A user asked for clarification on the different categories of "machines" shown in ControlUp, specifically the difference between All, Agent, VM, and Horizon machines. Another user chimed in to confirm the understanding and offer assistance with future exam questions. The original user also mentioned the challenge of creating custom dashboards on Insights. They joked about reaching out for help on future quizzes. A ControlUp agent explained that the Agent count only shows for machines with an installed ControlUp agent, and there is a way to auto-sync the system. They also asked for the version of ControlUp being used and confirmed that Horizon includes machines with and without agents.
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On-Premise Related Training & Support Archives
On-Premise training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting On-Prem Solve Installation in ControlUp Community.
A user is experiencing issues with the on-prem version of Solve and asks for help with installation and configuration. Another user suggests downloading keys from the SOP appliance and configuring the IP address or FQDN, and provides a link to the instructions for the installation process. The user later updates that they have redeployed and followed the suggested steps, but still experience issues with the connection to the monitors. Another user explains that the monitors initiate the connection and suggests checking the monitor logs. The user thanks for the help and will try the suggestion.
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Read the entire article here...
Minimum Permissions to Connect to Solve in ControlUp RT Console
A user was trying to connect to Solve with insufficient permissions. It was determined that they needed to have the "Use Solve" permission allowed and be a member of the authorized users group. This setting can be adjusted during ControlUp installation.
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Read the entire article here...
Troubleshooting a New ControlUp Installation
Several ControlUp users discussed a new installation of ControlUp at a customer's location, specifically running into issues with Insights and containers not being started. Suggestions were made to try a manual install and to open a support ticket. Another user shared their positive experience with a different version of ControlUp. The issues were eventually resolved.
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Read the entire article here...
Updates for Data Collector Communication in ControlUp 9.1
A user asked about changes regarding data collector communication in the latest version of ControlUp, specifically in regards to MSP mode for the RT console. They mentioned the need for outbound communication and the limitation in sending hypervisor metrics to shared monitors. It was confirmed that this change will be implemented in the upcoming 9.1 version. No specific timeline was mentioned.
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Read the entire article here...
ControlUp On-Prem 8.8MR Released!
I'm happy to announce that the ControlUp on-prem 8.8MR version is now Live, bringing with new features and improvements!
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Read the entire article here...
Resolving Duplicate Email Alerts in ControlUp 8.8 On-prem Using Trigger Monitors
A user was experiencing duplicate email alerts and asked for help in setting up a trigger email alert from one monitor only. Another user suggested checking the frequency at which the trigger runs and contacting support for further assistance, including sending a screenshot of the trigger settings. The user was advised to create logs for support to review. The feature being discussed can be found in ControlUp 8.8 On-prem.
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Read the entire article here...
Measuring Latency in ControlUp/Dex: How to Identify and Address Similar Cases
A user posed a question about measuring latency between client and server using ControlUp/Dex. The group brainstormed potential solutions and asked clarifying questions, including the type of server backend (database). The goal is to proactively identify similar cases of latency in the future.
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Update on On-Premise ControlUp Versions
A user asked when the next on-premise version will be released, as they are currently on version 8.8 and version 9 has been released in the cloud environment already. The response was that the next on-premise version will be a maintenance release, with no specific timeline available.
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Read the entire article here...
Measuring Latency in ControlUp: Solutions and Confusion Over Windows Applications
A user is asking for ways to measure latency in ControlUp. The possible solutions suggested are using Scoutbees (if configured), ping and tracert scouts, Web Application scouts, and Site load measurement. One user asks if it can be used to measure the latency of an executable, but the application in question is an old Windows app without a web URL. The discussion continues about similar threads on the topic.
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Read the entire article here...