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Revisiting “The DEX Playbook Webinar Series” on Solving Slow VDI Logons

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A user asked if the webinar "The DEX Playbook Webinar Series" on solving slow VDI logons is available for on-demand viewing. Another user who missed the webinar was able to get a recording by registering with ControlUp. The recording is available at https://www.controlup.com/video/?id=1121797389&channel=vimeo&title=The%20DEX%20Playbook%20Webinar%20Series%20-%20How%20to%20Solve%20Slow%20VDI%20Logons.

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Troubleshooting Time Zones with ControlUp

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Some users reported experiencing incorrect time zones on Windows endpoints in the Netherlands, with some showing locations in the US and Australia. ControlUp uses location services or IP address to determine location, with location services being the primary option. However, devices not using location services may still have incorrect locations based on their IP address. Disabling location services does not solve the time zone issue. It is possible that Microsoft's IP to location database has errors.

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How to Get List of Monitored Services on ControlUp for Automated Actions

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The team discussed ways to obtain the list of "monitored services" on ControlUp, specifically for a script-based action use-case. One user shared their script for starting Windows services in a Stopped state, another mentioned using the `Invoke-CUQuery` cmdlet to export the list of monitored services to a JSON file. Suggestions were also made to use the `ServiceDisplayName` record property as a parameter for a script action, which would retrieve the name of the service and pass it to the script. The discussion also referenced ControlUp modules and API calls for obtaining the list.

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Understanding CVAD Disconnect Reasons in ControlUp and Citrix Director

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The discussion focuses on the "CVAD Disconnect Reason" column under User Sessions in ControlUp's web UI. The user has not seen any valuable metrics and another user asks what Citrix Director shows for that reason. It is mentioned that the latest 9.1 and upcoming 9.1.5 releases will have improved metrics for Citrix connection issues. The location of the "CVAD Disconnect Reason" in Citrix's DaaS monitor is also discussed and a link to Citrix's documentation on troubleshooting failure reasons is shared.

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The Best Trigger for Removing a File After Boot Up in ControlUp

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Multiple ControlUp users discuss the best trigger to use for deleting a specific file shortly after a machine is booted. Suggestions include using a scheduled task or event ID based trigger. The file causing the issue is a OneDriveStandAloneUpdater.exe, which consumes a large amount of cache space when running. The preferred trigger is determined to be a scheduled task set to run a few minutes after machine startup.

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