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ControlUp Insights Related Training & Support Archives

ControlUp Insights training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting CPU Utilization Data in ControlUp App Trends Report

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A user asked about issues with CPU utilization data not showing in the App Trends report, to which Yoni responded that it is common for many processes to sit at 0% CPU and suggested checking the distribution for more insights. Another user inquired about checking successful vs failed sessions, to which another user requested clarification about what is meant by "failed sessions." The discussion included a screenshot and example of checking process distribution.

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Collecting Pending Reboot Information in ControlUp

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A discussion took place regarding the use of a script to collect pending Windows update reboots from all systems in a tenant. A screenshot of the JSON format was requested, and it was suggested to test the script as a script action on the device. Another script was shared that would output the JSON correctly. This script was suggested for use instead.

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Widget Wednesday #14: Interactive Dashboards with Clickable Variables and Widgets

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It’s Widget Wednesday! This week… We are making dashboards interactive with variables and click-through insights! 🙂 This week’s Widget Wednesday focuses on a major usability upgrade to ControlUp Dashboards, enhanced variables, and interactivity that turn dashboards from static views into something you can actively explore. The goal here is simple: make it easier to move through your data, apply filters instantly, and get to answers faster without rebuilding views or digging through layers of configuration.…

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Improving Understanding of CPU Queue Events in ControlUp

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The group discussed how to better understand the details behind CPU queue events in ControlUp for Desktops. Some suggestions included adding specific event IDs for collection and using the new active processes > threads view to identify threads waiting for CPU availability. Complications to consider include CPU spikes and threads changing state rapidly. Running a WPA CPU trace may provide a better understanding of thread queueing.

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Troubleshooting Data Loading Issues in ControlUp VDI App

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A user was having issues with loading data in the VDI app on ControlUp. Suggestions were given for troubleshooting, including checking the agents on the data collector and following courses in the academy. The user also shared a connectivity test they ran from one of their monitors. After examining the monitors, everything seemed to be inbound and outbound communication was set up. However, the user noticed a recurring error in the event viewer on the agent machines.

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