The user had difficulty seeing historical data since February 23 despite service restart, and opened a support ticket. It was suggested to restart the service or to wait for an upgrade to 8.7. A large mass of data tickets were uploaded, and it will take a day or two for the data to be processed and the issue to be resolved. 8.8 with its multi-tenancy feature is due to be released and the user was excited by the news.
Read the entire ‘Trouble Viewing Historical Data in ControlUp?’ thread below:
I know the directions said to stop and start the monitor service but I rebooted the monitor and still don’t have data since Feb 23. Should it restart the service instead?
historical data I assume, please open a support ticket as that’s not ok.
will do
a service stop, wait, start is enough but a reboot is always good
we have a plan to upgrade to 8.7. Should I hold on that until this issue is resolved?
I would advise doing that to prevent confusion
"A large mass of data tickets were uploaded and are being processed by our system now. It may take a day or two for all of the data to populate into Solve/Insights historical reports but you should see the data improve over time."
Hey Brian! I see that you saw my response. Your restart seems to have fixed the issue but it will take some time to process.
THX.. shared here in case anyone else is experiencing this.
Should I wait to upgrade to 8.7?
I would wait until the data uploads are caught up, and then I think you will be good to upgrade. 🙂 I’ll keep you updated on the progress.
@member unless you want to wait for the v8.8 beta with the first phase of multi-tenancy 👀
I am sooooo excited to see that!!!!
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