A user is experiencing issues with the on-prem version of Solve and asks for help with installation and configuration. Another user suggests downloading keys from the SOP appliance and configuring the IP address or FQDN, and provides a link to the instructions for the installation process. The user later updates that they have redeployed and followed the suggested steps, but still experience issues with the connection to the monitors. Another user explains that the monitors initiate the connection and suggests checking the monitor logs. The user thanks for the help and will try the suggestion.
Read the entire ‘Troubleshooting On-Prem Solve Installation in ControlUp Community.’ thread below:
I’m having a similar issue with the on-prem version of Solve. After deploying the OVF there are no docker containers running. How can I force the installation/configuration? (similar to running iopcmd)
I ran the setup.sh script under ~/Scripts and that seems to have created the containers. But when I try the Solve webpage on the machine it says it can’t connect to the monitors. But I have never defined these yet in Solve. Am I still missing some configuration?
Did you (re)download the keys from the SOP appliance after you ran setup.sh?
> Configure the IP address or FQDN of your SOP server and the key file that you need to download from your SOP instance.
https://support.controlup.com/docs/controlup-on-premises-server-installation
Yes, I have.
I have now redeployed the VM and reran setup.sh, downloaded the json file and imported it into de COP server. But it still can’t connect to the monitors. How does it ‘know’ with which monitors it should connect?
Monitors initiate the connection based on the SOP appliance url passed to it from the COP server.
The SOP appliance will tell you it has no monitor connections when monitors failed to initiate the connection.
Check the logs on the monitor. You’ll need to deploy a monitor log4net file, if you know how to do that. There’s script actions that can do it for you as well.
Ok, I will try that. Thank you.
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