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ControlUp Solve

Analyze High Latency Issues Script

Posted on May 28, 2025

Can ControlUp help? Yes, out of the box, we provide a pre-built, yet customizable, script that helps you analyze and solve high latency issues!

Read the entire article here...


ControlUp Adds Community to the Innovation Guild!

Posted on April 25, 2025

I'm excited to share that Chris is taking this effort further by inviting a small, handpicked group of standout community members — folks who are already building, creating, and supporting others in meaningful ways.

Read the entire article here...


Bug with User Input Delay on Win 11 23h2 to 24h2 Upgrade

Posted on April 4, 2025

Multiple users reported a bug with user input delay when upgrading from Win 11 23h2 to 24h2, with over 25 devices affected. One person suggested rebuilding perfmon counts may solve the issue. The ControlUp team will investigate on Monday as users have already left the office.

Read the entire article here...


The Best Trigger for Removing a File After Boot Up in ControlUp

Posted on March 5, 2025

Multiple ControlUp users discuss the best trigger to use for deleting a specific file shortly after a machine is booted. Suggestions include using a scheduled task or event ID based trigger. The file causing the issue is a OneDriveStandAloneUpdater.exe, which consumes a large amount of cache space when running. The preferred trigger is determined to be a scheduled task set to run a few minutes after machine startup.

Read the entire article here...


Addressing Data Discrepancies with ControlUp and Citrix Monitor

Posted on February 3, 2025

A user noticed a discrepancy in data between ControlUp and Citrix Monitor for logon duration and profile load time. Another user suggested opening a support ticket, as different data points are used to measure these. The app.controlup.com site is now named DEX, and the relevant section for this issue is VDI & DAAS.

Read the entire article here...


Sending Email Alerts for ControlUp Folder Event Messages

Posted on January 25, 2025

The team discussed how to send an informational email alert when an event is triggered within the ControlUp folder. Different members offered their expertise and suggestions, including using the ControlUp Academy, creating a Windows Event Trigger, and incorporating a PowerShell script to format the email's body. Ultimately, the team concluded that ControlUp does not allow triggering actions based on informational events, but recommendations were made to run a scheduled trigger or use task scheduler to execute the script at regular intervals.

Read the entire article here...


Understanding Machine Categories in ControlUp

Posted on January 9, 2025

A user asked for clarification on the different categories of "machines" shown in ControlUp, specifically the difference between All, Agent, VM, and Horizon machines. Another user chimed in to confirm the understanding and offer assistance with future exam questions. The original user also mentioned the challenge of creating custom dashboards on Insights. They joked about reaching out for help on future quizzes. A ControlUp agent explained that the Agent count only shows for machines with an installed ControlUp agent, and there is a way to auto-sync the system. They also asked for the version of ControlUp being used and confirmed that Horizon includes machines with and without agents.

Read the entire article here...


Troubleshooting On-Prem Solve Installation in ControlUp Community.

Posted on November 19, 2024

A user is experiencing issues with the on-prem version of Solve and asks for help with installation and configuration. Another user suggests downloading keys from the SOP appliance and configuring the IP address or FQDN, and provides a link to the instructions for the installation process. The user later updates that they have redeployed and followed the suggested steps, but still experience issues with the connection to the monitors. Another user explains that the monitors initiate the connection and suggests checking the monitor logs. The user thanks for the help and will try the suggestion.

Read the entire article here...


Minimum Permissions to Connect to Solve in ControlUp RT Console

Posted on November 7, 2024

A user was trying to connect to Solve with insufficient permissions. It was determined that they needed to have the "Use Solve" permission allowed and be a member of the authorized users group. This setting can be adjusted during ControlUp installation.

Read the entire article here...


Troubleshooting Duplicating Monitors in ControlUp Solve

Posted on November 6, 2024

Monitors are occasionally duplicating in Solve under the Machines node. A known bug in 9.0.0, this issue was improved in 9.0.5 but may not be fixed completely until 9.1. @member is currently working on resolving known bugs for this feature and is willing to troubleshoot the issue together. It's recommended to upgrade to the latest 9.0.5 build to potentially resolve some of the issues. The duplicating monitors may be more than just a visual quirk, but it's assigned to a specific role and doesn't affect other functionality.

Read the entire article here...


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