In our latest ControlUp Community Meetup, Co-Founder Yoni Avital, ControlUp expert Eugene Kalayev, and Shane Kleinert from Choice Solutions sat down for a fireside chat on where EUC is headed. The panel tackled the big question: where does AI actually fit in EUC operations?
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Unified Communications Related Training & Support Archives
Unified Communications training and support-related archives from inside the ControlUp Community on Slack.
Widget Wednesday #16: Building Dashboards with VDI Data
Widget Wednesday #16 introduces VDI data integration in ControlUp Dashboards, enabling users to build custom dashboards with machine, network, and NetScaler session data for deeper performance insights.
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Using MS Message Center for Notifications
A user asked about utilizing MS Message Center to send notifications through email or other channels. Eugene suggested using the https://graph.microsoft.com/v1.0/admin/serviceAnnouncement/messages endpoint with the HTTP node. The user mentioned that Graph API's would need to be created in this case.
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Widget Wednesday #15: Advanced Dashboard Filters — Simpler, Smarter, Global
Widget Wednesday #15 introduces advanced global filtering in ControlUp Dashboards, enabling more precise, real-time filtering across devices, attributes, and conditions without complex variable setup.
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Widget Wednesday #13: Dashboard Updates, Copilot Readiness, and Boot Migration
Widget Wednesday #13 highlights ControlUp dashboard updates, including automated Microsoft Copilot readiness insights, improved crash visibility, and a new Windows Boot Certificate Migration dashboard with remediation capabilities.
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How to Zoom in on CPU Utilization Graph in ControlUp’s Session Activity Report
A user inquired about zooming in on the CPU Utilization graph within the Reports -> Session Activity report for VDI. Another user shared that clicking and dragging on the graph will zoom in on the desired time period. This was found to be easier than expected.
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Creating ServiceNow tickets with correct device name in workflow
The discussion about how to include the device name in a ServiceNow ticket created by a workflow includes a tip to add the device name to the New Incident description as a variable. There is also a Zoom call for further assistance and a request for an update once the alert fires again.
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Controlling Access to VDI Metrics with ControlUp Custom and Upcoming Dashboards
In a discussion about sharing VDI metrics with SLT without revealing unnecessary information, Custom Dashboards with restricted access and a possible upcoming Dashboards feature are mentioned. It is also suggested to export dashboards and send them periodically, but formatting issues may be a concern. The upcoming release for Dashboards for VDI is expected at the end of the month.
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Webhooks vs API Integration for Teams in ControlUp Workflows
A user asked whether it is preferred to use Webhooks or API integration when integrating Teams. Another user responded that Webhooks would be fine, unless the standard nodes do not cover the necessary requirements. Manual configuration may be needed, but as long as it works for the specific use case, Webhooks are a suitable option.
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Widget Wednesday #12: Introducing Grid Viewer for Raw Data Exploration
This week’s Widget Wednesday introduces a powerful new widget type in ControlUp Dashboards, the Grid Viewer.
Unlike traditional widgets that summarize data through averages, totals, or grouped metrics, the Grid Viewer gives you direct access to raw data. It’s designed for situations where you want to see exactly what’s happening under the hood and shape the view around your specific needs.…
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