A user asked for help with scripts to assist their Help Desk staff, mentioning that they use Microsoft Intune in their Microsoft shop. Another user replied with suggestions for scripts that can automate tasks such as clearing cache and repairing Office. Another user shared two stories about using their ControlUp products to improve their support process and provide a better experience for customers. The community is encouraged to share their own tips and experiences.
Read the entire article here...
ControlUp Solve
Clearing Up Confusion About ControlUp Product Management Changes
A user had questions about the changes in product management - events are now in the web and no longer in RTC, but the alert rules are currently only available for the Desktops product. The user also asked if the action library will be fully functional in the web at some point. ControlUp explained that support for VDI is coming and told the user that the Action library (Script-based Actions) is already available in the web UI, with the goal to eventually move all functionality to the platform.
Read the entire article here...
Read the entire article here...
Troubleshooting Data Loading Issues in ControlUp VDI App
A user was having issues with loading data in the VDI app on ControlUp. Suggestions were given for troubleshooting, including checking the agents on the data collector and following courses in the academy. The user also shared a connectivity test they ran from one of their monitors. After examining the monitors, everything seemed to be inbound and outbound communication was set up. However, the user noticed a recurring error in the event viewer on the agent machines.
Read the entire article here...
Read the entire article here...
Sorting issue in ControlUp affecting Machines (VDA) view
Some users are experiencing an issue in ControlUp where sorting by table headings is not possible. This issue seems to only affect the "Machines (VDA)" view and does not occur in the "Sessions" view. Some users have found that recreating their custom views can be a workaround for this issue.
Read the entire article here...
Read the entire article here...
ControlUp DEX Portal: Missing Features and Limitations
A discussion about the missing features and limitations of the DEX Real-Time Portal compared to the classic ControlUp Real-Time Console. Users share their experiences and preferences, including the ease of reading and filtering events and the lack of real-time data in the DEX portal. Some suggest separating data into different tabs for better troubleshooting, while others note that some columns in DEX show no data for the same server. A suggestion is made for a session with the product manager to improve understanding and workflow of the DEX portal.
Read the entire article here...
Read the entire article here...
Understanding ControlUp Solve and its Integration into DEX
A user asked if ControlUp Solve was a separate module or a part of ControlUp for desktop, and was informed that it has been merged into the DEX interface. They were reassured that the use cases they found on the ControlUp website are still applicable, and a member of the ControlUp team offered to help determine feasibility and next steps for achieving them.
Read the entire article here...
Read the entire article here...
Displaying Online and Offline Devices with ControlUp
A user has a question about displaying online and offline devices using the 'last_communication' property with a range filter. Members suggest using a range filter on any other metric or playing around with the advanced editor to modify the JSON. They also suggest looking at more advanced features and plans for the future. The possibility of linking one table to two indexes is discussed, but is not currently supported. A different solution is being looked into for the future.
Read the entire article here...
Read the entire article here...
Revisiting “The DEX Playbook Webinar Series” on Solving Slow VDI Logons
A user asked if the webinar "The DEX Playbook Webinar Series" on solving slow VDI logons is available for on-demand viewing. Another user who missed the webinar was able to get a recording by registering with ControlUp. The recording is available at https://www.controlup.com/video/?id=1121797389&channel=vimeo&title=The%20DEX%20Playbook%20Webinar%20Series%20-%20How%20to%20Solve%20Slow%20VDI%20Logons.
Read the entire article here...
Read the entire article here...
Suggestions for Tracking Devices at Specific Office Locations on ControlUp
A user is looking for a solution to track devices being used from a specific office location, but there is currently a bug in the location history report regarding Windows devices. Other users suggest using geolocation through Powershell, but there are limitations with Entra joined devices. Further suggestions include using workflows and advanced features.
Read the entire article here...
Read the entire article here...
Troubleshooting Time Zones with ControlUp
Some users reported experiencing incorrect time zones on Windows endpoints in the Netherlands, with some showing locations in the US and Australia. ControlUp uses location services or IP address to determine location, with location services being the primary option. However, devices not using location services may still have incorrect locations based on their IP address. Disabling location services does not solve the time zone issue. It is possible that Microsoft's IP to location database has errors.
Read the entire article here...
Read the entire article here...