A user reported trouble with EUC tests failing after updating HIVE to version 1248. The ControlUp team suggested enabling debug mode, zipping and sending the logs, as well as the Scout ID in a support ticket to troubleshoot the issue. It was also mentioned to make sure the Scoutbees Hive service is healthy and running.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Synthetic Monitoring Workflows and Workarounds
A user named Alexander asked Nathan about a known limitation with ControlUp Synthetic Monitoring - specifically, that the server_name is often empty for NetScaler Gateway scouts. Nathan recommended a few different workarounds for auto-restart and suggested adding more fields to the webhook payload for debugging. The suggested workflow was to use resource and query ControlUp Real-Time DX / CVAD for machines or sessions matching the published resource.
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Read the entire article here...
Troubleshooting a Crash with ControlUp: Where Are the WER Files?
A user asked for help with a crash and discussed using an AI to fix it. Another user suggested using a different LLM software, but the WER files were not available on the devices. Without the files, it will be difficult to find a solution. It was recommended to investigate the reason for the missing WER files.
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Read the entire article here...
Real-Time Output for PowerShell Script Actions
A user asked if it was possible to see live output when running a PowerShell script as a script action. Another user suggested using a function to achieve this, while clarifying that ControlUp Script Actions do not stream output in real time. The first user mentioned seeing live output in other scripts and questioned if it was because they were forcing the output. It was confirmed by another user that this is not the case.
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Read the entire article here...
ControlUp Survey.exe Crashing: AV Exclusions to Blame?
Several users experienced high volumes of crashing with the process 'Survey.exe' but found no active surveys running. One member recommended checking the version of the sip agent installed on the VDI's and to review the AV exclusions, which can be found on the updated documentation page at https://support.controlup.com/docs/av-exclusions-for-controlup. A user also reported having a dump file for the issue. Others suggested that this may be a result of the AV exclusions not being applied properly and causing a loop of 'Survey.exe' starting and crashing immediately.
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Read the entire article here...
Automating Notifications for Users with Low WiFi Signal in ControlUp
A discussion was held about using workflows to automate notifications for a high volume of users experiencing low WiFi signal on corporate WiFi. Ideas were shared about centralizing events and using AI features in ControlUp to count the number of affected devices and trigger an email or teams message. The suggested solution involved querying the _devices and device_status to gather relevant data.
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Read the entire article here...
Using CU4D for Troubleshooting at ControlUp
A user discussed using CU4D for troubleshooting an issue where a user's laptop and Citrix session froze and required a forced reboot. There was high memory usage on Edge and WebView2. Others suggested using CU4D to see process stops and app hangs, power events, and on-demand PowerShell scripts. Someone also suggested looking into network latency features and historical graphing for wireless signal strength or network usage. Event ID 1002 for Citrix Workspace could also help identify the issue.
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Read the entire article here...
Efficient Scripts for Managing Persistent VM Usage in VDI
A user was looking for a script to manage the usage of persistent VMs in VDI. @member suggested using a dashboard or workflow, and @member had a script for this purpose. Another option mentioned was to check the user session count for a machine to see if it has been used in a given time period. @member explained that this script may not be efficient and provided examples for a better approach. It was also mentioned that a report could be created using this method.
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Read the entire article here...
Troubleshooting Scoutbees Network Connectivity and Check-in issues in ControlUp
A user asked for guidance on troubleshooting network connectivity or check-in issues with Scoutbee. They have installed Hive and it appears in Scoutbees, but remains in a red state. Another user suggested contacting support or using the network tester provided by ControlUp. Link to the network tester provided - https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=network%20tester
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Read the entire article here...
Installing ControlUp Desktop Agent in VDI Setup
A discussion was had about how to install the ControlUp Desktop agent in a VDI setup without having it auto update when users log off. One solution suggested was to create a special device group for the VDI desktops and set a fixed version control rule for that group. Links to instructions and relevant downloads were also shared. It was also mentioned that using the Sip agent instead could be the best option in this scenario. No issues were reported with the web portal.
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Read the entire article here...