A user asked advice on how to help with the real-time client not using a minimum of 1.4 GB RAM, due to the in-ram database the monitors use. It was suggested to connect to the hypervisor and EUC sites only and drill into the machines to connect to the agent. Solve and the web portal are the paths forward, with the ability to open different views in different browser tabs or on multiple screens, as well as stream Session Activity Reports in Solve. The user also asked about the Session Client Report and it was suggested to manage the columns in the presets and to use the ability to share report configurations.
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Browsers Related Training & Support Archives
Browsers training and support-related archives from inside the ControlUp Community on Slack.
Managing Access Control in ControlUp EdgeDX
A user enquired about whether Access Control was removed from EdgeDX. It was suggested the user compare access in Edge and app.controlup.com. It was advised the user should look for the toggle in the upper right corner in Edge, and if it wasn't present then they didn't have the permissions to make role changes. A screenshot was provided to illustrate the toggle.
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Finding the URL for an MS Edge Process
A user asked for tips on pulling the URL an MS Edge process is accessing, which they found out is only available on the session level as the Microsoft API call only shows the active tab. The URL can be found in the active URL column as "Browser URL". It is only available when the browser is in the foreground.
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Does ControlUp Enrich Require an Additional License?
A user asked if ControlUp Enrich requires an additional license - it does not. Edge DX can be used with the DEX platform (app.controlup.com) and the browser extension can be downloaded for free. Further information can be found at https://www.controlup.com/resources/blog/entry/view-and-improve-device-digital-experience-from-inside-microsoft-intune-with-controlup-enrich/.
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Duplicates Actions on ControlUp Edge DX Reported by Users
Users reported seeing duplicate actions on Edge DX when accessing devices through either a Mac or Windows device. It was determined to be a bug and it will be reported to the Edge DX team. The Microsoft Edge version was 119.0.2151.58 (Official build) (arm64).
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Read the entire article here...
Updates to ControlUp API Documentation – Querying List of Scripts
A user asked if the ControlUp API documentation had been updated, to allow for querying the names and IDs of scripts. Examples of running scripts using the API key were given, as well as the endpoint URL for accessing a list of all scripts. The user asked for a script that gets the script ID from the name, however this was not available. The example of performing a GET request against the provided URL was provided.
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Managing Microsoft Edge Cache and Cookies with Scripts in ControlUp
The user asked if there is a script to close and delete the cache and cookies on the Microsoft Edge browser, and it was suggested that it is possible, with a link provided to the necessary folders. Clearing the folders is not always simple, as other software may use msedge.exe in the background, so users should be notified before making any changes. A possible solution is being worked on that would send a notification to the user to say the browser is attempting to be closed, and they will be notified when it is able to reopen.
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Tweaks to Web Reporting in CSV Requested Since First Capabilities
Users have been requesting tweaks to web reporting since the first capabilities, such as reports in their local timezone being properly formatted when exported as CSV. A Uservoice item is open for this issue, but the user was struggling to get usable data from the time/date fields when exported - Power and Session Events in CSV were all in UTC. They were hoping for help with this, and the comment was updated with assurance.
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Sivan’s “Did You Know”: ControlUp Stress Level Calculator Setup and Assistance
ControlUp's Stress Level Calculator assists in defining thresholds for metrics in RealTime Console and Web Browser. More information can be found at https://support.controlup.com/docs/stress-level-calculator-tool-v2 and further assistance can be requested in this channel.
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Troubleshooting Connection Issues with Hive in ControlUp
The user had installed Hive on a device, but the status showed "Not Connected". After re-doing the configuration and checking the firewall, the Network team confirmed that the firewall was open and the URLs were reachable. The link for the required outbound connections is: https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1.
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Read the entire article here...