A user was looking for the Disk Read and Write IOPS metrics for custom dashboards on IOP. Someone suggested to utilize the underlying Splunk query to customize existing reports, while another user mentioned that the metric diskreadpersec_avg is Disk Reads IOPS. More information on the other metric was requested.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Investigating Unusual Behavior on ControlUp VDI’s
ControlUp experienced weird issues in their environment, where VDI's were ignoring all policies and scanning their drive. Microsoft Defender Engine 4.8.2210.6 was identified as the cause and a rebuild was done using the latest 4.8.2211.5 engine to fix it. Other users were asked if they have experienced a similar issue. It was further clarified that the engine was not supposed to be scanning the drives but the process itself was pulling data from the PVS server. Investigations found that most systems couldn't give the version of the process and the instances that did didn't show any spike in I/O.
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Read the entire article here...
Combining Remote Display Analyzer and ControlUp
A user asked about combining Remote Display Analyzer (RDA) and ControlUp, and whether questions about hardware encoding can be asked in the discussion. This was similar to a question asked previously with no response. IMO, the two services have different design goals and ControlUp's scope is broader than RDA. However, ControlUp could add some of the RDA metrics if requested by customers.
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Read the entire article here...
Finding Out About SSO Integration for ControlUp Products
A user asked about SSO integration with Solve and Insights, as well as the integration of Scout Bees and whether it is necessary to configure Solve and Insights separately with the IDP. The user was informed that Solve and Insight can be accessed via Solve, and that Insights will be ported over into Solve, with the data upload process and dependency on s3 being removed. An update is expected in about a week or two, and the user was advised to contact their CSM or sales team for more unofficial details.
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Read the entire article here...
Issues Adding Citrix Cloud Connection with ControlUp 8.7
A user reported they were unable to add a Citrix cloud connection to ControlUp 8.7 - the shared credentials needed were only present in the console where the connection was initially added. Suggestions of renaming AppData, clearing cache, and checking for a network/proxy/AV issue were made. The user was ultimately advised to submit a ticket to ControlUp's support at support@controlup.com.
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Read the entire article here...
How Does ControlUp Edge DX Determine Missing Patches?
A user asked about how ControlUp Edge DX determines missing patches and it was replied that Edge DX gets this information from what Windows Update is reporting. The user then ran winget which didn't show anything missing.
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Clarifying ControlUp Edge DX and Remote DX Use Cases
Paul asked for clarification between ControlUp Edge DX and Remote DX and their use cases. EdgeDX is a standalone agent and RemoteDX is a plugin to Citrix Workspace/Horizon Client. Paul wants to get data from sessions, and tested with Mac, where EdgeDX data was visible but not data was visible in session views. RemoteDX was installed but did not show data in the session view. Further testing and a ticket may be necessary. More information on the Virtual Channel configuration can be found at https://support.controlup.com/docs/remote-dx-known-issues.
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Read the entire article here...
Investigating Delays for Dedicated Citrix MCS VDI
A user reported that all applications on their dedicated Citrix MCS VDI, which has 6xCPU and 64GB RAM for running Bloomberg and other heavy apps, have experienced delay, including mouse delays. It was suggested to check the latency Last metric in the RT console, or the latency metrics via the Session Details report in Insights. RemoteDX and Scoutbees were also mentioned as useful tools to check the endpoints network conditions and latency to the backend servers. A temporary license had been applied for to test these products.
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Read the entire article here...
Understanding Hard & Soft Page Faults with ControlUp
A user asked about hard and soft page faults and ControlUp's reporting capabilities regarding these faults. Hard page faults generally have a larger negative impact on performance, however with more people using solid state drives this impact is not as drastic. ControlUp is working to include this measurement of hard page faults in its reporting. In terms of acceptable page fault expectations, it varies depending on underlying hardware and disk speeds, and looking at the combination of hard page faults and excessive queue lengths can help to determine if there is an issue.
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Anyone have experience with ControlUp Edge DX & XenApp provisioned TS / VDI?
A user asked about experience with EdgeDX and XenApp provisioned TS/VDI and was recommended to deploy RealTimeDX instead due to its stateless nature and the fact that it will need rebooting to change the device ID and lose historical reports. To overcome this for Teams Monitoring, the user could install the EdgeDX Agent with a known switch, make a hardcoded link from the C and D drives, and set the custom RegisterWithDeviceName setting to be true. The user then asked if this was officially supported and if it would be coming to EdgeDX or Realtime/Solve, and was told that it is very interesting.
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Read the entire article here...