A user sought advice on building a ControlUp infrastructure to monitor two geographically distant sites, separated by 2500 km/1500 miles. Experts suggested the user leverage the latest version (8.8) of the ControlUp Console and Optimization Pack, and place all the necessary components, including the Solve and Insight Pack, in the larger site once it is built and ready. It was also suggested that it might be possible to establish a temporary network in Site A to help facilitate easier movement of components. The ControlUp Academy can be found at https://cuacademy.controlup.com/.
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ControlUp Insights Related Training & Support Archives
ControlUp Insights training and support-related archives from inside the ControlUp Community on Slack.
How To Get Full Reports of App Load Time in ControlUp
A user asked about getting full reports of Application Load Time in addition to the small graph found under Insights. It was suggested that the same report could be found in the Solve Web interface. The report is under 'Solve > Reports > App Statistics. Thanks to Sivan for the help.
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Gathering Custom Reports with ControlUp Insights
This discussion focused on custom reporting needs and different ways to create and access reports. It was suggested to ask ControlUp for a road map call, and to open a public API as part of the new streaming data project. Insights (on-prem) and PowerShell and Excel were also mentioned as possible ways to create custom reports. Additionally, reports should be stored for one year, rather than having the data in two places, to avoid extra work for users.
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Investigating Performance Issues with Teams on W2019 PVS Machines
The head of IT reported extreme slowness of Teams in his W2019 PVS shared machines since the beginning of the week. Insights showed high latency and low protocol bandwidth in the historical data but no CPU or memory peeks were seen. It was suggested to look at real-time performance views on his machine, and consider upgrading to the latest ControlUp version 8.8 to check all FSLogix metrics.
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Filtering Environment Assessment: Desktops or Servers?
A user asked if there is a way to filter the Environment Assessment to show desktops or servers. Reminiscent of the Legacy Insights interface, the new reports coming to Solve may not offer this either. The user asked @member to comment on the matter. Finally, they expressed their support for MSPs Unite.
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Why You Should Care About DEX (Digital Employee Experience)
ControlUp Community Meetup #6 – Q&A with ControlUp CEO Jed Ayres!
Troubleshooting a Telephony Issue With ControlUp Data
A user asked if it is possible to get granular data from ControlUp to troubleshoot an issue with calls dropping on a telephony system. It was suggested that an alert or script be set up to gather data, however the customer preferred to use Citrix ADM. ControlUp already gives extra details for the Protocol Latency metric such as Min, Max and Avg over a 5-minute interval and users were asked if this was helpful for the issue. The question was left open-ended to determine if more granular data could be made available in the future.
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New Beta – ControlUp 8.8 Maintenance Release – Join the Beta and Share Your Feedback!
No data for a device/user on UC&C Dashboard for Teams
The user had a question about not being able to view data for a device/user on the UC&C Dashboards for Teams. The dashboard takes data from 2 sources - the Teams API and an agent for real-time insights. Microsoft Graph API is the data for the Teams management dashboards and agent data is linked by participant/session ID. If the data is missing, delayed, or timestamped incorrectly, it's a Microsoft issue. Screenshots were provided for clarification.
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