, and the PM offered their availability for a scheduled session.
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EUC sync scripts is not fetching the updated objects added to the delivery groups
An issue was being discussed where EUC (end user computing) sync scripts were not fetching updated objects added to delivery groups. In addition, there was a question asked about cost management for azure provision workloads, with responding comments about scripts for cost reports, as well as ideas for a script that would track the cost of a particular machine. The conclusion was for further discussion about these requirements in a call the next day. KBA feedback for the EUC sync script was also requested.
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Enhancing Historical Session States in the ControlUp Console
This discussion suggested adding a drilldown or popup when clicking on the "live" real-time session in Discovery Sessions in the ControlUp console, allowing for historical session states to be readily seen. Insights were discussed as well as the invoke-cuquery command with the mentioned session fields. Historical Reports can be found in Session Details of a specific session under the "right click" action menu. Following this conversation, a feature request was made with the Customer Success Manager for a historical reports drilldown from a drilled down machine, and a bug was identified in Solve.
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Read the entire article here...