A user asked if setting up Single Sign-On (SSO) for Dex would also cover Insights and Solve or if they needed to set up individual SSO for those. Another user responded that SSO through Dex would cover all three and that Insights and Solve would be deprecated in mid-May.
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ControlUp Insights Related Training & Support Archives
ControlUp Insights training and support-related archives from inside the ControlUp Community on Slack.
ControlUp’s New Streaming Reports Excite Users for Clearer Data and Insights
Users are excited about the new streaming reports from ControlUp, with one user particularly happy about the available data for PVS write cache usage trends. Another user inquires about where to find the report, prompting a discussion about using raw data for creating custom reports and the benefits of having historical data in the streaming reports. There is also mention of rotating reboot schedules and how the raw data can showcase the effects of changes made.
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Read the entire article here...
How to Access Legacy Reports in ControlUp for Previous Data
A user was looking for the "Published Application Usage Details Report" in Solve and DEX but was unable to find it. It was suggested to access the report through the "legacy" reports in Solve and mentioned that it is being migrated to the new Streaming platform. The support article for this process was also provided.
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Read the entire article here...
Recreating Automated Reports on ControlUp App
A team member asked for suggestions on how to recreate a specific automated report for session resources from insights.controlup.com on app.controlup.com. Another member pointed out that the report can now be found on solve/dex. Navigation on the solve dashboard was described as "not intuitive".
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Read the entire article here...
Troubleshooting Data Issues on ControlUp’s App Control Platform
ControlUp recently migrated to app.controlup.com and there were some issues with data not being received for certain reports under "Application Usage". It was determined that the team has not done any network modifications for the specific URL mentioned in the issue. It was suggested to check the communication ports and add them to the allow list. There was some confusion about whether the new data pipeline runs concurrently with the old method, but it was clarified that data will continue to be received via the old method until the new reports are completely migrated. The ControlUp source can provide more information. Any issues with app statistics can be directed to support@controlup.com.
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Read the entire article here...
Troubleshooting Missing CVAD Metrics in Solve for EUC Environments
A discussion was held about troubleshooting missing CVAD metrics in Solve. It was mentioned that not enough capacity in the cluster could be the cause and monitoring via historical reporting or the Powershell option can help identify this issue. v9 will also have this data available in Solve.
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Read the entire article here...
Understanding Latency in VDI Citrix Environment for Optimal Work Performance
A user asked about the acceptable latency for a VDI Citrix environment, citing resources noting affects on voice calls with latencies as high as 60 ms or 150 ms. Another user noted heavy voice call usage affecting latency lower than 60 ms. Company-specific baselines and tracking are important to determine acceptable latency for a company. The user conducting the test didn't experience discomfort or issues with work while testing in the 200-250 ms latency range. ControlUp Insights may have data available on the use of Unified Comms feature.
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Read the entire article here...
Troubleshooting Access to ControlUp Reports
A company member received an invite to join a ControlUp instance but received an error upon clicking the invite link. It was clarified that the invite was for the legacy Insights reporting section, which is being deprecated. The best way to access the same information is through the DEX or Solve interfaces. It was suggested to check for permissions under the security policy and reach out to a customer success manager for further assistance.
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Read the entire article here...
ControlUp Community Radio Episode #8 – A Conversation with Guy Leech, CTP, MVP & VIPP
Upgrading to app.controlup.com and its Features
The discussion centered around upgrading to app.controlup.com and whether or not it would affect access to Insights and Solve. Some users recommended the new platform, saying it offers more features and is better overall. Others clarified that there are no changes to the real-time console or Solve, but there may be version requirements. The email with more information and links to articles was also provided.
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Read the entire article here...