ControlUp Community

Connect, Learn, and Grow

ControlUp Solve

Understanding ControlUp Solve and its Integration into DEX

Posted on

A user asked if ControlUp Solve was a separate module or a part of ControlUp for desktop, and was informed that it has been merged into the DEX interface. They were reassured that the use cases they found on the ControlUp website are still applicable, and a member of the ControlUp team offered to help determine feasibility and next steps for achieving them.

Read the entire article here...

Displaying Online and Offline Devices with ControlUp

Posted on

A user has a question about displaying online and offline devices using the 'last_communication' property with a range filter. Members suggest using a range filter on any other metric or playing around with the advanced editor to modify the JSON. They also suggest looking at more advanced features and plans for the future. The possibility of linking one table to two indexes is discussed, but is not currently supported. A different solution is being looked into for the future.

Read the entire article here...

Revisiting “The DEX Playbook Webinar Series” on Solving Slow VDI Logons

Posted on

A user asked if the webinar "The DEX Playbook Webinar Series" on solving slow VDI logons is available for on-demand viewing. Another user who missed the webinar was able to get a recording by registering with ControlUp. The recording is available at https://www.controlup.com/video/?id=1121797389&channel=vimeo&title=The%20DEX%20Playbook%20Webinar%20Series%20-%20How%20to%20Solve%20Slow%20VDI%20Logons.

Read the entire article here...

Troubleshooting Time Zones with ControlUp

Posted on

Some users reported experiencing incorrect time zones on Windows endpoints in the Netherlands, with some showing locations in the US and Australia. ControlUp uses location services or IP address to determine location, with location services being the primary option. However, devices not using location services may still have incorrect locations based on their IP address. Disabling location services does not solve the time zone issue. It is possible that Microsoft's IP to location database has errors.

Read the entire article here...

How to Get List of Monitored Services on ControlUp for Automated Actions

Posted on

The team discussed ways to obtain the list of "monitored services" on ControlUp, specifically for a script-based action use-case. One user shared their script for starting Windows services in a Stopped state, another mentioned using the `Invoke-CUQuery` cmdlet to export the list of monitored services to a JSON file. Suggestions were also made to use the `ServiceDisplayName` record property as a parameter for a script action, which would retrieve the name of the service and pass it to the script. The discussion also referenced ControlUp modules and API calls for obtaining the list.

Read the entire article here...

Understanding CVAD Disconnect Reasons in ControlUp and Citrix Director

Posted on

The discussion focuses on the "CVAD Disconnect Reason" column under User Sessions in ControlUp's web UI. The user has not seen any valuable metrics and another user asks what Citrix Director shows for that reason. It is mentioned that the latest 9.1 and upcoming 9.1.5 releases will have improved metrics for Citrix connection issues. The location of the "CVAD Disconnect Reason" in Citrix's DaaS monitor is also discussed and a link to Citrix's documentation on troubleshooting failure reasons is shared.

Read the entire article here...