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On-Premise Related Training & Support Archives

On-Premise training and support-related archives from inside the ControlUp Community on Slack.


Setting Up a Trigger for Identifying Unused VMs in ControlUp Focus Discussion.

Posted on June 20, 2025

Several users discussed how to set up a trigger for identifying unused VMs older than 45 days, specifically in relation to the ControlUp environment. Suggestions were given about using the built-in Session Activity report or APIs to identify machines with no recent logins. Some users mentioned testing and recoding scripts for different hypervisors. One user also brought up the issue that not all VMs have a Horizon agent.

Read the entire article here...


How to Handle a “Has Recovered” Email from ControlUp

Posted on June 2, 2025

Several users discussed a situation where they received a "...Has recovered" email even without any failures. It was suggested that this may occur if a hive comes back online after being offline. It was also mentioned that there were no missed tests or failures during this time. The possibility of this being a bug from the past was brought up, but no resolution was found.

Read the entire article here...


Configuring ControlUp to Send Logs to On-Prem QRadar using API

Posted on April 22, 2025

A user asked about configuring ControlUp to send logs to an on-prem QRadar using an API. Another user provided the API endpoint and praised ControlUp's developers. The API endpoint can be found at https://api.controlup.io/reference/orgauditlogpubliccontroller_getall

Read the entire article here...


How to Troubleshoot ControlUp Monitor Script Actions Not Firing

Posted on March 17, 2025

A user encountered an issue with script actions not firing as expected on a ControlUp Moniter. This led to a discussion on potential solutions and troubleshooting steps, including checking the script location and examining monitor logs. The user ultimately decided to look into the issue further when they have access to the customer environment. Troubleshooting steps and suggestions were provided by other members in the Slack discussion.

Read the entire article here...


Troubleshooting WMI Memory Leaks with ControlUp cuAgent

Posted on February 19, 2025

A user reported that at a customer, WMI memory leaks were happening due to the use of cuAgent on machines using ControlUp 8.8 or higher. Removing cuAgent resolved the issue and a ticket with support was created. They suggest using a ControlUp script (https://www.controlup.com/script-library-posts/show-local-wmi-activity/) to obtain WMI logs and identify the problematic cuAgent WMI queries.

Read the entire article here...


Trouble with ColumnValueAfter in ControlUp 8.8 MR

Posted on February 17, 2025

A user is having trouble with the ColumnValueAfter not showing its value in the subject of a mail, while it shows correctly in the body. Another user advises that the variable should be put into another one, referencing a template that uses a similar format.

Read the entire article here...


Automating Creation of ScoutBees with ControlUp API

Posted on January 30, 2025

Users discussed the possibility of automating the creation of ScoutBees for an on prem hive and integrating it with their ticketing system. It was mentioned that this feature was on the roadmap for q323 but never implemented. A ControlUp representative mentioned that the capability to use automation tools for installation will be available in about a week or two, while a feature allowing to connect the same Alert policy to multiple scouts in Q2 may also address their needs.

Read the entire article here...


Understanding Machine Categories in ControlUp

Posted on January 9, 2025

A user asked for clarification on the different categories of "machines" shown in ControlUp, specifically the difference between All, Agent, VM, and Horizon machines. Another user chimed in to confirm the understanding and offer assistance with future exam questions. The original user also mentioned the challenge of creating custom dashboards on Insights. They joked about reaching out for help on future quizzes. A ControlUp agent explained that the Agent count only shows for machines with an installed ControlUp agent, and there is a way to auto-sync the system. They also asked for the version of ControlUp being used and confirmed that Horizon includes machines with and without agents.

Read the entire article here...


Troubleshooting On-Prem Solve Installation in ControlUp Community.

Posted on November 19, 2024

A user is experiencing issues with the on-prem version of Solve and asks for help with installation and configuration. Another user suggests downloading keys from the SOP appliance and configuring the IP address or FQDN, and provides a link to the instructions for the installation process. The user later updates that they have redeployed and followed the suggested steps, but still experience issues with the connection to the monitors. Another user explains that the monitors initiate the connection and suggests checking the monitor logs. The user thanks for the help and will try the suggestion.

Read the entire article here...


Minimum Permissions to Connect to Solve in ControlUp RT Console

Posted on November 7, 2024

A user was trying to connect to Solve with insufficient permissions. It was determined that they needed to have the "Use Solve" permission allowed and be a member of the authorized users group. This setting can be adjusted during ControlUp installation.

Read the entire article here...


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