Help Desk Tips and Tricks with ControlUp Products

A user asked for help with scripts to assist their Help Desk staff, mentioning that they use Microsoft Intune in their Microsoft shop. Another user replied with suggestions for scripts that can automate tasks such as clearing cache and repairing Office. Another user shared two stories about using their ControlUp products to improve their support process and provide a better experience for customers. The community is encouraged to share their own tips and experiences.

Read the entire ‘Help Desk Tips and Tricks with ControlUp Products’ thread below:

Wanted to reach out to see what your favorite Scripts you guys use to help your Help Desk staff out. We are looking for example’s you guys like the best. We are a Microsoft shop and use Intune with all our Devices. Any info would be appreciated. Thx

Now this is something that I pretty sure about that @member at least has 1 or 2 examples

Thanks @member 😄

@member

A good start is to look an the service desk calls , what are the most calls that come up and then build scripts and atuopmation based on that

but to list some

Clear browsers cache

Clear Teams Cache

we have in house build apps – reset those or clear cache files

clear disk space , fix reg keys

Office repairs

Hope these help

@member It does, thx so much for this.

Thank you, Eugene. Great question, Matt.

@member

Wanted to share a couple of things from my day‑to‑day in support — more like little stories from the help desk trenches.

So, I try to weave our products into pretty much every support ticket. Partly because it helps me solve issues faster, and partly because it shows customers how they can use the tools themselves. And honestly, a lot of these small tweaks have made a big difference.

Story 1: The “what language is this device actually in?” problem

I was working with a global customer who had an issue tied to the device’s default OS language.

Sounds simple… except it wasn’t.

They’re spread across loads of countries, and the location doesn’t always match the language. Someone in France might still have English as their default OS language. So we couldn’t just target devices based on geography — complete mess.

So I built a script that quietly runs once a day on all their devices, scoops up the OS language info, and creates a custom index. Customer gets a nice clean report.

From that, another script automatically finds every device that isn’t in English and applies the right registry key.

The fun part? The registry value changes for each language — even different dialects. Automation basically saved the day here.

Story 2: “Can you send me the logs?” …and then 5 emails later…

We’ve all been there.

Different customers have different levels of technical comfort. Sometimes you only realize after a few back‑and‑forth emails that your instructions weren’t a match for that person’s understanding.

So now I use CU4D scripts that turn on the correct logs and then gather them automatically.

No confusion. No wrong files. No guesswork.

If someone still isn’t sure how to run the script, I just offer to jump on a quick call and walk them through it.

It’s made the whole process smoother — and honestly, it reflects on us better when we get things right the first time.

Using our own tools this way has helped me work smarter, deliver faster fixes, and teach customers a bit along the journey, which always feels like a win.

Understanding your help desk pain points helps you a lot here. but also understand other peoples journeys and what helped them can give you that inspiration. And your questions is what this community is all about and I hope others will share, that all can learn

@member Thx for this information!!!!! Great stuff!

Anytime. I’m sure others here have better 🙂

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