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ControlUp Insights Related Training & Support Archives

ControlUp Insights training and support-related archives from inside the ControlUp Community on Slack.

Collecting Pending Reboot Information in ControlUp

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A discussion took place regarding the use of a script to collect pending Windows update reboots from all systems in a tenant. A screenshot of the JSON format was requested, and it was suggested to test the script as a script action on the device. Another script was shared that would output the JSON correctly. This script was suggested for use instead.

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Widget Wednesday #14: Interactive Dashboards with Clickable Variables and Widgets

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It’s Widget Wednesday! This week… We are making dashboards interactive with variables and click-through insights! 🙂 This week’s Widget Wednesday focuses on a major usability upgrade to ControlUp Dashboards, enhanced variables, and interactivity that turn dashboards from static views into something you can actively explore. The goal here is simple: make it easier to move through your data, apply filters instantly, and get to answers faster without rebuilding views or digging through layers of configuration.…

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Improving Understanding of CPU Queue Events in ControlUp

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The group discussed how to better understand the details behind CPU queue events in ControlUp for Desktops. Some suggestions included adding specific event IDs for collection and using the new active processes > threads view to identify threads waiting for CPU availability. Complications to consider include CPU spikes and threads changing state rapidly. Running a WPA CPU trace may provide a better understanding of thread queueing.

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Troubleshooting Data Loading Issues in ControlUp VDI App

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A user was having issues with loading data in the VDI app on ControlUp. Suggestions were given for troubleshooting, including checking the agents on the data collector and following courses in the academy. The user also shared a connectivity test they ran from one of their monitors. After examining the monitors, everything seemed to be inbound and outbound communication was set up. However, the user noticed a recurring error in the event viewer on the agent machines.

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Widget Wednesday #9: Getting Started with ControlUp Dashboards

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In this episode of Widget Wednesday, Chris Twiest walks through how to get up and running with ControlUp Dashboards—especially if you’re new, short on time, or not sure where to begin. The session is intentionally practical, with no assumptions or pressure, and focuses on the quickest path to building something useful. Where to start The episode opens with the basics of approaching dashboards for the first time.…

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ControlUp DEX Portal: Missing Features and Limitations

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A discussion about the missing features and limitations of the DEX Real-Time Portal compared to the classic ControlUp Real-Time Console. Users share their experiences and preferences, including the ease of reading and filtering events and the lack of real-time data in the DEX portal. Some suggest separating data into different tabs for better troubleshooting, while others note that some columns in DEX show no data for the same server. A suggestion is made for a session with the product manager to improve understanding and workflow of the DEX portal.

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Tips for Including IGEL Endpoints in ControlUp Reports and Dashboards

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Multiple ControlUp members discussed how to include IGEL endpoints in a report and dashboard. Different solutions were proposed, such as using a custom index and dashboard, or filtering the Device Inventory Dashboard by OS patch string. The issue is planned to be fixed in February, but temporary solutions are available. URL: https://support.controlup.com/hc/en-us/articles/360012939118-Device-inventory-dashboards

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