The team discussed how to send an informational email alert when an event is triggered within the ControlUp folder. Different members offered their expertise and suggestions, including using the ControlUp Academy, creating a Windows Event Trigger, and incorporating a PowerShell script to format the email's body. Ultimately, the team concluded that ControlUp does not allow triggering actions based on informational events, but recommendations were made to run a scheduled trigger or use task scheduler to execute the script at regular intervals.
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ControlUp Solve
Understanding Machine Categories in ControlUp
A user asked for clarification on the different categories of "machines" shown in ControlUp, specifically the difference between All, Agent, VM, and Horizon machines. Another user chimed in to confirm the understanding and offer assistance with future exam questions. The original user also mentioned the challenge of creating custom dashboards on Insights. They joked about reaching out for help on future quizzes. A ControlUp agent explained that the Agent count only shows for machines with an installed ControlUp agent, and there is a way to auto-sync the system. They also asked for the version of ControlUp being used and confirmed that Horizon includes machines with and without agents.
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Read the entire article here...
Troubleshooting On-Prem Solve Installation in ControlUp Community.
A user is experiencing issues with the on-prem version of Solve and asks for help with installation and configuration. Another user suggests downloading keys from the SOP appliance and configuring the IP address or FQDN, and provides a link to the instructions for the installation process. The user later updates that they have redeployed and followed the suggested steps, but still experience issues with the connection to the monitors. Another user explains that the monitors initiate the connection and suggests checking the monitor logs. The user thanks for the help and will try the suggestion.
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Read the entire article here...
Minimum Permissions to Connect to Solve in ControlUp RT Console
A user was trying to connect to Solve with insufficient permissions. It was determined that they needed to have the "Use Solve" permission allowed and be a member of the authorized users group. This setting can be adjusted during ControlUp installation.
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Read the entire article here...
Troubleshooting Duplicating Monitors in ControlUp Solve
Monitors are occasionally duplicating in Solve under the Machines node. A known bug in 9.0.0, this issue was improved in 9.0.5 but may not be fixed completely until 9.1. @member is currently working on resolving known bugs for this feature and is willing to troubleshoot the issue together. It's recommended to upgrade to the latest 9.0.5 build to potentially resolve some of the issues. The duplicating monitors may be more than just a visual quirk, but it's assigned to a specific role and doesn't affect other functionality.
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Read the entire article here...
Troubleshooting Monitor Deployment Issues in ControlUp with Trellix
A user encountered issues with the deployment of monitors while using the Real-Time console, resulting in errors and failed services. Another user suggested the issues may be caused by Trellix, a common problem for page timeouts. The solution offered was to either increase the timeout or add the monitor service executable to exclusions. The issue is commonly seen with Trellix but can also affect other antivirus or security tools.
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Read the entire article here...
Troubleshooting a New ControlUp Installation
Several ControlUp users discussed a new installation of ControlUp at a customer's location, specifically running into issues with Insights and containers not being started. Suggestions were made to try a manual install and to open a support ticket. Another user shared their positive experience with a different version of ControlUp. The issues were eventually resolved.
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Read the entire article here...
How to Share Dashboards on ControlUp Portal
A user has created a private dashboard on the ControlUp portal and wants to share it with their team or everyone. They are not seeing the share option on the dashboard and are curious about the required permissions. The team suggests referencing the Edge DX article for necessary permissions, but will also update the article to mention permissions for Real-Time DX. The user may need to add their email address in SAML if they are not recognized as having the required permissions.
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Read the entire article here...
Troubleshooting Upgrading Issues in ControlUp
A user experienced issues with upgrading monitors and connectors after upgrading from V9.0.01680 to V9.0.5.143. They had to manually RDP into each server to upgrade and couldn't log in to the ControlUP console after upgrading 8 collectors. Other users suggest using the Invoke-CUMonitorUpdate cmdlet or checking for domain-joined machine status. ControlUp also recommended upgrading to the latest version, 9.0.5.423, which may not solve the issue but is generally advised. A support ticket was recommended to address the initial issue.
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Troubleshooting VDI Module in ControlUp DEX
There were issues with getting the VDI module in DEX to work properly for the help desk team. SAML was causing issues, and a security policy needed to be set up to accept SSO users. A video was suggested and it was recommended to check a certain box in the login methods. The prompt for UPN meant a different logon method was used, so the team was reminded to use SAML. The UPN should be listed if logged on with SAML. By suppressing the other method and reminding the help desk, the issue was resolved.
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Read the entire article here...