A discussion was held about using workflows to automate notifications for a high volume of users experiencing low WiFi signal on corporate WiFi. Ideas were shared about centralizing events and using AI features in ControlUp to count the number of affected devices and trigger an email or teams message. The suggested solution involved querying the _devices and device_status to gather relevant data.
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Unified Communications Related Training & Support Archives
Unified Communications training and support-related archives from inside the ControlUp Community on Slack.
Widget Wednesday #19: Create Alerts Directly from Widgets
Widget Wednesday #19 introduces the Create Alert feature in ControlUp Dashboards, allowing users to generate alerts directly from widgets with pre-filled settings, flexible thresholds, and integrated automation actions.
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Read the entire article here...
Certificates for Teams integration on ControlUp Academy Updated
A user reported an issue with adding the Teams integration in workflows for testing. The ControlUp team acknowledged it as a devops issue and provided an update that the certificate has been updated. The user is advised to try their integration again.
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When AI Helps, When It Doesn’t: Notes From a Fireside Chat on IT’s Next Chapter
In our latest ControlUp Community Meetup, Co-Founder Yoni Avital, ControlUp expert Eugene Kalayev, and Shane Kleinert from Choice Solutions sat down for a fireside chat on where EUC is headed. The panel tackled the big question: where does AI actually fit in EUC operations?
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Read the entire article here...
Widget Wednesday #16: Building Dashboards with VDI Data
Widget Wednesday #16 introduces VDI data integration in ControlUp Dashboards, enabling users to build custom dashboards with machine, network, and NetScaler session data for deeper performance insights.
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Using MS Message Center for Notifications
A user asked about utilizing MS Message Center to send notifications through email or other channels. Eugene suggested using the https://graph.microsoft.com/v1.0/admin/serviceAnnouncement/messages endpoint with the HTTP node. The user mentioned that Graph API's would need to be created in this case.
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Read the entire article here...
Widget Wednesday #15: Advanced Dashboard Filters — Simpler, Smarter, Global
Widget Wednesday #15 introduces advanced global filtering in ControlUp Dashboards, enabling more precise, real-time filtering across devices, attributes, and conditions without complex variable setup.
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Read the entire article here...
Widget Wednesday #13: Dashboard Updates, Copilot Readiness, and Boot Migration
Widget Wednesday #13 highlights ControlUp dashboard updates, including automated Microsoft Copilot readiness insights, improved crash visibility, and a new Windows Boot Certificate Migration dashboard with remediation capabilities.
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How to Zoom in on CPU Utilization Graph in ControlUp’s Session Activity Report
A user inquired about zooming in on the CPU Utilization graph within the Reports -> Session Activity report for VDI. Another user shared that clicking and dragging on the graph will zoom in on the desired time period. This was found to be easier than expected.
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Read the entire article here...
Creating ServiceNow tickets with correct device name in workflow
The discussion about how to include the device name in a ServiceNow ticket created by a workflow includes a tip to add the device name to the New Incident description as a variable. There is also a Zoom call for further assistance and a request for an update once the alert fires again.
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Read the entire article here...