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Logs Related Training & Support Archives

Logs training and support-related archives from inside the ControlUp Community on Slack.


How to View Incidents in ControlUp

Posted on February 10, 2025

A user asked about viewing incidents in ControlUp, and was informed that they can be viewed in the real time console or the VDI audit log. The user was specifically looking for triggers and was informed that only triggers with follow-up actions will show in the audit log.

Read the entire article here...


Tracking Shutdown/Reboot Times with ControlUp Edge DX

Posted on February 3, 2025

A user asked if there's a way to use ControlUp Edge DX to track slow shutdown/reboot times. The ControlUp agent stops collecting data once a computer starts shutting down, so currently there is no way to track this in real time. However, there is a possibility of adding functionality for this in the future.

Read the entire article here...


Logging for Automatic Deletion of Inactive Endpoints in ControlUp

Posted on January 30, 2025

A member of the team asked if there is a log for when endpoints are automatically deleted after being inactive for a certain number of days. Another member suggested that the device host name should be included in these logs. URLs mentioned in the discussion are not relevant for the summary.

Read the entire article here...


Troubleshooting VDI Access in ControlUp One

Posted on January 27, 2025

There was a discussion on an issue with accessing VDI in ControlUp One after disabling certain log in method. It was suggested to check permissions and add DEX user to Controlup admins. Another option is to enable the "sign in to VDI... with LDAP" checkbox. Possible solution is detailed in the article https://support.controlup.com/docs/vdi-daas-authentication-methods. Suggestions were given to check C:\windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\cuMonitor.log for monitor name that handled the request.

Read the entire article here...


Troubleshooting Changes in ControlUp Audit Log

Posted on January 27, 2025

Multiple users noticed changes being made in the audit log, even though they did not make any changes themselves. After troubleshooting, they found that the Edge DX page's filter was causing the log to inaccurately track changes. It is suggested to open a ticket and there might be a fix with the 2.16 agent. The upcoming agent can be expected to improve this issue.

Read the entire article here...


Sending Email Alerts for ControlUp Folder Event Messages

Posted on January 25, 2025

The team discussed how to send an informational email alert when an event is triggered within the ControlUp folder. Different members offered their expertise and suggestions, including using the ControlUp Academy, creating a Windows Event Trigger, and incorporating a PowerShell script to format the email's body. Ultimately, the team concluded that ControlUp does not allow triggering actions based on informational events, but recommendations were made to run a scheduled trigger or use task scheduler to execute the script at regular intervals.

Read the entire article here...


How to Kill a Process in a User Session with ControlUp

Posted on January 16, 2025

A user asked for a script to kill a process in a user session, and was given suggestions such as using the Kill Process function in the ControlUp GUI or creating an SBA using Invoke-CUAction. There are also examples of such scripts available on the ControlUp Community website and a Citrix-specific solution called "LogoffCheckSysModules" was also suggested. For more information and examples, visit the links provided.

Read the entire article here...


Using Windows Event Based Triggers for Automated Actions in ControlUp

Posted on January 10, 2025

A user asked about the possibility of passing text/fields from a Windows event log message as arguments for a script action using the Windows event based trigger. Another user noted that this is not currently possible but can potentially be implemented in the future. They provided a link to a support document and explained how to access the necessary information using a sample event based object. Another user suggested using this feature for automated actions based on specific error criteria. Another option is to use built-in actions like reset VM which utilize the ControlUp service account for the hypervisor. ControlUp Academy may have more resources on this topic.

Read the entire article here...


How to Export DEX Audit Logs with ControlUp’s API

Posted on January 9, 2025

A user asked about exporting DEX Audit Logs and was directed to use API's to convert the data to any format desired, such as Excel. A link to the relevant API reference was also provided.

Read the entire article here...


Creating Triggers in ControlUp for Outlook Inbox Monitoring

Posted on December 27, 2024

A user inquired about creating a trigger for Outlook Inbox on a server, and received a response suggesting the use of ControlUp to run a script using PowerShell and the Outlook COM Object. The script would then check and report the number of items in the Inbox. An example code was also provided. This solution was provided by Yoni and can be implemented through ControlUp.

Read the entire article here...


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