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Unified Communications Related Training & Support Archives

Unified Communications training and support-related archives from inside the ControlUp Community on Slack.

Ehanced Agent Version Reporting & Control

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As ControlUp for Desktops continues to evolve with new features and monthly enhancements, staying current with agent versions is more important than ever. To support this, ControlUp now includes a dedicated Agent Version Report, giving IT teams clear visibility into the health and lifecycle of agent deployments across their environment. This new report shows how many devices are running the latest GA agent, how many are on supported versions, and how many are running agents that are end-of-support and need immediate attention.…

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Using Synthetic Monitoring to Monitor External Services, URL Recommendations from ControlUp Members

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Members discuss using synthetic monitoring to monitor external services such as Zoom, Telegram, Discord, and Slack. They mention the benefits of receiving alerts for service outages, and the need to determine reliable URLs for monitoring. Netify.ai's list of applications with their corresponding URLs is suggested as a starting point. There is also a mention of possibly bundling apps to streamline the process.

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Understanding the Installed Apps Report on ControlUp’s DEX Portal

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A user asked if the DEX portal's installed apps report gathers info on per user installs. Another user was unsure and asked for clarification from a member involved with report descriptions. The answer is that the report shows both per user and system-wide installs, and the user can use filters to sort through the data. Citrix Published apps are also included in the report.

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Troubleshooting the ControlUp Onboarding Process

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Users discuss the onboarding process for ControlUp, particularly creating app groups which may not have occurred automatically for some users. The onboarding wizard may need to be manually triggered and there is currently no easy restart option. An offer is made for assistance through a zoom call. The issue seems to be known and will be fixed in a future update. Note: previous instructions directed at by @member and @member.

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Improving Survey Sentiment Features in ControlUp

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A user inquired about adding an action button to the Survey Sentiment feature in ControlUp to run remediation scripts. This is not currently possible, but may be part of the company's roadmap. They do have a user voice on the topic. There is a highlighted link in their documentation, but it is for the opposite function (triggering an automation from a survey). The user also asked if there are any plans for more data insights on root cause level analysis in UCC feature and mentioned that the device name column shows no data. The team responded that they are planning to expose the Sentiment Results API for third party tool use and will try to enable this capability within the product in the future.

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ControlUp’s Expansion Plans – Integrating with Other IT Towers and Services

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ControlUp is looking to expand their capabilities to support other IT towers such as SD, RDS, and SCCM. There is a request for Jira integration and a suggestion to open a uservoice for SD. A user shares that they are experimenting with n8n as an intermediary between ControlUp and other systems. The possibility of passing data from n8n to an openai ai agent is mentioned. Another user suggests using a plugin on ServiceNow ticket page for troubleshooting and a ControlUp Enrich integration is discussed. The potential for customization through ControlUp's open API is also mentioned.

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