A discussion took place about using ControlUp Academy to gather logs via PowerShell scripts. Hosting a CDN in Azure was suggested as a solution. However, another user suggested creating a function instead that would prompt for the log location and then download it as a .txt or .log file. This would be helpful in situations where users don't have time to provide logs or are VIPs. The idea was also brought up to consolidate all log-related ideas into one to put pressure on product management. There was also a question about whether input can be prompted in EdgeDX or ControlUp for Desktops.
Read the entire article here...
Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Scheduled Triggers in ControlUp
Multiple users discuss issues with scheduling triggers using various methods and provide tips for debugging triggers and creating debug logs. Additionally, they discuss the complexities of ControlUp's scheduling logic and suggest ways to improve it. They also share the link to a helpful ControlUp script for creating debug logs.
Read the entire article here...
Read the entire article here...
Troubleshooting WMI Memory Leaks with ControlUp cuAgent
A user reported that at a customer, WMI memory leaks were happening due to the use of cuAgent on machines using ControlUp 8.8 or higher. Removing cuAgent resolved the issue and a ticket with support was created. They suggest using a ControlUp script (https://www.controlup.com/script-library-posts/show-local-wmi-activity/) to obtain WMI logs and identify the problematic cuAgent WMI queries.
Read the entire article here...
Read the entire article here...
Automating Logoff of Old Horizon Sessions with ControlUp
Some users discuss using ControlUp to automate the logoff of old sessions in Horizon. One user suggests using a trigger pack with adjustable time to log off sessions after a certain period. Another user recommends building an sba that uses the invoke-cuaction for the horizon forced log off action.
Read the entire article here...
Read the entire article here...
How to View Incidents in ControlUp
A user asked about viewing incidents in ControlUp, and was informed that they can be viewed in the real time console or the VDI audit log. The user was specifically looking for triggers and was informed that only triggers with follow-up actions will show in the audit log.
Read the entire article here...
Read the entire article here...
Tracking Shutdown/Reboot Times with ControlUp Edge DX
A user asked if there's a way to use ControlUp Edge DX to track slow shutdown/reboot times. The ControlUp agent stops collecting data once a computer starts shutting down, so currently there is no way to track this in real time. However, there is a possibility of adding functionality for this in the future.
Read the entire article here...
Read the entire article here...
Logging for Automatic Deletion of Inactive Endpoints in ControlUp
A member of the team asked if there is a log for when endpoints are automatically deleted after being inactive for a certain number of days. Another member suggested that the device host name should be included in these logs. URLs mentioned in the discussion are not relevant for the summary.
Read the entire article here...
Read the entire article here...
Troubleshooting VDI Access in ControlUp One
There was a discussion on an issue with accessing VDI in ControlUp One after disabling certain log in method. It was suggested to check permissions and add DEX user to Controlup admins. Another option is to enable the "sign in to VDI... with LDAP" checkbox. Possible solution is detailed in the article https://support.controlup.com/docs/vdi-daas-authentication-methods. Suggestions were given to check C:\windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\cuMonitor.log for monitor name that handled the request.
Read the entire article here...
Read the entire article here...
Troubleshooting Changes in ControlUp Audit Log
Multiple users noticed changes being made in the audit log, even though they did not make any changes themselves. After troubleshooting, they found that the Edge DX page's filter was causing the log to inaccurately track changes. It is suggested to open a ticket and there might be a fix with the 2.16 agent. The upcoming agent can be expected to improve this issue.
Read the entire article here...
Read the entire article here...
Sending Email Alerts for ControlUp Folder Event Messages
The team discussed how to send an informational email alert when an event is triggered within the ControlUp folder. Different members offered their expertise and suggestions, including using the ControlUp Academy, creating a Windows Event Trigger, and incorporating a PowerShell script to format the email's body. Ultimately, the team concluded that ControlUp does not allow triggering actions based on informational events, but recommendations were made to run a scheduled trigger or use task scheduler to execute the script at regular intervals.
Read the entire article here...
Read the entire article here...